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Warranty Certificate

To,

CGS Paradeep,
Bharat Petroleum Corporation Limited,
Plot no. 306, Village Chunabelari, Tahasil Kujang, District Jagatsinghpur,
Odisha-754141,

Subject: Warranty of40 KVA Three Phase DG set with AMF panel.

Reference: GEM Contract No- GEMC-511687769628158 Dated-05-Nov-2022.

Dear Sir,

The generator of 40 KVA Three Phase DG set with AMF panel carries a warranty of 3 Years
or 5000 hours whichever is earlier from the date of Invoice. Respective manufacturers to
take care of respective product warranty such as engine, alternator, control panel, battery,
canopy etc. Warranty will be decided and forwarded only after visit and approval of
authorised person of the respective company. Consumables such as Oil, Filters, Coolant,
Diesel and Battery water don't come under warranty.
TA
Ph.
POER
4245.361/
RegardOPA

Capital Powets

CAPITAL POWERS
(AUTH. GOEM FOR TATA MOTORS LIMITED)
Bhopal Marketing Offce & Plant Address: Patel Nagar, Raisen Road, Bhopal ( M.P) - 462024, India
Ahmedabad Marketing Ofice: C-1012, Siddhtvinayak Business Towers, Near D.A.V. School, S.G.Road, Makarba, Ahmedabad ( G.J) - 380051, India

WEBSITE: www.powerlux.co.in | TOLL FREE: +91 84484 49010

 Service Schedule
ESCORTS Genset Range
10-30kVA

Service Interval:
1st Service/Preventive Maintenance: 100 Hours or 3 Months (Oil Service)
2nd Service/Preventive Maintenance: 500 Hours or 1 Year (Oil Service)
3rd Service/Preventive Maintenance: 1000 Hours or 2 Years and so on (Paid)
Next all service/preventive maintenance at 500 hour/1year interval
Free Service: 1+2 (Commissioning + 2 Labour Free Services) (Consumables will be charged)
Only 1 commissioning visit is inclusive in the supplier’s scope. In case of repeat visits the customer has to bear for the re- visit
charge as per the policy.
Recommendation: To get site installation/preparation pictures or videos to understand the site readiness before visitingsite
for commissioning.
Note: Commissioning can be done anytime once the site is ready but it is recommended to do get it done immediately once
the genset has been delivered. If commissioning gets delayed by more than 3 months from the date of invoice, a preventive
maintenance has to be done to keep the warranty running and thereon the service schedule will be followed. Warranty in
such cases will still end at 27 months from the date of invoice (or) 24 months from the date of commissioning (or) 5000
hours whichever is earlier.
A PM is not required if genset is commissioned within or equal to 90 days of invoice date and a PM is required if
commissioning date is 91 days or more from the date of invoice. Warranty is bound to get cancelled if a customer denies the
PM if case of commissioning is post 90 days from the invoice date.

TATA Genset Range

25-125kVA:

Service Interval:
1st Service/Health Checkup: 250 Hours or 6 Months (Only Health checkup)
2nd Service/Preventive Maintenance: 500 Hours or 1 Year (Oil Service)
3rd Service/Health Checkup: 750 Hours or 18 Months (Only Health checkup)
4th Service/Preventive Maintenance: 1000 Hours or 2 Years (Oil Service)
Next all service/preventive maintenances at 500 hour/1year interval
Free Service: 1+2+2 (1 Commissioning +2 Health Check-up + 2 Labour Free Services) (Consumables will be charged)
Only 1 commissioning visit is inclusive in the supplier’s scope. In case of repeat visits the customer has to bear for the re
visit charge as per the policy.

