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SITXHRM009 Student Assessment Task 1
SITXHRM009 Student Assessment Task 1
Assessment Details
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have provided appropriate feedback.
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© Starford College File Name:
Revised Date: Version:
SITXHRM009 Student Page:6
RTO:45769 | CRICOS:03957M 07/07/2023 1.0
Assessment Task 1
SITXHRM009 Lead and manage people Student Assessment
SITXHRM009
Introduction
Welcome to the Student Assessment Tasks for SITXHRM009 Lead and manage people. These
tasks have been designed to help you demonstrate the skills and knowledge that you have learnt
during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
review the advice to students regarding answering knowledge questions in the Hospitality
Works Student User Guide
comply with the due date for assessment which your assessor will provide
i Assessment information
Information about how you should complete this assessment can be found in Appendix A of the
Hospitality Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A template is
provided in Appendix B of the Student User Guide. However, if your RTO has provided you with
an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below.
1. Describe the importance of each of the following tasks completed by supervisors and
managers. Provide a specific example for each.
Decision making Supervisors and managers play a One example for the
crucial role in making decisions that decision making is that
are ultimately advantageous for the laying off staffs in the
company. This ability is of very company. Making the right
importance as it enables them to choice in this scenario can
navigate through unpredictable make big financial
circumstances. difference for the overall
success.
Planning and Planning and organizing helps to For example, planning the
organising align teams’ effort to meet the goal. menu for the restaurant by
It can also help to manage planning all the required
resources and prevent the risk. On resources and organising
the other hand, organizing can help for the menu involving
to arrange those resources and assigning the special tasks
tasks. It also provides role to chefs and waiters to meet
clarification. the goal.
2. For each of the following information, explain why it is important for supervisors and managers
to provide this to staff.
a) organisation performance
It aids in aligning the efforts of the staff with the goals and objectives of the organization.
Serving as a motivational tool, it contributes to continuous improvement and the establishment
of trust within the team.
It can foster transparency, trust and the understanding within the organization. It also gives
staff members a chance to share insightful comments and recommendations, which can
enhance the decision-making process and the effectiveness of the company as a whole.
g) technology updates
Regular technological updates are imperative for staff members to remain informed, engaged,
and prepared to utilize the latest tools and systems in alignment with the company's
objectives.
h) training developments
Giving staff training opportunities is essential for encouraging continuous learning and growth,
enhancing productivity and performance levels, and strengthening employee engagement and
retention.
3. Explain the importance of the following in relation to being part of a work team.
a) adhering to policies and procedures
Enforcing rules and guidelines is paramount as it ensures uniformity and consistency in the
execution of tasks, thereby enhancing productivity and elevating work quality. Adhering to
policies and procedures is crucial for fostering collaboration, achieving shared objectives, and
cultivating a positive and efficient work environment.
b) cooperative and open communication
To enable an office team to collaborate effectively, maintain harmony, foster cooperation, and
achieve common goals, it is essential to have cooperative and open communication.
c) understanding the nature and scope of work
understanding of the nature and scope of the work is essential for good teamwork. Team
members may better coordinate their efforts, prevent misunderstandings, and work toward
shared objectives when they have a clear grasp of the scope of work.
d) forming relationships with others in the workplace and understanding interdependent
areas of activity
Effective teamwork requires building relationships with coworkers and comprehending
interrelated areas of action. Establishing positive working relationships is crucial for the
success of groups, companies, and individuals.
e) understanding reporting requirements
Being aware of reporting requirements is crucial while working in a team since it guarantees
that everyone on the team is aware of the essential components of a project or system, such
as its objectives, scope, and purpose.
