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BUSINESS COMMUNICATION QUESTION BANK.

Q 1. Communication is a non-stop .

1. Paper
2. process
3. programme
4. plan
Ans: process

Q 2. Communication is a part of skills.

1. Soft
2. Hard
3. Rough
4. Short
Ans: Soft

Q 3. The is the person who transmits the message

1. Receiver
2. Driver
3. Sender
4. Cleaner
Ans: Sender

Q 4. ____is the person who notices and decodes and attaches some meaning to
a message

1. Receiver
2. Driver
3. Sender
4. Cleaner
Ans: Receiver

Q 5. Message is any signal that triggers the response of a ____

1. Receiver
2. Driver
3. Sender
4. Cleaner
Ans: Receiver

Q 6. The response to a sender’s message is called

1. Food bank
2. Feedback
3. Feeding
4. Flooding
Ans: Feedback
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Q 7. Our dress code is an example of communication.

1. Verbal
2. Nonverbal
3. Written
4. Spoken
Ans: Nonverbal

Q 8. Communication strengthens & relationship is

an organization.

1. Employer-father
2. Employer- employer
3. Mother- employer
4. Mother-child
Ans: Employer- employer

Q 9. ____ communication includes tone of voice body language, facial

expressions etc.

1. non verbal
2. verbal
3. letter
4. noise
Ans: non verbal

Q 10. Letter, e-mail telephone are examples of

1. message
2. feedback
3. channel of communication
4. encoding
Ans: channel 0f communication

Q 11. Understanding different parts of speech forms the base of

leaning grammar

1. 5
2. 8
3. 6
4. 7
Ans: 8

Q 12. It is of paramount importance that one need to construct a

sentence in the day-to-day affairs

1. wrong
2. correct
3. incorrect
4. false
Ans: correct

Q 13. The message may be misinterpreted because of ___

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1. Barriers
2. Distortions
3. Distractions
4. Noise
Ans: Barriers

Q 14. In oral communication there is a possibility of immediate ___

1. Reaction
2. Response
3. Refection
4. Reset
Ans: Response

Q 15. While talking to friends you do not pay attention to the skills of
____Communication.
1. Written
2. Oral
3. audio
4. visual
Ans: Oral

Q 16. Hearing is only an important component of ___

1. Hearing
2. Listening
3. Talking
4. Speaking
Ans: Listening

Q 17. Reading is a _____ process.

1. Encoding
2. Listening
3. Decoding
4. Talking
Ans: Decoding

Q 18. When is the communication process complete?

1. When the sender transmits the message
2. When the message enters the channel
3. When the message leaves the channel
4. When the receiver understands the message.

Q 19. Which of these should be avoided during the delivery of a speech?

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1. Confidence
2. Clarity
3. Pauses
4. Rudeness
Ans: Rudeness

Q 20. Which of these is not a type of public speech?

1. Short speech
2. Informal speech
3. Written speech
4. Professional speech
Ans: Written speech

Q 21. Which of these should be avoided in the message of a speech?

1. Clarity
2. Confusion
3. Voice Modulation
4. Politeness
Ans: Confusion

Q 22. Non – verbal communication does not involve______

1. gesture
2. words
3. silence
4. space
Ans: words

Q 23. Which of these must be avoided in business letters?

1. Polite words
2. Formal words
3. Abbreviations
4. Clear details
Ans: Abbreviations

Q 24. Strategies like personal branding, ongoing networking, mentor

relationship, reliable and credible, job search techniques includes into
the______
1. career building
2. resume writing
3. letter writing
4. instructions
Ans: career building

Q 25. Process of listening is?

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1. Receive spoken, Interpret, Evaluate, Add opinion and Feedback.

2. Receive spoken, Interpret, Evaluate.
3. Receive spoken, Add opinion and Feedback.
4. Interpret, Evaluate, Add opinion and Feedback.
Ans: Receive spoken, Interpret, Evaluate, Add opinion and Feedback.

Q 26. Key elements of business presentations are

1. Environment, interest, context, feedback
2. Context, presenter, audience, message.
3. Message, mood, venue, climate
4. Audience, whether, season, feedback
Ans: Context, presenter, audience, message.

Q 27. ______questions demand responses from a limited and narrow area.

1. Direct
2. Open-ended
3. Closed
4. loaded
Ans: Closed

Q 28. Which of these should be avoided during the delivery of a speech?

1. Confidence
2. Clarity
3. Pauses
4. completeness
Ans: Pauses
Q 29. In a group discussion, one must communicate with ______
1. Hostility
2. Ignorance
3. Knowledge
4. long sentences
Ans: Knowledge

Q 30. It is important to have a good_______ to be successful in your career.

1. Appearance
2. Attendance
3. Attitude
4. Respect
Ans: Attitude

Q 31. Mind mapping refers to :

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1. An action plan for an adventure

2. A technique to enhance comprehension
3. Drawing the picture of mind
4. Studying the functions of mind
Ans: A technique to enhance comprehension

Q 32. What is a mind map?

