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A Study On Financial Performance of Bajaj Finance Companies in Kanpur
A Study On Financial Performance of Bajaj Finance Companies in Kanpur
IV SEMESTER STUDENTS
DEPARTMENT OF COMMERCE
C.S.J.M.UNIVERSITY, KANPUR
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PROJECT TITLE – A study on financial performance of Bajaj finance
companies in Kanpur Research Project submitted to the
Department of Commerce
Master of Commerce
BY
PRIYANSHI SAHU
(University Roll No .22093001122)
Under the Supervisor of
Department of Commerce
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CERTIFICATE
This is to certify that the work contained in the research project entitled PROJECT TITLE
–THEME: - INTERNET MARKETING
I considered that the research project has reached the standards and fulfilling the requirements of
the rules regulations regulating to the nature of the degree. The contents embodied in the
research project have not been submitted for the award of any other degree or diploma in this or
any other university .
DATE:
PLACE: Kanpur
Signature of Supervisor
Department of Commerce
D.A.V ,College
KANPUR
3
DECLARATION
I certify that
The work contained in the research project is original and has been done by myself
underthe supervision of my supervisor.
The work has not been submitted to any other Institute for any degree or diploma.
I have confirmed to the norms and guidlines given in the Ethical Code of Conduct of the
institute.
Whenever I have used materials (data ,theoretical analysis ,and text) from other
sources, I have given due to credit to them by citing them in the text of the research
project and giving their details in the refrences
Whenever I have quoted written materials from other sources and due credit is given to
the sources by cititng them.
From the plagiarism test, it is found that the similarly index of whole research project
with in 12%.
Date:
Place: Kanpur
PRIYANSHI SAHU, University Roll No .22093001122.
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ACKNOWLEDGEMENT
I would like to acknowledge RSPL Company Limited for their cooperation and support
throughout the project. Their willingness to provide information and insights regarding
their operations and financial performance has been instrumental in conducting this
study. I am grateful to the management team and employees of RSPL for their valuable
contributions.
I would also like to express my gratitude to the research participants who willingly
shared their opinions and experiences related to RSPL. Their input has provided valuable
insights andperspectives for the study.
Sir who provided guidance and feedback throughout the project, ensuring its successful
completion.
Lastly, I acknowledge the researchers and scholars whose work in the field of finance
and related areas have laid the foundation for this study. Their studies, publications, and
research methodologies have been instrumental in shaping the approach and framework
of this project.
It is important to note that any errors or shortcomings in this project are solely my
responsibility. The intention of this acknowledgement is to recognize the contributions of
those who have supported and influenced this study, and I am grateful for their
assistance.
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ABSTRACT
The project titled “Consumer Durable Loan in BAJAJ Finance” is to study and
analyze the time to cash process of Bajaj Finance with aim to suggest improvement
to the process in Jodhpur city.
The prime objective is to study about time to cash process of Bajaj Finance and
find problems in the complete process.
Project mainly focused on the working method of the sales executives and what
problem they faced during completing the file or preparing the file. How many
days were taken by the sales executive and the sales manager to prepare and
disburse the amount to the dealer and were they maintain the time to cash.
This research is based on primary as well secondary data, however primary data
collection was given more importance. Research has been done by primary data
collection, and primary data has been collected by interacting with sales executives
and sales managers, and it was constructed in a manner of getting maximum
information from the sales executive.
Secondary data has been collected from company annual report and database. The
study was conducted based on questionnaires to collect the necessary data:
question were asked and the necessary information was filled on the basis of the
respondent answer. The questionnaires are in the structured form, the research
study was done with the structured personal interview.
This project also focuses the loan procedure and its approval by studying the cases
and records of the company, which documents are necessary for approval of loan
and also to show the SWOT analysis of company. Through this project, the
researcher has learnt how to give a loan on consumer durable product and how to
solve difficulties about the documentation.
The project deals with time to cash , completing their files and getting the approval
online from Bajaj server called as “Galaxies” portal and disbursement of cash to
the dealer. This process helped me to better understand the loan procedure of
consumer durable product at Bajaj Finance lending and how time is important in
each and every part of the process.
