SOUMEN SIKDER

Industry Experience 8+ years

Email ID: soumen.sikder1@outlook.com
Mobile: +918777594884

Career Objective

To obtain a full-time position in the field of information technology with an emphasis on

technology integration. Seeking a responsible and challenging position where my experience
and skills will significantly contribute to the overall success of the organization and provide me
with opportunities for career growth.

KEY SKILLS

Microsoft 365, Microsoft Azure, Microsoft Entra ID, Microsoft Entra Connect

WORK EXPERIENCE

Company : Wipro Infotech

Position : System Administrator L2
Period of work : December 2019 to Present

 Manage and troubleshoot day-to-day user reported issue through HPSM ticketing system
 Creating and managing of AD user accounts, groups, computer accounts and OU movement.
Create distribution lists.
 Performed troubleshooting issues and documentation of Office 365 and Active directory.
 Raising request with Microsoft and coordinating for resolution.
 Monitoring M365 license expiration and informing concern team for further action.
 Managing azure subscription IAM and cost analysis of resources.
 Administration of Azure AD, managing RBAC, managing group-based licensing, enabling
SSPR, configuring conditional access policy, enabling password less authentication, etc
 Monitoring M365 service health and broadcasting at organizations level if required.
 Installation and configuration of domain controller.
 Installation and configuration of Azure AD Connect.
 Perform trend analysis on major incident, prepare weekly and monthly status reports,
timely update of procedural process documentation and service improvement plan etc.
 Managing end to end user request and incident while maintain the SLA with timely closure.
 Responsible for managing SLA as per client agreed timeframe.
 Installing of OS & other application software’s in all Desktops & Laptops.

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 Updating and troubleshooting of Symantec Antivirus.
 Resolving end user system related issue remotely through Remote Desktop Software,
Dmrcc, Team Viewer, and Remote Control Viewer.

Company : Impact Infotech

Position : System Administrator
Period of work : August 2017 –December 2019

 Managing overall IT Operation of Kolkata, West Bengal Circle for Reliance Jio infocomm
limited.
 Working as IT SPOC in RJIL project for West Bengal and Kolkata region.
 Attending customer review meeting on periodical basis and sharing all the monthly reports
with them for further analysis.
 Managing and Tracking customer escalations.
 Sharing analysis of ageing tickets with customer on daily basis.
 Updating and monitoring all long pending issues with respective teams till successful
closure.
 Reviewing with respective location head on periodical basis for any IT related issues.
 Coordinating with Field engineer for successful closure of network and hardware related
case.
 Maintain the Assets inventory and update all provided asset at company provided asset
portal.

Company : HSB infotech

Position : IT Operations
Period of work : August 2015 –August 2017
Client : Reliance Jio Infocomm Limited

 Attending customer review meeting on periodical basis and sharing all the monthly reports
with them for further analysis.
 Managing and Tracking customer escalations.
 Sharing analysis of ageing tickets with customer on daily basis.
 Updating and monitoring all long pending issues with respective teams till successful
closure.
 Reviewing with respective location head on periodical basis for any IT related issues.
 Managing Physical Asset Verification of Reliance jio centers.
 Managing Site survey of JIO center and implement IT network readiness.

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 Installation of desktop and thin client devices.
 Install barcode printer as well as multi-function printer.
 Commission of Router, Switch and Wireless access point.
 Configure Video conferencing system.

Award and Achievement

Best performer of the Quarter 2 for Reliance Jio Infocom Limited.
Achieved “Star of the Month “from Wipro regional Business manager.

ACADEMIC QUALIFICATIONS

Name Of the exam Year Of Passing % of Marks

Secondary 2005 75
Higher Secondary 2007 58.9
Diploma in E.T.C.E 2011 80
B.Tech in E.C.E 2014 76.8

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