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Textbook Airline Operations and Management A Management Textbook 1St Edition Gerald N Cook Ebook All Chapter PDF
Textbook Airline Operations and Management A Management Textbook 1St Edition Gerald N Cook Ebook All Chapter PDF
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Airline Operations and Management
A Management Textbook
Glossary 321
Index 338
Figures
1.1 Early Airlines. (a) Imperial Airways Route System and (b) Handley
Page H.P. 42 7
1.2 (a) Waco JTO Taperwing and (b) Boeing B-40
Waco photo courtesy of Embry-Riddle Aeronautical University
Archives. B-40 from Wikimedia Commons 9
1.3 Contract Airmail Routes (CAMs), circa 1930 10
1.4 The Ford Tri-Motor 11
1.5 Douglas DC-3 15
1.6 Large Piston-Powered Aircraft. (a) Douglas DC-6 and
(b) Lockheed Super Constellation 17
1.7 (a) Boeing 707 Operated by British Overseas Airways Corporation
and (b) a Pan American World Airways Boeing 747 19
1.8 (a) Airbus A300 operated by launch customer Air France and
(b) Singapore Airlines flagship A380. A300 photo courtesy of
Airbus. A-380 photo from Wikimedia 21
2.1 World Air Traffic 1974 to 2034. Traffic is measured in trillions
of revenue passenger kilometers (RPK). One RPK represents one
passenger flying one kilometer in air transportation. In the U.S.,
the more common statistic is the revenue passenger mile (RPM).
Figure courtesy of Airbus, 2015 38
2.2 Air Travel and Per Capita Income. Figure courtesy of Airbus, 2015 40
2.3 Annual Air Traffic Growth. Figure courtesy of Airbus, 2015 41
2.4 Growth in U.S. Scheduled Revenue Passenger Miles 42
2.5 Air Cargo Growth. Figure courtesy of Boeing, 2012 43
2.6 Air Travel and GDP. Figure courtesy of Boeing, 2014 45
2.7 Airbus A-380. Photo courtesy of Airbus 46
2.8 Demand for Air Travel 50
2.9 The Southwest Effect 51
2.10 New Route Evaluation. June 2016 route map courtesy of
Virgin America 55
2.11 S-Curve 56
3.1 Generic Route Systems 62
Figures xv
Introduction
The dynamic and rapidly expanding airline industry is essential to the function
of the world economy and for continued economic growth. It’s also an industry
often in turmoil, sometimes as a result of myopic management focus on market
share but more often due to economic crises beyond the control of airline execu-
tives. The first decade of the twenty-first century was especially cruel to the indus-
try as it endured two severe economic recessions, the so-called Great Recession
beginning in 2008 being the most devastating since the Great Depression of
the 1930s. As a direct result of falling demand, several airlines failed including
ATA, Maxjet, Aloha, Sterling, and Oasis. Others were forced to pare routes and
frequencies and reduce costs in restructuring that continues today. This book
examines the history, structure, and functions of the airline industry from a
management perspective with the goal of providing students and junior manag-
ers with a broad overview of airline operations and management. Although the
2 Introduction
Historical Perspective
Several scheduled passenger airlines emerged in Europe shortly after the end of
World War I in 1918. Economic regulation of routes and prices followed shortly
thereafter and prevailed for much of the 20th century. Late in the century, the
deregulation of the U.S. airline industry began a trend followed by the European
Union and then by much of the rest of the world. This history provides a founda-
tion for understanding today’s complex, competitive, and global airline indus-
try. This chapter traces the industry from the era of economic regulation to
the increasingly free market competition allowed in most of the world’s largest
markets. After outlining the growth of the early airlines in Europe, the focus
shifts to the United States, beginning in 1918 with airmail operated by the U.S.
Post Office. Using this early airmail endeavor as our starting point, the chap-
ter traces the fledgling industry through the years of economic regulation under
the Civil Aeronautics Board until economic deregulation in 1978, emphasiz-
ing the economic, regulatory, and technical evolution that shaped the industry.
This historical perspective then continues with post-deregulation developments,
including the emergence of low-cost carriers, bankruptcies, mergers, and buy-
outs. Airline deregulation next occurred in Europe, and then spread to several
other world regions. To gain a broader perspective on the deregulation process
and outcome, the U.S. experience is compared with that of Europe and China,
leading to the conclusion that competitive results are remarkably similar. A short
characterization of the industry concludes the chapter.
waterways dates back to at least the 6th century bc, when a canal linked the
Nile River with the Red Sea. Extensive waterway building in China began in
the 3rd century bc. The famous Venetian canals were extensions of the natural
waterways among the islands on which Venice is built, and date from the found-
ing of the city in the 5th century. Elsewhere in Europe, the Netherlands began
canal construction to foster economic development in the 12th century, with
construction then spreading across much of Europe. The British canal system
played an important role in the Industrial Revolution, beginning in the 18th cen-
tury. In contrast, economic development in Africa has been stunted by the lack
of navigable rivers to facilitate commerce. Waterway construction in the United
States is more recent, with the building of the Erie Canal connecting the Hudson
River in New York with Lake Erie and the other Great Lakes not completed until
1825. The alternatives to waterway transportation at that time, usually by horse
and wagon train, were comparatively much more expensive, slower, and limited.
Railroads, first introduced in Great Britain in the early 19th century, gradually
supplanted canals, offering higher speed over a much larger geographical area.