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CONTENT
INTRODUCTION
RESEARCH METHODOLOGY
DATA ANALYSIS
CONCLUSION
RECOMMENDATIONS
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INTRODUCTION
T2C stands for “Time to Cash” It refers to how many days (Time) taken liquidate
cash to the Dealer.
T2C provides a very practical framework that helps dealer to focus on the
essentials start-up and that provides a guide for a number of elementary strategic
Decision to take less to cash to dealer.
T2C starts with Initial stage (Login) to last stage (DM) Disbursement Memo but
Now T2C starts with from Invoice date to Disbursement Memo.
T2C is the complete process of a loan application starting from the login by the
FOS till the QDP happens to the dealer and the LAN is generated to the customer.
“T2C is the process of liquidation of cash time taken by the Dealers to improve
working process faster through cash within the time”.
T2C refers to that process which convert customer needs into cash within less time
to make payment to dealer is known as Time to cash.
To reduce the process of time to cash at different counters of bajaj finance during a
fixed period of time. .
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Outline of the project
• The project was to reduce the time to cash at different counters of Bajaj
Finance .
• The main work was to reduce the process to time to cash within 5 days.
• There were different problems due to which the time to cash increased in
different counters.
• Visiting the stores and observing and finding the stores and finding out the
reason for increase in T2C.
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COMPANY PROFILE
Do whatever you think best, but be best at whatever you do.
RAHUL BAJAJ, CHAIRMAN-
What started off as a sugar manufacturing factory in 1931 has grown to become one
of the country’s largest business houses. with activities that encompass a whole range
of industries, spanning automobiles (two-wheelers and three-wheelers), home
appliances, lighting, iron and steel, insurance, travel and finance.
At the turn of the new millennium, this business conglomerate is ranked amongst one
of the largest business family in India by the centre for monitoring Indian economy
(CMIE). It has under its umbrella over 25 companies and strength of over 25000
employees.
It’s core strength, however, is the unshakeable foundation based on its tradition of
trust.
Bajaj finance was formed in April 2007 as a result of its demerger from Bajaj auto
limited to further the group’s interests in financial services. This demerger enabled
Bajaj finance to independently run the core businesses of lending, insurance and
wealth advisory.
Bajaj finance limited is the holding company for the financial services businesses of
the Bajaj group. Its insurance joint ventures with Allianz se, Germany namely Bajaj
Allianz Life Insurance Company limited and Bajaj Allianz general insurance company
limited are engaged in life and general insurance business respectively. Its subsidiary
Bajaj finance limited is a non- banking finance company engaged in consumer
finance, sme finance and commercial lending and wealth management.
At Bajaj finance , we operate with a simple philosophy of never settling for good, and
always aiming for great. Our wide and growing portfolio of products across lending,
insurance and wealth advisory bears testimony to this belief.
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FINANCE
Bajaj Finance Limited is the consumer finance lending arm of Bajaj Finance Limited.
It is the most diversified non-bank in the country, the largest financier of consumer
durables in India and one of the most profitable firms in the category .
INSURANCE
Bajaj Finance Limited forayed into insurance through a joint venture with Allianz SE,
Germany, and formed Bajaj Allianz Life Insurance Company Limited and Bajaj
Allianz General Insurance Company Limited. Allianz SE has over 119 years of
financial experience and is present in over 70 countries around the world.
WEALTH
Bajaj Finance Wealth Management provides simple and effective long term financial
planning concepts and tools for assisting our customers in making informed decisions
for their saving and investment needs.
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HISTORY OF BAJAJ FINANCE LTD
Father of BAJAJ
Shri Jamnalal Bajaj (4 November 1889 – 11 February 1942) was an industrialist, a
philanthropist, and freedom fighter. He was a close associate and follower of
Mahatma Gandhi who is known to have adopted him as his fifth son. He founded the
Bajaj Group of companies in 1926 which now has 24 companies, including 6 listed
ones.
Shri Jamnalal Bajaj was born into a poor Marwari family, the third son of Kaniram
and Birdibai, and was later adopted as a grandson by Seth Bachhraj and his wife
Sadibai Bachhraj, a rich Rajasthani merchant couple of Wardha.
