Training Scenario 10/11/2018

(Interpreter should greet both Provider and LEP)

P: Hello my name is Kendra how may I assist you today?

L: Hola mi nombre es Carlos Lopez soy el papa de Stephanie Lopez y estaba llamando para confirmar
la fecha de una cita de oncologia para mi hija.
P: Ok Mr. Carlos could you please provide the medical record number of your daughter.
L: Si es el 0401574629.
P: Thank you for that and what was the appointment for again?
L: Oncologia.
P: Thank you and at what hospital is her appointment?
L: Es es el Texas Children's Hospital.
P: Thank you for that. What is the date of the scheduled appointment?
L: Es para dia viernes 14 de noviembre de este año.
P: Thank you for that. Do you know the name of the doctor that is going to see your child?
L: Si es la doctora Erika Miyagi.
P: Ok and at what time is this appointment?
L: Es a las 10 de la mañana.
P: Perfect do you know what cab service you would like to choose?
L: La verdad no tengo idea pero necesito uno que tenga un transporte espacioso para poder llevar la
silla de ruedas, el oxigeno y a mi esposa que va a acompañarme.
P: Ok I will pick one for you randomly then.
L: Esta bien.
P: We have one named Los Amigos they use a roomy shuttle for the patients and the also speak
spanish. Is that one ok?
L: Si perfecto me gusta mas que hablen español.
P: Perfect, you did mention your wife was going with you and your daughter. What is your wife's name
and is there any other person going with you on this trip?
L: Ella se llama Stephanie Ortega y no solo vamos nosotros tres mi hija, mi esposa y yo.
P: Perfect and what type of insurance do you have?
L: Se llama Onco-aid es especial para niños con cancer.
P: Perfect give me a second to look for that in my system.
L: Si esta bien.
P: I found it. We are just missing your home address now. Could you please provide that? With zip
code please.
L: Si es la 1578 Kuykendall Road, Bellville, Texas 77418.
P: Perfect. Thank you for that. Are there any additional trips you would like to schedule?
L: Si tengo 1 mas para el 30 de noviembre.
P: And where is that appointment?
L: Siempre en el Texas Children's Hospital.
P: At what time is it?
L: Siempre a las 10 de la mañana.
P: Perfect just to confirm we have 2 appointments 1 for November the 14th and the other one for
November the 30th round trip, appointment scheduled for 10am will be picking you up at 9am at your
home address at 1578 Kuykendall Road, Bellville, Texas 77418. Using Los Amigos cab service. Will
call after the appointment is done for pickup.
L: Correcto.
P: Alright then one last thing what will be a valid phone number to reach you at?
L: 281 555 9953.
P: Perfect I will be saving your trip right now. Is there anything else I can do for you right now?
L: No eso es todo.
P: Ok then thank you for calling my name Kendra wishing you a great day.
L: Gracias Kendra usted tambien.
P: Thank you interpreter.

(Interpreter should close the call by thanking the LEP and provider for using the interpreting services)