CHAPTER 8

CONFLICTS AND FRUSTRATION

LEARNING OBJECTIVES
CHAPTER OUTLINE
CONFLICT
CHARACTERISTICS OF CONFLICTS
TYPES OF CONFLICTS
CONFLICT ON THE BASIS OF INVOLVEMENT
CONFLICTS ON THE BASIS OF SCOPE
CONFLICTS ON THE BASIS OF RESULTS
CONFLICTS ON THE BASIS OF MOTIVES
Approach-
Approach

Multiple Conflict
approach- On the Avoidance-
avoidance basis of Avoidance
conflict motives

Approach-
Avoidance
APPROACH-APPROACH CONFLICT
APPROACH-AVOIDANCE CONFLICT
AVOIDANCE-AVOIDANCE CONFLICT
MULTIPLE APPROACH-AVOIDANCE CONFLICT:
MANAGEMENT OF CONFLICT
CONFLICT RESOLUTION
 FRUSTRATION

“FRUSTRATION IS THE
BLOCKING AND INTERFERENCE
OF THE SATISFACTION OF AN
AROUSED NEED THROUGH
SOME BARRIERS OR
OBSTRUCTION”.
SOURCES OF FRUSTRATION
 TYPES OF FRUSTRATION

INTERNAL
FRUSTRATION EXTERNAL
THIS TYPE OF FRUSTRATION IT INVOLVES THE
FRUSTRATION RESULTS CONDITIOND WHICH
WITHIN INDIVOIDUAL. RESIDING OUTSIDE THE
DUE TO PERSONAL INDIVIDUAL. INDIVIDUAL
INADEQUACIES AND CANNOT CNOTROL
WHEN PERSON HAVE EXTERNAL
COMPETING GOALS. FRUSTRATION

EXAMPLE: LACK OF EXAMPLE: STANDING IN

CONFIDENCE, FEAR OF LINE, IN TRAFFIC,
SOCIAL SITUATIONS. ROADBLOCKS.
 REACTIONS TO FRUSTRATION

FIXATION
AGGRESSION
WITHDRAWAL

APATHY
PHYSICAL
DISORDER
REGRESSION
RESOLVING FRUSTRATION
 CHAPTER SUMMARY

Conflict is a form of intense interpersonal and intrapersonal dissonance between

two or more independent parties based on incompatible goals, needs, desires,
values, beliefs and attitudes. Approach-approach conflict arises when a person
faces the problem of selecting among two or more equally attractive goals which
are mutually exclusive. Multiple approach-avoidance conflict involves with
several goals with positive and negative values leading to emotional reactions.
Frustration is the blocking and interference of the satisfaction of an aroused need
through some barriers or obstruction.
 ASSESS YOURSELF

• Explain conflicts by giving examples.

• Explain various sources of frustration.

• Describe the process of conflict resolution.

• How conflicts affect the functioning of a group?

• Does frustration of a nurse affect patient care? Support your answer

with suitable example.