Under the guidance of Seth Bachhraj, Jamnalalji got involved in the family and
acquired the know-how of being a tradesman - keeping strict accounts and buying and
selling commodities - excelling in his work by the time Seth Bachhraj expired. In
1926 he founded what would become the Bajaj group of industries.
During the First World War, the British government appointed Jamnalal an honorary
magistrate. When he provided money for the war fund, they conferred on him the title
of Rai Bahadur, a title he later surrendered during the non-co-operation movement of
1921.
Upon Gandhiji's return from South Africa, Jamnalalji took an interest in Gandhiji's
way of life, his principles, such as Ahimsa (non-violence), and his dedication to the
poor. He could understand Gandhi's vision that home-made goods were the answer to
India's poverty and strongly advocated that cause while touring the length and breadth
of India promoting Khadi.
In 1920, Jamnalalji was elected chairman of the reception committee for the Nagpur
session of the Indian National Congress. He gave up the title of Rai Bahadur
conferred on him by the British government, and joined the non-co-operation
movement in 1921.
Later, in 1923, he participated in the flag Satyagraha, defying a ban on flying the
national flag in Nagpur, and was detained by British forces. This earned him national
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admiration. He was later elected a member of the Congress Working Committee and
as the treasurer of Congress in 1933
Jamnalalji dedicated much of his wealth to the poor. He felt this inherited wealth was
a sacred trust to be used for the benefit of the people. This was in line with the
trusteeship concept proposed by Gandhi.
That he was treasurer of the Indian National Congress for more than 20 years despite
having just 4 years of formal education, is an insight into the mind of a man who
knew no limits.
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Vision and Mission of the Organization:
Vision
Bajaj Finance has a vision to become a full-fledged financial services company and
be the financial partner to the Indian consumer and help him across his financial
needs, whether for finance, for investment management, for protection or for post-
retirement support, throughout his lifecycle.
Mission
Bajaj Finance aims to be the most useful, reliable and efficient provider of Financial
Services. It is our continuous endeavour to be a trustworthy advisor to our clients,
helping them achieve their financial goals.
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tax exempt funds, pension /superannuation funds and to pass on the benefits of
portfolio investments to the investor as dividends, bonus, interest, etc.
Organization structure
HUMAN
RESOURCE
COLLECTION MARKETING
CREDIT
OPERATION
TEAM
SALES
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Organization Hierarchy
A key issue in accomplishing the goals identified in the planning process is
structuring the work of organization. Organizations are group of people, with ideas
and resources working toward common goals. The purpose of the organizing function
is to make the best use of the organizations resources to achieve organizational goals.
Organizational Structure is the formal decisions making framework by which job
tasks are divided, grouped and coordinated. Formalization is an important aspect of
structure. It is the extent to which the unit of organization is explicitly defined and its
policies, procedures and goals are clearly stated. It is the official organizational
structure conceived and built by top management. The formal organization can be
seen and represented in chart form. An organization chart displays the organizational
structure and shows job titles, lines of authority and relationship between departments.
Organizational Structure allows the expressed allocation of responsibilities for
different functions and processes to different entities. Ordinary description of such
entities is as branch site, department, work group and single group of people.
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Rahul Bajaj
CHAIRMAN
NANOO PAMNANI
VICE-CHAIRMAN
RAJEEV JAIN
CEO
RAKESH BHATT
COO
DEVANG MODI
PRESIDENT CONSUMER BUSINESS
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DEEPAK REDDY
CHIEF HUMAN RESOURCES
MANEV MIANWAL
GROUP MAKETING HEAD
PANKAJ THADAN
CHIEF COMPLIANCE OFFICER
AMIT GAINDA
BUSINESS HEAD-MORTGAGES
RAJESH K.