4. Explain how each of the following can assist in developing individuals at work.
a) change in job responsibilities
Alterations in job responsibilities can assist employees in enhancing their performance by
providing opportunities for acquiring new knowledge, developing skills, and achieving personal
growth. Utilizing such changes enables employees to expand their professional horizons,
embrace new challenges, and adapt to evolving work situations, ultimately fostering
professional growth and success.
b) external training and professional development
Opportunities for professional development and external training can help people grow at work
by introducing them to fresh ideas, industry trends, and best practices, ultimately helping in
their professional development and the accomplishment of company objectives
c) formal promotion
A formal promotion can help employees grow in the workplace by rewarding their efforts,
pushing them to succeed, and giving them new challenges and responsibilities, ultimately
helping in their professional growth and the achievement of business goals.
c) Democratic
Democratic leadership is characterized by a collaborative approach, where the leader actively
seeks input from the team, fostering open communication and constructive feedback. This
inclusive environment encourages team members to express their thoughts and opinions, with
the leader providing guidance and support, ultimately creating an engaging and dynamic work
atmosphere.
6. Describe three ways that open and supportive communication can be established in a
workplace.
Leadership Commitment: Starting with a commitment from the top Make sure that open
communication is a top priority for each supervisor. Be accessible and visible to staff
members. Examine the communication systems and confirm that procedures are in place to
enable essential communication.
Transparency: Among the many things that leaders of an organization need to model for their
staff is communication. Leaders demonstrate suitable behaviour to their followers by setting an
example of good behaviour.
Respect and Feedback: Get input from staff members. Show consideration for your workers.
Face issues head-on. Effective communication is essential for organizations to succeed.
Teams cooperate with each other, and departments cooperate to achieve shared objectives.
11. Explain three roles that a team member may assume within a team.
Leader: A leader is in charge of making sure that everyone on the team is involved and that
there are clear goals. They set the team's direction, make choices, and organize its activities.
Effective leaders prioritize tasks and manage their time well, focusing on achieving goals that
are doable.
Challenger: A challenger pushes for outcomes and casts doubt on the team's strategy. By
raising issues with presumptions and choices, they promote critical thinking and assist the
group in avoiding complacency. In order to make sure that the team's goals are being met and
that it is always getting better, challengers are essential.
Team worker: A person who prioritizes people and cultivates a positive team atmosphere is
known as a team worker or supporter. In addition to having excellent communication abilities,
they are skilled at working and assisting other team members. They frequently adjust to
changes with ease and are the first to provide assistance when required.
15. Explain how motivation assists in the management of individuals and teams at work.
Enhanced Performance and Efficiency: Enhanced motivation can result in higher output and
efficiency, which will eventually maximize the organization's outcomes. Motivation is a
powerful tool for enhancing performance and productivity because it inspires people to work
together toward shared objectives.
Increased Job Satisfaction and Morale: Motivated people and teams are more likely to have
happier and more content workplaces. This may result in an atmosphere at work that is more
positive, more engagement, and eventually more output and dedication.
Attainment of Group Objectives: Drive can help groups and individuals work together to
accomplish group objectives. Managers may inspire cooperation among their teams by
presenting a compelling vision, establishing specific goals, and offering growth chances.
16. Identify two theories of motivation and how this applies to managing individuals and teams.
© Starford College File Name:
Revised Date: Version:
SITXHRM009 Student Page:18
RTO:45769 | CRICOS:03957M 07/07/2023 1.0
Assessment Task 1
SITXHRM009 Lead and manage people Student Assessment
Maslow's Hierarchy of Needs: Abraham Maslow's theory posits that people are driven by a
hierarchy of needs encompassing safety, esteem, love/belonging, and physiology. To
effectively motivate team members, managers must recognize and address their diverse
needs, applicable to both individual and team management.
The Two-Factor Theory of Herzberg: Frederick Herzberg's theory identifies two categories of
factors: hygiene and motivation. It asserts that the absence of hygiene factors prevents
dissatisfaction, while their presence prevents it. Conversely, the absence of motivational
factors leads to a lack of motivation and contentment. This theory suggests that managers,
both for individuals and teams, should prioritize providing motivational elements to enhance
motivation and satisfaction, along with addressing hygiene factors to prevent discontentment.
