CS408 – Human Computer Interaction Total marks = 20

Assignment No.1 Solution Deadline

Semester: Spring 2024 th
29 of April 2024

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Scenario:
Imagine you're a user who love son line shopping but often finds yourself frustrated with
certain
aspectsoftheprocess.You'vejustdiscoveredanewclothingwebsitethatoffersawiderangeof
brandsandstyles,andyou'reexcitedtoexploretheirofferings.However,asyounavigatethroug
h the website, you encounter several issues that hinder your shopping experience.

Question:

On the basis of mentioned below table showing the Issues and the HCI Usability Goals, you
are required to identify the Factor and One-Word Solution from table A & B.

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 A.
Clarity Website Visible Improved Streamlined Easy Clear Enhance Accessibility Loading Speed
Performance Indicators Filtering Menu Access Presentation Website
Speed

B.
Streamline Optimize Secure Refine Guide Personalize Accelerate

Solution:
Usability One-Word
Issues Goals Factor Solution
Users abandon carts due to confusion about shipping or payment
methods Effectiveness Clarity Streamline
Users on mobile devices experience slow loading times Efficiency Performance Accelerate
Users lack visible security indicators during checkout Safety Trust Secure
Users can't effectively narrow search results Utility Findability Refine
New users struggle to navigate the website's menu Learnability Understandability Guide
Returning users have difficulty recalling past purchases Memorability Recognition Personalize
Users struggle to apply discount codes Effectiveness Task Completion Optimize
Slow page load times Efficiency Performance Accelerate
Users find it difficult to adapt to website layout changes Learnability Consistency Maintain
Multiple steps required for simple actions Efficiency Workflow Streamline

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