CHIEF RISK OFFICER
ASHISH PANCHAL
BUSINESS HEAD-CREDIT AND LOANS
DIWAKAR PUNDIR
CHIEF CREDIT OFFICER
ASHISH SAPRA
BUSINESS HEAD -CROSS SELL
AMIT RAGHUVANSHI
BUSINESS HEAD - SALES FINANCE
ATUL JAIN
CHIEF COLLECTION OFFICER
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SAMIR MEHTA
BUSINESS HEAD COMMERCIAL
B.SHREENIWAS
BUSINESS HEAD -INSURANCE
VIVEK.R.LIKHITE
GROUP CORPORATE AUDIT HEAD
M.M MURLIDHARAN
TREASURER
DEEPAK BAGATI
BUSINESS HEAD -BUSINESS LOANS
SAMIR SATYAM
BH-LOAN AGAINST SECURITIES
SANJEEVIJ
BH -CONSTRUCTION EQUIPMENT
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TABLE NO.2.1 ORGANIZATION CHART OF BAJAJ FINANCE
NAME DESIGNATION
RAHUL BAJAJ CHAIRMAN
NANOO PAMNANI VICE CHAIRMAN
MADHUR BAJAJ MAJOR DIRECTOR
RAJIV BAJAJ DIRECTOR
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Product Profile of the Organization
Bajaj Finance Lending offers loans for various needs. We offer loans for Bajaj Auto
Two Wheelers under the name of Bajaj Auto Finance Ltd. We offer Consumer
Durable Loans, Personal Loans, Loan against Property, Small Business Loans,
Construction Equipment Loans, Loan against Securities and Insurance Services under
the name of Bajaj Finance Lending. Bajaj Finance Lending is one of the most
diversified NBFCs in the market catering to more than 5 million customers across the
country. Apart from being a well-recognized organization, they pride us for holding
the highest credit rating of FAAA/Stable for any NBFC in the country today. The
product offerings include Consumer Durable Loans, Personal Loans, Loan against
Property, Small Business Loans, Two-wheeler and Three – Wheeler Loans,
Construction Equipment Loans, Loans against Securities and Insurance Services.
HOME LOAN
PRODUCT
PORTFOLIO
CONSTRUC- PERSONAL
TION AND SMALL
EQUIPMENT BUSINESS
LOAN LOAN
MORTGAGE
LOAN
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Products Covered: 0% interest Consumer Durables Finance is available on a wide
range of products and in over 101 cities across India. Hereunder is an indicative list of
products covered:-
LED/LCD/CTV
Washing Machines
Microwave Ovens
Refrigerators
Cameras/Camcorders
Dishwashers
Generators
Dryers
Laptops / Desktops
Smart phones
Music Systems
Inverters
Air conditioners
Competitors – Major competitors of Bajaj Finance are Capital first and Tata
capital.
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Achievements
Awards:
Top 3 Financial Services Company:
CIO 100:
Recently, we also won the CIO 100 Innovation award for two of our innovations -
EMI Card and Flexi saver.CIO 100 is an annual award program that recognizes
organizations that exemplify the highest level of operational and strategic
excellence in information technology (IT). CIO magazine has a long and proud
tradition of honouring leading companies for business and technology leadership
and innovations through its premiere award program – CIO100. Now in its 25th
year in the USA, it is an acknowledged mark of enterprise IT excellence. It’s a
celebration of 100 organizations (and the people within them) that are using
information technology in innovative ways to deliver business value, whether by
creating competitive advantage, optimizing business processes, enabling growth
or improving relationships with customers. Hosted in countries such as Canada,
Sweden, Australia, Singapore, Vietnam, Hungary and India, the CIO 100 Awards
is a truly global recognition. It is an acknowledged mark of excellence in
enterprise IT.
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Technology- The technology used by was finance was upgrade. Every date
was stored and was maintained by cloud data base. And was very fast except
while filling kyc form.
INDUSTRY PROFILE
India is undergoing rapid development. This means that there are millions of people
who dream of better home, better infrastructure and a better life. This opens several
avenues of potentially limitless growth in the banking and finance sector. Bajaj
Finance Lending will help grab this opportunity to grow your business, through
lending loans, financing, etc.
According to the Central Statistical Organization (CSO) data, released early this year,
financial services, banking, insurance and real estate sectors rose by 7.4 per cent in
2013-14 ·
A favorable demographic profile which supports a higher retail off take - 54%
of the population is in the 15-35 years age group. India consists of a dynamic
and a growing middle-class class which on a purchasing power parity basis is
much larger than the entire population of the US and a consumer credit market
that is growing by more than 40% per annum.