Recommendation: To get site installation/preparation pictures or videos to understand the site readiness before visiting
site for commissioning.
Note: Commissioning can be done anytime once the site is ready but it is recommended to do get it done immediately once
the genset has been delivered. If commissioning gets delayed by more than 3 months from the date of invoice, a preventive
maintenance has to be done to keep the warranty running and thereon the service schedule will be followed.Warranty in
such cases will still end at 27 months from the date of invoice (or) 24 months from the date of commissioning (or) 5000
hours whichever is earlier.
A PM is not required if genset is commissioned within or equal to 90 days of invoice date and a PM is required if
commissioning date is 91 days or more from the date of invoice. Warranty is bound to get cancelled if a customer denies
the PM if case of commissioning is post 90 days from the invoice date.
 Warranty Schedule of different parts
 60 months warranty (or) 5 Years (or) 5000 hours whichever is earlier From the date of Invoice (Only on
TATA Models)
o What is covered: Essential Engine Parts like Cylinder Block, Crank Shaft, Connecting Rod, Cam Shaft
and Cylinder Head. (5C)
 What can get warranty rejected/canceled:
 Use genuine parts only billed by Company/Authorized Service Dealer.
 Installation, Commissioning and all routine services should be done strictly as per
recommended guidelines and by authorized personal only.
 Owner must provide documents claiming that the operation and maintenance of the
generator set is performed as per company’s guidelines.

 27 months from the date of invoice (or) 24 months from the date of commissioning (or) 5000 hours
whichever is earlier

Following Genset parts are covered

o Complete engine with all its rubber parts and accessories such as Solenoid, FIP, Waterbody, Self-
starter, charging alternator etc.
 What can get warranty rejected/cancelled:
 Any kind of breakdown caused due to mishandling or non-usage of genuine oil,
coolant, filters or other spare parts and critical parts etc. or due to non-compliance
of service schedule. In such a case; charge of labour + spare parts will be as actual for
repair or replacement.
 Use of adulterated diesel/fuel or any other fuel or running with lack of diesel causing
FIP malfunction. We strictly recommend use of only High-Speed Diesel (HSD). Use of
Bio-diesel is also not recommended.
 Air blocking if damages the FIP, caused due to adulterated diesel or use of diesel with
any kind of foreign substance is found in the diesel tank or filter.
 Running genset without coolant.
 Bypassing of solenoid coil.
 Bypassing of any safety or sensor.

Recommendation: In case of DG set tripping or not starting due to any reason, the customer has to inform it’s
closest authorized service dealer or call at toll free to log in a complaint. It is also not recommended to run the dg
set until an authorized service personal visits the site and resolves it.
o Complete Radiator with its hoses and other fittings
 What can get warranty rejected/cancelled:
 Issues due to external damage.
 Radiator is not cleaned if using genset in dusty area.
 Coolant level is not maintained.
 Using of water or non-recommended coolant to run the dg set
Recommendation: In case of any coolant leakage is observed, the customer has to inform it’s closest
authorized service dealer or call at toll free to log in a complaint. It is also not recommended to run the dg set
until an authorized service personal visits the site and resolves it.
 o Complete Alternator
 What can get warranty rejected/cancelled:
 Overloading & Unbalanced load or issues due to water/moisture entry.
 Change of AVR or any alternator part on their own or by unauthorized personal.
o All Safety & Sensors and Wiring Harness
 What can get warranty rejected/cancelled:
 Any tampering to original setting of wiring harness.
 Issues due to any modification or bypassing causing short-circuit or non-functionality
of genset.
o Battery and Battery Cables
 What can get warranty rejected/cancelled:
 Battery not functioning or blasting due to non-maintenance, over charging, or not
maintaining the water level.
 Battery outer body found damaged after commissioning shall not be accepted under
warranty.
 Loose connections causing breakdown or fire.
 Battery kept out of it’s standard frame.
Recommendation: No foreign item other than companies original scope of supply should be kept/found inside
canopy which can cause or escalate fire. For eg: Diesel in can, cloth, tools etc.
o Complete CONTROL PANEL with all its electrical items, wiring, controller, relay,
MCB/MCCB/Battery Charger, CT, LED light and all other items etc.
 What can get warranty rejected/cancelled:
 Issues due to short-circuit, wrong/loose connections.
 Issues due to over or under size cable.
 Issues due to faulty earthing or loose connections of earthing.
 Wrong/loose connection of sensing cable.
 Controller burnt/short (short circuit) due to any reason.
 Any modification in the panel or change is parameters of the controller by any
unauthorized personal.
o Canopy parts such as Foam, AVM Pads, Panel Glass, Emergency Stop, Silencer, Bellow, diesel tank,
rubber parts, paint, door locks, hinges etc.
 What can get warranty rejected/cancelled:
 Issues due to external damage or mishandling.
o Fuel tank, it’s unit sensor and fuel pipe
 What can get warranty rejected/cancelled:
 Issues due to external damage or mishandling.
 Bypassing the company fitted fuel inlet/filling system to fill the fuel.
 Using external buckets or tanks for operating the dg set by bypassing the dg sets
standard fuel tank