1. a diagram to visually organize concepts and ideas
2. a diagram used by phrenologists to map the brain and its functions
3. a detailed business plan for new ventures
4. a chart that analyses a business's strengths, weaknesses, opportunities, and threats
Ans: a diagram to visually organize concepts and ideas

Q 33. What is the first item entered into a mind map?

1. the main idea or concept
2. the supporting ideas or concepts
3. the detailed plans to complete the project
4. the organizational chart listing roles and duties for each team member
Ans: the main idea or concept

Q 34. A concept map is______

1. A map to the subdivision
2. A visual representation of a concept or idea
3. A foldable map for driving
4. A survey of a topographical area.
Ans: A visual representation of a concept or idea

Q 35. Which of the following does not apply to the concept mapping?
1. Builds critical thinking.
2. Never contains misconceptions.
3. Demonstrates understanding.
4. Shows connections between concepts.
Ans: Never contains misconceptions.

Q 36. The first step to build concept map is______

1. Revising for completeness.
2. Making connections between concepts or idea.
3. Selecting subject or topic.
4. Creating a layout of ideas
Ans: Selecting subject or topic.

Q 37. What do you understand "S" in the defining SMART Goals

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1. Solution
2. specific
3. standard
4. soft
Ans: specific

Q 38. ______________ is a more powerful agent of persuasion and control.

1. speaker.
2. receiver.
3. speech.
4. decoder.
Ans: speaker.

Q 39. The official record of the proceeding of a meeting is known as ________

1. agenda.
2. minutes.
3. prospectus.
4. report.
Ans: agenda.

Q 40. An organization’s appropriate tone at the top promoting ethical conduct

is an example of:
1. Ethics sensitivity.
2. Ethics incentives.
3. Ethical behaviour.
4. Consequentialist.
Ans: Ethical behaviour.

Q 41. Pictures, slides, films fall under

1. body languages.
2. audio-visual communication.
3. reporting.
4. visual communication.
Ans: audio-visual communication.

Q 42. _________ are our body parts especially arms, legs, hands and head
convey meaning.
1. Gestures
2. Proxemics
3. Time language
4. Paralanguage
Ans: Gestures
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Q 43. _________ Communication can be inward or outward:

1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication
Ans: External communication

Q 44. What is Verbal Communication?

a. Talking to someone
b. When someone is talking and someone else is listening
c. When more than one person is talking
d. Using verbal noises to show you are listening like “uh huh”
e. All the above
Ans: When someone is talking and someone else is listening

Q 45. When you are talking directly to a person and you can see them, this is
called what?
a. Verbal contact
b. Face to face communication
c. Talking
d. Interaction
e. Body language
Ans. Face to face communication

Q 46. When speaking on the phone, what type of communication is being used?
a. Verbal and tone of voice
b. Verbal and body language
c. Verbal
d. Nonverbal communication
e. Face to face
Ans. Verbal and tone of voice

Q 47. Facial expressions are a part of what?

a. Gestures
b. Sign language
c. Body language
d. Verbal communication
e. non-effective communication
Ans. Body language

Q 48. When using electronic communication, which of the following is

something you should NOT
do?
a. Use jargon
b. Use text language
c. Give private information
d. Give important news
e. All of the above
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Q 49. What is the URL of a website?

A. It is the location of website on internet
B. It is used to create internet
C. It is location of peripheral on internet
D. None of these
Answer: A) It is the location of website on internet

Q 50. What is BCC in email?

A. Block content creation
B. Behind Content Copy
C. Blind Carbon Copy
D. None of these
Answer: C) Blind Carbon Copy

Q51. The user name and email server parts of an email address are separated by
_______ symbol
A. #
B. @
C. &
D. $
Answer: @
Q 52. An email may contain non-text information which may be __________
A. downloaded
B. uploaded
C. erased
D. transmitted
Answer: downloaded

Q 53. What sends a copy of an email to a new recipient?

A. Reply
B. BCC
C. Reply All
D. Forward
Answer: Forward

Q 54. The first part of email address identifies________________

A. name of the email server
B. name of the mobile phone operator
C. name of individual user
D. name of bank
Answer: name of individual user
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Q 55. In email communication, CC stands for

A. cold coffee
B. carbon copy
C. casual copy
D. blind carbon copy
Answer: carbon copy

Q 56. The file attached to an email is called the _______

A. attachment
B. content
C. subject
D. BCC
Answer: attachment

Q 57. The email ID of the secondary recipient of email is entered in ______

field
A. CC
B. BCC
C. Subject
D. To
Answer: CC

Q 58. Unsolicited emails may be filtered and separated into ____

A. inbox
B. spam bin
C. sent mails
D. draft
Answer: spam bin

Q 59. How do you properly format an email?

