4/16/24, 12:36 PM ServiceNow Performance Analytics | Quizlet

Name: Score:

15 Multiple choice questions

Definition 1 of 15
Object used to continually track Satisfaction survey results against the goal

anode

target

threshold

filament

Term 2 of 15
Analytics Hub

This is when dashboard widgets are populated with data

Extract business process performance trend data and store it in local scores tables

Filters the contents of performance analytics widgets

Allows for in-depth performance analysis and score comparison

Term 3 of 15
What is the relationship between Performance analytics and Reporting?

The first step in optimizing your Change Management Process

Chart that displays all-time-high scores

a Business process optimization solution

PA complements and enhances repoting

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Definition 4 of 15
Filters the contents of performance analytics widgets

Load Filter

Breakdown Element

Analytics Hub

Interactive Filter

Term 5 of 15
What does data collection do?

Extract business process performance trend data and store it in local scores tables

best practice performance metrics and visualizations for various SN applications

Widget Type and Visualization to display historic performance of customer satisfaction

scores by region

Interactive Filters, Report, Performance Analytics

Definition 6 of 15
Chart that displays all-time-high scores

Threshold

Target

Breakdown

Tolerance

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Term 7 of 15
What is a content pack?

Interactive Filters, Report, Performance Analytics

Extract business process performance trend data and store it in local scores tables

This is when dashboard widgets are populated with data

best practice performance metrics and visualizations for various SN applications

Definition 8 of 15
The first step in optimizing your Change Management Process

Analytics hub

After data collection

Interactive filter

Configure the most essential change management KPI

Definition 9 of 15
Interactive Filters, Report, Performance Analytics

Interactive Filter

Valid Widget Categories

Analytics Hub

Threshold

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4/16/24, 12:36 PM ServiceNow Performance Analytics | Quizlet

Term 10 of 15
a group of widgets, reports, and filters organized across tabs and illustrating business process
performance

Performance analytics dashboard

PA complements and enhances repoting

Trend Incidents by priority

Users with any role

Definition 11 of 15
Trend Incidents by priority

Metabolism

Threshold

Infection

Breakdown

Definition 12 of 15
a Business process optimization solution

Valid Widget Categories

Interactive Filter

Performance analytics is

After data collection

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4/16/24, 12:36 PM ServiceNow Performance Analytics | Quizlet

Definition 13 of 15
Widget Type and Visualization to display historic performance of customer satisfaction scores by
region

Target

Threshold

Valid widget categories

Widget Type: Time series Visualization: Column

Definition 14 of 15
This is when dashboard widgets are populated with data

After data collection

After administering dashboard

After ranking data

Valid widget categories

Term 15 of 15
Who can create Response Dashboards?

Performance analytics role

Users with pa_power_user or pa_admin role

Users with any role

Only users with admin

Privacy Terms English (USA)

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