Transportation systems have often been financed and built by private firms,
but market forces are generally insufficient to provide for the vast transportation
infrastructure necessary to foster widespread economic growth. Therefore, gov-
ernments frequently plan, build or subsidize, and regulate transportation systems.
In the United States, for example, the federal government encouraged and
subsidized the development of both water and rail transportation. Railroads were
often joint ventures of federal and state governments and private firms. The great
western expansion of railroads following the Civil War, most notably the com-
pletion of the transcontinental railroad in 1869, allowed farm products from the
Midwest to reach the heavily populated East Coast cities beginning in the early
1870s. Midwest farmers, in turn, were able to readily purchase goods from East
Coast manufacturers, which vastly improved their standard of living. The Great
Plains was transformed from a wasteland to a breadbasket. Transportation enables
trade, which improves the overall standard of living.
The federal government remains essential in supporting transportation sys-
tems, including highways and roads, waterways, railways, pipelines, airways, and
airports. The Army Corps of Engineers still operates the series of locks on the
Mississippi and Ohio rivers over which Midwest grains are transported for export
worldwide. Likewise, governments have also played a critical role in the devel-
opment of commercial aviation. The Middle Eastern countries, especially the
United Arab Emirates and Qatar, have recently invested heavily in airports and
state-owned airlines to promote economic growth and diversity from dependence
on petroleum exports.
1918. While there were a few earlier, short-lived ventures, many current European
airlines trace their origins to the immediate post-war era. KLM claims the distinc-
tion of being the oldest carrier still in operation, having been founded in 1919.
Scheduled flights between London and Amsterdam began in 1920 and continue to
this day (AirFrance/KLM, n.d.). Similarly, the airlines that would later become Air
France trace their origins to this period. Australia’s Qantas also dates from 1920. In
the Americas, Colombia’s Avianca is the world’s second oldest airline after KLM.
Although Germany lacked the colonial empires of the British, French, and Dutch,
it was also home to several early airlines. Today’s Lufthansa is a post-World War II
creation with some roots dating to 1926. Asia is now the fastest-growing airline
market, but its airlines generally trace their origins to the post-World War II era.
KLM’s title as the oldest airline in continuous operation notwithstanding, it is
British Airways that claims the earliest daily international scheduled service for its
forerunner airline, Aircraft Transport and Travel Limited, which started London
to Paris service in August 1919. The first flight carried a single passenger. Handley
Page Transport soon followed when it inaugurated London and Paris service by
converting its former bombers for passenger service. While early European airlines
began as private companies, most could not survive independently and quickly
became reliant on state subsidies. In fact, all British airlines, finding themselves
unable to compete, ceased operations for a few months in 1921 until the British
government implemented first temporary and then permanent subsidies. Thus
began an era of state control and often direct ownership of European airlines.
As national flag carriers emerged in each country, the European airline industry
became fragmented and jealously protected, a legacy that has only recently been
reversed through privatization and consolidation.
Figure 1.1 Early Airlines. (a) Imperial Airways Route System and (b) Handley Page H.P. 42.
Source: Wikimedia Commons.
Figure 1.2 (a) Waco JTO Taperwing and (b) Boeing B-40. Waco photo courtesy of E mbry-
Riddle Aeronautical University Archives. B-40 from Wikimedia Commons.
DH-4s were widely used. In 1921, Boeing produced the B-40 aircraft specifically
for the transcontinental segment spanning the Rocky Mountains. The B-40, with
its interior cabin for two passengers, marked an early attempt to combine mail
with passenger service (Figure 1.2b).
In the mid-1920s, Congress decided that the growing airmail service should
be transferred from the Post Office to private companies. The Contract Air Mail
Act of 1925, better known as the Kelly Act after its chief sponsor Congressman
Clyde Kelly, provided for the awarding of airmail routes to private airlines. Of these,
many were also aircraft manufacturers, for example, Boeing Air Transport, a divi-
sion of the Boeing Company. This move to privately owned airlines contrasts with
the strategy of government-owned airlines typical of most of the world at that time.
The Post Office awarded contract airmail routes (CAMs) to the lowest bid-
ders. Twelve CAM routes spanning the United States were awarded to various
private companies and were in operation by the end of 1926. A total of 34 CAMs
were established by 1930 (Figure 1.3).
Despite the shift to private companies, commercial air transport was not eco-
nomically viable without some form of subsidy. In awarding airmail contracts,
Figure 1.3 Contract Airmail Routes (CAMs), circa 1930.
Source: Wikimedia Commons.
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Fig. 138.—Engraved shell. British Museum.
The first engravers who attacked precious stones had no
diamond dust. They supplied its place with emery powder, which was
to be found in unlimited quantities in the islands of the Archipelago,
whence it was imported by the Phœnicians at a very early date.
Moreover there was nothing to prevent them crushing the precious
stones belonging to the class called corundum, such as sapphires,
rubies, amethysts, emeralds, and the oriental topaz. No doubt the
lathe or wheel was a comparatively late invention. M. Soldi thinks it
hardly came into use in Mesopotamia till about the eighth century
B.C. Before that the continuous rotary movement that was so
necessary for the satisfactory conduct of the operation was obtained
by other means. According to M. Soldi they must have employed for
many centuries a hand-drill turned by a bow, like that of a modern
centre-bit or wimble.[304]
Fig. 139.—Chalcedony cylinder. British Museum.