EMOTIONAL INTELLIGENCE CASE STUDY

Question 1: What aspects of self-awareness are not being used in this situation by Dave,
Alice or Paul?
Answer
 Lack of emotional awareness: Dave seems unaware of how his actions and
responses are affecting the team's morale and engagement, he fails to
recognize Alice's attempt to contribute and shuts down her idea without
considering its potential value. While Alice showed that she lacks
awareness of the most effective way to present her ideas in a manner that
aligns with Dave's priorities and communication style.
 Lack of accurate self-assessment: Dave may not be accurately assessing
his own openness to new ideas and collaboration. He believes he's open to
innovative thinking but fails to recognize his resistance during the
meeting.
 Lack of self-confidence: Dave's behavior of shutting down and avoiding
further discussion when challenged suggests a lack of confidence in his
ability to consider alternative approaches or ideas by others.

Question 2: What feedback would you give Dave, Alice or Paul to strengthen this
dimension?

Answer
Feedback for Dave:
1. He should encourage team members to share their ideas and perspectives without
fear of retribution or dismissal.
2. He should pay attention to what team members are saying and validate their
contributions, even if their ideas differ from his own.
3. He should try to understand perspectives of others and consider how his decisions
and actions will impact them.
4. He should be open to feedback from colleagues and use it as an opportunity for self-
reflection and growth.

Feedback for Alice:

1. She should try to understand Dave's perspective to better anticipate his
reactions and frame her contributions accordingly.
2. She should maintain composure and refrain from becoming defensive in
situation when faced with resistance to her ideas.
3. She should consider the appropriate timing and context for presenting new ideas
or challenging existing ones to maximize receptivity.

Feedback for Paul:

1. He should pay attention to non-verbal cues and the overall atmosphere of the
meeting to gauge receptivity to your ideas.
2. He should consider how his persistence may affect Dave and the team, and adjust his
approach accordingly.
3. He should recognize when it's appropriate to pause or pivot the conversation,
especially if tensions are escalating or resistance is high.
4. Instead of pushing his own agenda, he should rather work collaboratively with Dave
and others to find mutually beneficial solutions.

Question 3: Where are Dave, Alice and Paul having the most difficult with Self-
Management?
Answer

 Difficulty with Emotional Self Control: Dave struggles to control his emotions
and reactions during the meeting, evident by his abrupt dismissal of Alice’s idea
and his discomfort when challenged. Alice may have experienced
disappointment or internal frustrations in response to Dave’s dismissive attitude
 towards her idea. In addition, Paul’s attempt to influence Dave seems to be
forceful or confrontational especially when Dave becomes uncomfortable.

 Lack of Adaptability: Dave demonstrates rigidity in his approach by dismissing

alternative ideas and sticking to his pre-defined agenda, even when presented
with compelling arguments. Alice showed that she struggles to adapt to Dave’s
leadership style and the changing dynamics of the meeting, as evidenced by her
persistence in presenting her idea despite the resistance. While Paul had shown
to find it challenging to adapt his communication style to effectively influence
Dave while maintaining a collaborative and peaceful atmosphere.

 Lack of Transparency: Dave’s lack of transparency about his expectations and

decision-making process and his abrupt dismissal of Alice’s idea without
considering its merits hinder open communication and collaboration within the
team.

Question 4: What feedback would you give Dave, Alice or Paul to strengthen this
dimension
Answer
Feedback for Dave:

 I will advise Dave to be more transparent about his decision-making process and
consider alternative viewpoints before making final decisions.
 He should be open-minded during discussions end when presented with ideas
that challenge his own

Feedback for Alice:

1. I would recommend that she practice active listening skills to fully understand
others' perspectives and concerns before responding, fostering empathy and
effective communication
2. She should assert her ideas and viewpoints confidently while remaining
respectful and open to feedback, striking a balance between advocating for her
ideas and being receptive to others' input.
Feedback for Paul:
1. He should develop a deeper understanding of emotions and their impact on
interpersonal interactions, recognizing when persistence may be counterproductive
and adjusting your approach accordingly.
2. He should be aware of social cues and dynamics within the team and recognizes
when it may be appropriate to pause or pivot the conversation to maintain harmony
and foster collaboration.
3. He should practice empathy towards others' perspectives and emotions, considering
how his actions and words may affect their feelings and reactions.