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Significant opportunities in the largely untapped SME segment- which
accounts for 40% of the industrial output and 35% of India's direct exports.
India's increasing and consistent growth. As per the CSO, the Indian economy
grew by an estimate of 7.4 per cent in the year 2013-14 and is expected to
grow over 8 percent in the coming months.
Growing investment avenues across all segments in the banking and financial
services sector.
Furthermore, outstanding loans showed an increase from US$ 12.39 billion to US$
703.5 billion in the two weeks to June, 2014. The WSS reflected that bank deposits
rose by US$ 3.24 billion to US$ 975 billion in the two week to June. In 2009, there
were 21 IPOs that raised US$ 4.18 billion as compared to 36 IPOs in 2008 that raised
US$ 3.62 billion.
As per the statistics of RBI, aggregate deposits grew by 3.3% on q-o-q basis in quarter
ended June 10 as against 5.1% during the same period last year; reflecting the
relatively lower rates in term deposits.
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etc. They raise funds from the public, directly or indirectly, and lend them to ultimate
spenders. They advance loans to the various wholesale and retail traders, small-scale
industries and self-employed persons.
NBFC are present in all competitive fields such as, vehicle financing, housing loans,
leasing, hire purchase and personal loans financing etc. NBFC's are not required to
maintain cash reserve ratio (CRR) and statutory liquid ratio (SLR). Priority sector
lending norm of 40% (of total advances) is not applicable to them. While this is at
their advantage, they do not have access to low cost demand deposits. As a result their
cost of funds is always high, resulting in thinner interest spread. But currently with
surplus liquidity in the system, the cost of funds for NBFC's has substantially eased
thus improving their margins. Gradually, they are being recognized as complementary
to the banking sector due to their customer-oriented services; simplified procedures;
attractive rates of return on deposits; flexibility and timeliness in meeting the credit
needs of specified sectors, etc.
Core investment companies with 90 per cent of their total assets as investments
in the securities of their group/ holding/subsidiary companies. The focus of
regulatory attention is on NBFCs accepting public deposits.
Banking Services
According to the world's largest rating agency, Standard & Poor (S&P)'s Ratings
Services, India's banking system has a high level of stable, core customer deposits
supported by the system's good franchise, extensive branch networks, and large, yet
growing, domestic savings.
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per cent. The share of new private sector banks, Old private sector banks,
foreign banks and Regional Rural banks in aggregate deposits was 13.7 per
cent, 4.8 per cent, 4.6 per cent and 2.9 per cent, respectively. With respect to
gross bank credit also, nationalized banks hold the highest share of 51.6 per
cent in the total bank credit, with SBI and its associates at 22.1 per cent and
New Private sector banks at 13.8 per cent. Foreign banks, Old private sector
banks and Regional Rural banks held relatively lower shares in the total bank
credit with 5.2 per cent, 4.8 per cent and 2.5 per cent, respectively.
• Another statement released by the RBI stated that bank deposits grew 13.4 per
cent to Rs 60.72 trillion (US$ 1.18 trillion) in the fiscal 2011-12 (the year to
March 23, 2011) while loans and advances grew 17.08 percent to Rs 47.54
trillion (US$ 927.16 billion).
Government Initiatives
• In its Budget for 2013-14, the Government has earmarked a capital of Rs
15,888 crore (US$ 3.11 billion) to be infused in public sector banks, regional
rural banks and other financial institutions. Apart from this, the Government is
also planning to set up a financial holding company that will raise funds for
public sector banks.
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Road Ahead
• According to a report by the Boston Consulting Group (BCG) India,
prepared in association with a leading industry organization and Indian
Banks Associations (IBA), Indian banking industry would be the world's
third largest in asset size by 2025 and mobile banking would become the
second largest banking mode after ATMs. Furthermore, owing to the
positive eco-system of the industry and regulatory and Government
initiatives, mobile banking is anticipated to enhance from 0.1 per cent of
transactions in a 45 per cent financial inclusion base in 2010 to 34 per cent
of the transactions with 80 per cent rural inclusion base by 2020, as per the
report.
