Curriculum Vitae

ABHINAY KATIYAR

Abhinaykatiyar5@gmail.com
11/20 New colony bholepur, awas vikas
Farrukhabad
Date of Birth – 29/03/1998
M.NO- 9140706893
EMAIL- Abhinaykatiyar5@gmail.com

CAREER OBJECTIVE:-

Actively seeking a customer service position where I can optimize my problem-solving and
organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and
fast learning ability ensure quick contribution to your customer service team.

EXPERIENCE :-

Total experience (5.2 years)

Team Lead

. Working with TATA 1mg as a team leader (1 year 6 months).

. 6 Months of experience as Quality analyst.

(Customer service executive)

. Worked with TATA 1mg 2 years and 3 months as customer support executive. (Rebadged to
ienergizer)

. Worked for Food panda and Jindal Intellicom for Zomato Gold process (11 months).

ROLES & RESPONSIBILITIES:-

. Supervising and managing a team of agents, including their performance, productivity, and
adherence to business regulations and procedures.
. Assigning tasks, projects and client assignments based on each team member’s skill set and
workload capabilities.
. Generate, analyse and present management reports.
. Ensure proper training of agents on policies, procedures and behaviour to exhibit while on work.
. Conduct effective resource planning to maximize productivity of resources.
. Conduct performance reviews on a regular basis.
. Maintaining quality standards and conducting frequent quality audits to identify improvement
areas and provide feedback to agents.
. Establish precise targets and key performance indicators for the team.

STRIVING FOR:-

An organisation and environment where I could prove my worth and show my calibre.

KEY SKILLS :-

. Problem Solving.
. Organisational Skills
. Critical Thinking Skills
. Decision Making.
. Positive attitude.
. Target oriented.

EDUCATIONAL QUALIFICATION

. Passed Bachelor degree in Science with Mathematics, CSJM KANPUR University.

. Passed 10+2 from (C.B.S.E Board) in year 2015 .
. Passed 10 from (C.B.S.E Board ) in year 2013.

EXTRA CURRICULAR ACTIVITES

. Teamwork (if working as part of a team), leadership (if leading it) or ability to work
independently.
.Community Youth Board.

PESRONAL DETAIL-

FATHER’S NAME : Mr. Brijendra katiyar

MOTHER’S NAME : Mrs. Nisha katiyar
DATE OF BIRTH : 29 March 1998
SEX : Male
MARITAL STATUS : Unmarried
NATIONALITY : Indian
LANGUAGES KNOWN : Hindi, English
HOBBIES : Listening Music, Playing video games.
PERSONAL TRAITS:-

Short learning cum energetic, very responsible, honest and sincere to my work given easily
adaptable to the situation.

I hope you will find candidature suitable to your requirement and you will give me an opportunity
of server under yours kind control. I shall ever be thankful for an act of kindness.

DATE:-

PLACE:- (ABHINAY KATIYAR)