1AT THE DOCTOR

Call moment:

R) Good morning, Santa Catarina hospital, thank you for calling, tell me?

P) Hello, good morning. I’d like to make an appointment for a review.

R) Of course! Let's see, what is the problem?

P) Lately my knee hurts a lot, and I’m getting a lump.

R) Ok, what's your name and ID?

P) My name is Rebeca and my ID 1001.

R) Your doctor is Dr. Aran, usually?

P) Yes, she is.

R) Ok, Is it okay for you tomorrow at 10 in the morning?

P) It’s perfect, thank you.

R) I'm going to tell the doctor, if there is any problem we will inform you.

P) Perfect, thank you, I adapt to all circumstances.

Reception Area

P) Good Morning! Excuse me, I have an appointment with Dr. Aran at 10

o'clock.

R) Good morning! Could you please provide with me your name and ID?

P) Yes, of course. My name is Rebeca, and my ID: 1001

R) Thank you, Rebeca. I see your appointment right here. Could you please
verify your address for me?
P) Sure, it's 23 Cornelia Street.

R) Great, thank you. Now, I just need you to fill out this form with your
current symptoms and all the physical efforts you are making currently.

[The receptionist hands Rebeca a clipboard with a form and a pen.]

P) Lately I've been assembling furniture, and I'm on the floor a lot, I ride
my bike 4 times a week and psychologically, I feel more exhausted when
doing sports.

R) Thank you, Rebeca. Let's go to the examination room.

P) Ok, I follow you.

R) Let’s make run test, to rule out other types of problems.

P) Well, it hurts a lot?

R) No! Just is a bone scan.

P) Thank goodness, when will I get the results?

R) Next week you will get them through a letter.

P) Ok, thank you for everything, goodbye!

R) Bye!