A. Subject, Body, Signature, Closing
B. Subject, Salutation, Body, Signature
C. Signature, Body, Salutation, Subject
D. Subject, Salutation, Body, Closing, Signature
Answer: Subject, Salutation, Body, Closing, Signature

Q 60. What is the term used to describe what Internet scammers do to trick
people of their personal information?
A. Catfishing
B. Phishing
C. Hacking
D. Digital Theft
E. Answer: Phishing
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Q 61. Which of these is not a step in the listening process?

a) To stop talking
b) Receiving
c) Misinterpreting
d) Responding
Ans Misinterpreting

Q 62. Which of these types of listening lacks depth?

a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Evaluative listening

Q 63 In which of these types of listening, does the listener feel grateful?

a) Superficial listening
b) Attentive listening
c) Appreciative listening
d) Evaluative listening

Q 64. In which of these, the listener puts himself in place of the speaker?
a) Focused listening
b) Evaluative listening
c) Attentive listening
d) Empathetic listening

Q 65. Which of the following behaviours are part of active listening?

a. maintains eye contact
b. nodding and making eye contact.
c. asking for clarification
d. all of the above.
Ans: d. all of the above.

Q 66. Which of the following describes the style of listening called action-
oriented listening?
a. The listener focuses on others’ feelings and sees listening as an opportunity to forge
interpersonal bonds.
b. The listener gathers data and enjoys listening to complex technical
information.
c. The listener is impatient with disorganized speakers and mentally jumps ahead to finish
their thoughts.
d. The listener is concerned about keeping on schedule, and interrupts others when he or
she wants to move on.
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Q 67. What do we use for presentations?

(a) Power point
(b) Word
(c) Office
(d) Documents

Q 68. In presentation what is we use to create a simple design template?

(a) Slide master
(b) Outlook
(c) OneNote
(d) Drive

Q 69. What should we use for effective presentation?

(a) Limited words and key phrases
(b) Images
(c) Layouts
(d) Styles

Q 70. A presentation is a form of oral communication in which person shares

factual information with an audience that is.
(a) specific
(b) small
(c) large
(d) mixed
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Questions on Email writing

Q 1. As a student representative of your department, write an email to your batch mates,

suggesting a party for Head of Department Prof.Sunil who is retiring next month. Sign the
email as Sam.

Q 2. As a student representative of your college write an email to the HR Head of "ABC "
company to be the guest of honor for the HR Meet organized in your campus.
Sign the email as Sam.

Q 3. As a resident, write an email to the Municipal commissioner of your city, Mr.Ashok,

reporting nuisance of a building under construction beside your place. Sign the email as
Kumar.

Q 4. As a supplier, write an email to the manager of M/S Big wheel Manufacturing Company,
Mr.Chopra, intimating of their payment that is due for the products delivered to them three
months ago. Sign the email as Ramesh

Q 5. As a recent buyer of their car, write an email to the Manager of Smart Automative
company, Mr.Ahmed, regarding the poor quality of service facility available in the city. Sign
the email as Chopra.

Q 6. As a former student, write an email to your professor, Mr.Matt, thanking her for
teaching and guidance that contributed to your overall development. Sign the email as peter.

Q 7. As an intern at ABC consulting Pvt.Ltd, write an email to your internship Project

Manager, Mr.Ramesh, informing about the progress that you are making and some
difficulties that you are encountering. Sign the email as Ben.

Q 8. Write an email to inform your classmates regarding the intra-college quiz competition.

Q 9. Suppose you are the Head Manager of your Office, ABC Pvt Ltd. Write down an email
informing your employees regarding the change in office timings for the monsoon season,
due to heavy traffic conditions in the city.

Q 10. Write an email to the Admission Officer of Ayra International College for Women,
asking him/her about the information on the admission process, fees, hostel facility, and
eligibility criteria for your course.
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DESCRIPTIVE QUESTIONS

Q1 . What are the different traditional techniques to improve your Vocabulary?

Q 2. Explain the GRASP technique?

Q 3. What is the difference between hearing and listening? Explain 5 differences.

Q 4. What is the difference between Verbal and Non- Verbal Communication?

Q 5. Mention the nuances of Body Language?

Q 6. Explain the Mehrabian’s Rule of Communication.

Q 7. What are the 5 Cs of Communication?

Q 8. What are closed and open-ended questions? Explain the WH questions.

Q 9. What are the basic etiquettes that we need to follow in a professional environment.

Q 10. Explain the importance of grooming and formal attire in the corporate world.

Q 11. Mention 5 barriers to communication and explain each in brief.

Q 12. Has the development of the internet and social media caused a change in the way we
communicate (quality, quantity, style etc.)?

Q 13. What have been the biggest lessons you have learned about communication?

Q 14. What are the different channels of communication? Which one would you prefer and
why?

Q 15. What’s are the major email etiquettes to be followed, while writing a corporate email.

Q 16. What are the 3 Ps of Public speaking?

Q 17. Why communication skill is considered as an important employability skill?

Q 18. How employability skills are important even if you want to be an entrepreneur?

Q 19. What is the importance of feedback in communication?

Q 20. What are the different parts of an email?