Tecámac, Estado de México.

Dear Didi Customer Service Team:

We send you our warmest greetings. We are respectfully writing to make a
formal complaint to you in order to express our dismay at the transport
services provided on your digital platform "DIDI" on 19 September from the
present year.

The situation is that we continuously make trips to our educational

institution through the platform, normally our route consists from our
workplace to school; as usual we request transport, we board the unit and
start the journey. However, on this occasion the driver went to an unknown
route for us, which took us by surprise.

The driver did not utter a single word and continued on his course, which
resulted in the fare increase, fortunately we had enough cash to cover the
added amount, otherwise we would have had serious problems with the
designated driver.

We finally got off the bus in disgust at the situation, we believe it was a
bad move on the part of the driver to receive additional payment. We
would like some consideration from the transporters when boarding the
vehicle, asking about the route to follow to avoid longer stretches,
consequently avoiding fares out of the users' budget, likewise we suggest
actions such as additional training to Didi drivers on the importance of
following proper routes, improving communication and transparency in
the fare process, ensuring that users are aware of it.

As Didi's trusted customers, we are confident that our complaint will be

dealt with appropriately.

We would appreciate your prompt response and a solution to this issue, as

well as a review and possible adjustment of the fare.

Sincerely: Flores Sack, Huerta Diego, Jara Ximena, Valladares

América and Vega Katia