Module 0 Lesson Activity

Welcome to CMDB
Fundamentals
• Reserve an
instance
• Verify
enrollment in
CMDB
Fundamentals
path in Now
Learning
• Enter into chat
your CMDB
experience
level (1-4)

Meet your Facilitator

Course Overview & Obtain class agenda &
Daily Schedule presenter slide deck
from instructor
Team Introductions
Team Introductions
Activity

Our training
environment Setup
Questions before we
start?
Module 1 Lesson Activity

IT Challenges
CMDB Overview
Configuration
Management
Capabilities
Stakeholders
Lab 1.01: CMDB
Implementation and
Features Overview
(45min)
Knowledge Check

Module 2 Lesson Activity

Plan for a Successful

CMDB
Set Direction
Build a Team and
Governance Model
Design a Configuration
Plan
Show Value to Other
Stakeholders
Group Activity
Knowledge Check
Module 3 Lesson Activity

Implementation Best
Practices
CI Class Manager
Identification and
Reconciliation
Framework Overview
Identification Rules

Lab 3.01: CI Class

Manager and
Identification Rules
(25min)

Reconciliation
Definitions and Data
Precedence Rules
Lab 3.02:
Reconciliation Rules
(25min)

Multisource CMDB
Lab 3.03: Multisource
CMDB (15min)
Lab 3.04: Dynamic
Reconciliation Rules
(15min)
Knowledge Check

Configure the CMDB

Simulator (50min)
Module 4 Lesson Activity

ServiceNow Discovery
Service Mapping
High Level Overview of Various
Integrations
IntegrationHub ETL
Lab 4.01: Use the
IntegrationHub ETL to
Import CMDB Data
(30min)
 Module 5 Lesson Activity

CMDB Health
Dashboard
Lab 5.01: CMDB Health
Dashboard:
Completeness
Scorecard (15min)
Lab 5.02: CMDB Health
Dashboard:
Compliance Scorecard
(15min)
Lab 5.03: CMDB Health
Dashboard:
Correctness Scorecard
(15min)
Knowledge Check
Manage Duplicate
Configuration Items
Lab 5.04: Remediate
Duplicates (15min)
Knowledge Check
CI Reclassification
Lab 5.05:
Reclassification (5min)
Knowledge Check
Remediation
Capabilities
Lab 5.06: Remediate
Recommended Fields
(30min)
Knowledge Check
CMDB Query Builder
Lab 5.07: CMDB Query
Builder (15min)
Knowledge Check

CMDB Health Simulator

(60min)

End of Course Survey Complete course

survey
Thank you for attending CMDB Fundamentals. We hope you learned a lot and
we look forward to seeing you in another ServiceNow training!