Handover Notes

Name: Izraf Idhan Bin Asiraf Ali

Job Title: Front Office Manager

Date of Handover : 31st March 2023

Brief Description of Duties:

.
• Trains, cross –trains, and retrains all front office personnel.
• Schedules the front office staff
• Supervises workload during shifts
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Works within the allocated budget for the front office
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Conducts regularly scheduled briefings of front office personnel
• Requires all front office employees to always wear proper uniforms
• Prepare performance reports related to front office.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report
generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional
manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s
managers and other employees.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system with documentation of purchases,
vouchering, schedules, forecasts, reports and tracking logs.

Supervisor and reporting procedures:

• Mr. Mohd Zebby Mohd Bahrin (Executive Assistant Manager) / zebby.b@attanahotels.com

Regular/re-occurring meetings, reports or procedures:

• Weekly HOD Briefing – Every Monday, Wednesday, and Friday at 9 AM / TBA (QE/EAM)
• Front Office Monthly Report – Before 10th of the month (QE/EAM)
• Manager On Duty Report (MOD) – Once a month [Schedule by QE] (QE/EAM)
• Overtime Requisition / Claim – First week of the month (HR/EAM)
• Training Attendance / Calendar – 3rd week of every month submit together with Training Calendar
(HR/EAM)
• Front Office Schedule – Every 20th of every month (QE/EAM)

Status of recent and current projects/reports/meetings:

 1. Weekly HOD Briefing Status
a. Minutes Briefing (will be send by QE daily on email)
b. Daily Revenue Report (Front desk PC)
c. Block Room Report (IFCA System)
d. Reservation Forecast - 3 Months Forecast (IFCA System)
e. Group Arrival For Front Desk (IFCA System)

2. Front Office Monthly Report

a. Prepared by FOS / Reservation (IFCA System)

3. Manager On Duty Report (MOD)

a. Email

4. Overtime Requisition / Claim Form

a. HR

5. Training Attendance / Calendar

a. Laptop – VRRG - Front Office – Training

6. Front Office Schedule

a. Laptop – VRRG - Front Office – Duty Schedule

Where to find files (hardcopy and electronic): Files under FOM table at Front Office

Laptop Password : 1234

Manager Float : RM 0.00
FD Float : RM3,000.00 (at FD)
Safe box key : With HR

Your contact information after departure:

• Phone: 019-510 7212 • E-mail: iszrafasiraf@gmail.com

Signature and Date

31/03/2023

Izraf Idhan Asiraf Ali