17. Explain how group dynamics can impact on successful team management.
Influence on Team Performance: Group dynamics significantly affect a team's performance.
Cultivating positive dynamics such as trust, collaboration, and effective communication can
lead to increased productivity and enhanced performance. Conversely, unfavourable
dynamics, including a lack of trust and inadequate communication, can hinder teamwork and
yield unfavourable outcomes.
Role of Leadership: Leadership plays a crucial role in shaping group dynamics. Strong
leadership is essential for establishing and maintaining positive group dynamics. Leaders
guide the team's development, delineate roles and responsibilities, and create a cooperative
and supportive atmosphere.
Effect on Relationships and Team Morale: Group dynamics exert a substantial impact on
relationships and team morale. Positive dynamics, characterized by good communication,
trust, and support among team members, contribute to stronger relationships and heightened
team morale. Conversely, negative dynamics may result in conflicts, low morale, and strained
relationships, all of which can detrimentally affect the team's overall effectiveness.
18. Describe how each of the following recognition and rewards can assist with effective
leadership of staff.
a) acknowledging individual good performance to the whole team
Acknowledging individual accomplishments in this manner can empower CEOs to lead their
teams more effectively, fostering a culture of motivation and appreciation. Recognizing and
celebrating individual achievements not only uplifts the spirits of those acknowledged but also
sets a positive example for others. It serves as a motivational model, encouraging team
members to strive for excellence and contributing to the cultivation of a collaborative and
supportive work environment.
b) incentive initiatives
By offering material rewards for above-average performance, incentive programs can support
good leadership. This may inspire workers to go above and beyond in their positions, resulting
in higher output and engagement levels. Incentive programs can also assist in coordinating
team and individual goals with the organization's overarching objectives, which will ultimately
lead to better performance and outcomes.
c) informal acknowledgement
Casual expressions of gratitude, such as a simple "thank you" or a handwritten note of
appreciation, serve as highly effective leadership tools. These gestures can significantly
influence employee morale and job satisfaction, contributing to the establishment of strong,
positive connections between leaders and their teams. Moreover, informal recognition
cultivates a culture of continuous appreciation and evaluation, both of which are crucial for
maintaining elevated levels of engagement and motivation within the team.
d) presenting awards
Granting rewards for outstanding work can be a powerful way to express appreciation and
endorse effective leadership. This not only acknowledges the recipient's efforts but also sets a
standard for others to aspire to. Awards contribute to cultivating a positive and goal-oriented
work culture by reinforcing desired behaviours and values within the company.
e) written reports to management
Supporting effective leadership involves providing written reports to management as it ensures
that the achievements and efforts of both individuals and groups are publicly acknowledged
and documented. This practice not only strengthens the case for additional awards and
recognition but also increases awareness of the group's activities. Furthermore, it nurtures a
culture of transparency and fairness, both of which are essential for sustaining high levels of
engagement and motivation.
19. Outline two types of organisational plans and the steps needed to plan each.
Strategic Planning: defining an organization's mission, vision, and goals is the long-term planning
process known as strategic planning. The following are the steps in strategic planning:
Evaluate the organization's mission, vision, and values for clarity and alignment.
Conduct a SWOT analysis to identify the organization's strengths, weaknesses,
opportunities, and threats.
Develop a comprehensive strategic plan that outlines the company's long-term goals and
objectives.
Identify the necessary resources required to execute the strategic plan effectively.
Formulate a detailed action plan specifying the steps and measures required to implement
the strategic objectives successfully.
Define specific goals and objectives for each division or segment within the company.
Allocate responsibilities and duties to team members to ensure the attainment of goals
and objectives.
Develop a timeline outlining the milestones and deadlines for achieving the set goals and
targets.
Implement a progress tracking system to monitor and assess the advancement towards
the established goals and targets.
Student’s name:
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understand that the Institute’s Student Assessment, Reassessment and Repeating valid, reliable and flexible assessment with this student, and I
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