 If engine service/ maintenance is not done as per the schedule, the engine warranty will be rejected.
 13 months warranty from the date of invoice or 12 months warranty from the date of commissioning
whichever is earlier.
o Auto Changeover Switch (All models)
 What can get warranty rejected/cancelled:
 Issues due to short-circuit, wrong/loose connections, over/unbalanced load.
 Issues due to over or under size cable.
 Wrong size of lugs or loose fitment of lugs.
 Under/Over current or voltage supply from govt./private electricity board causing
operational challenges in the changeover or the end products.
Note: Malfunctioning due to customer fitted/purchased Auto changeover switch will not be companies
responsibility and any damage caused to dg set due to it shall void the warranty.

General Points:
o If genset is not being maintained as per the service schedule, labour charges shall be applied as per
companies policy to visit or to extend support for any kind of breakdown.
o Handling charge to transport service consumables and critical parts shall be charged as per companies
policy for every visit.
o If a customer skips its due service on the basis of running hours and doesn’t intimate the authorized
service personal; the warranty in bound to get rejected for the whole dg set.
o If the customer skips its service on the basis of time period and on not giving approval against the
quotation or reminders sent by authorized personal or not adhering to the payment terms; thewarranty
is bound to get rejected for the whole dg set.
o All the parameters will be first checked by the authorized service personal to decide whether it’s a
manufacturing/non-manufacturing defect and what action has to be taken in order to restore the
operations of the product. In case of non-manufacturing defect, the labour charges to be borne by the
customer.
o Warranty is applicable for the first buyer only and reselling of the genset also cancels the warranty
because the warranty is not transferrable to subsequent purchasers or owners. (Only the original
purchaser of this product is covered under warranty.)
o If the genset location is changed post commissioning, it has to be informed to the authorized service
personal for re commissioning and re activation of warranty. Service schedule and warranty in such a
case will still be as per above said time period and hours. There will be no extension of warranty.
o Principal companies and OEM; PIPL reserves the right to attend / change the warranty clause from its
offerings without any prior notice.

 How to log in a complaint: Weather in warranty or out of warranty, the customer has to contact either the
authorized dealer/affiliate from where it has been purchased from or contact us at our toll free no. 8448449010
or email us at centralhelpdesk@powerluxind.com Our service team will contact the customer within 24 hours.
Also, in order to pursue any remedy under this service and warranty policy, the customer must possess an original
invoice and the warranty card (if necessary/demanded).

FOR ANY FURTHER CLARIFICATION PLEASE GET IN TOUCH THROUGH THE FOLLOWING WAYS

Email: centralhelpdesk@powerluxind.com / centralservice@powerluxind.com

bo@powerluxind.com /gujaratservice@powerluxind.com
Toll Free no.: 84484-49010

POWERLUX INDUSTRIES PVT. LTD.

Brand Name: POWERLUX
Head Office: Patel Nagar, Raisen Road, Bhoapl-24 (M.P.)
Branch Office: 1012, Siddhivinayak Business Towers, SG Highway, Makarba, Ahmedabad-51 (G.J.)
Phone: (0755) 4245361