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Review of literature
Theoretical framework
Bajaj Finance , a diversified non-banking finance company (NBFC), has launched
online personal loans for high net-worth individuals, with a ticket size between Rs1
lakhs and Rs 25 lakhs, where approval is said to happen in a timeline of five minutes
and disbursement within the next 72 hours.
The factor to be careful about is the interest rates charged online. That needs to be
compared with the offline offers since you would not get a chance to negotiate online.
The other issue that customers might face would be the cross-selling of other financial
products. It may become frequent enough, to the distaste of customers. Although
banks have the online facility of applying for personal loans online, it is mainly
designed to generate a lead. The sales person gets in touch with you and you get to do
the same documentation like you would have done had you applied offline—by
visiting a branch or else fixing up a sales meeting. Applying online only saves you
from the initial visit or meeting. With Bajaj Finance ’s online personal loan, the
complete application will be filled online an e- approval will be generated instantly.
Once that is done, the disbursement will take place within the next 72 hours of your
submitting the documents.
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The results press release of Bajaj Finance states that the challenging environment that
has prevailed in the last fiscal continues till now. But the results of the company belie
this fact, as the company has fared very well for the first quarter of fiscal 2014. On a
consolidated basis, its gross revenues for Q1FY14 went up by 7% on a Year on year
basis and came in at Rs 3465 crores as against Rs 3252 crores for the same quarter last
fiscal. The bottom line also improved by a stupendous 43% on a yearly basis to stand
at Rs 279 crores as against that of Rs 195 crores in Q1FY13. All the businesses of the
company including Bajaj Finance, Bajaj Allianz General Insurance and Bajaj Allianz
Life Insurance have contributed to the bottom line.
The PAT of Bajaj Finance, Bajaj Allianz General Insurance and Bajaj Allianz Life
Insurance came in at Rs 176 crores (up 27%), Rs 100 crores (up 56%) and Rs 115
crores (up 55%). This has added up to make for some strong profits for the company.
• Billing: -Billing is the important and first step of T2C because starts with
Login date but it counts from the billing date to QDP.
• Ageing: Ageing is the Time between Login to QDP How much time taken
(days) to payment of Dealer is called Ageing.
• Stock: The required list of resources match with available resources means
stock is reserved resources of the product to supply our customers.
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• Execution: Executes all the process and achieve objectives with less effort
in efficient and effective manner.
• Customers: Confront with their needs and offer them solution as product or
win their trust & money, expand sales capacity through proper channel.
• Step3- DM to FILE inward –in this after preparing the disbursement memo
(DM) the file is sent to the branch office for QDP quick disbursement memo.
• Step4- QDP to file outward- here after quick disbursement the file is sent to
main branch of pune.
TITLE
A potential cash machine
ABSTRACT
The article focuses on the emergence and growth of the Bajaj Finance , a new
company in financial services industry in India, under the leadership of Sanjiv
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Bajaj, an engineer. It informs that the company is diversified, well capitalized
and soundly managed as it owes its success to its growth in retail industries. It
also informs that the focus of the company is on the customers of retail
industries as it has trained its agents to sell wider range of insurance products.
TITLE
Bajaj Finance sacks some senior officials who were cutting deals to mask
loan defaults
ABSTRACT
The article reports that the Indian financing company Bajaj Finance Ltd. has
fired some of its senior executives who were cutting deals to cover loan
defaults. It states that two senior officials of the group company Bajaj Finance
Ltd (BFL) were fired, while three other employees left the company. It
mentions that the irregular transactions of the officials which aimed at showing
the borrowers' accounts had bounced.
TITLE
EMI Finance App For Pre-Approved Loans
ABSTRACT
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The article offers brief information on the Bajaj Finance Experia equated
monthly installment (EMI) finance app.
TITLE
Bajaj Finance Launches India's First Consumer Durable Finance App
With Instant Loan Approvals
SOURCE Trak.in;10/30/2015
ABSTRACT
The article reports on the launch of India's first easy monthly installment (EMI)
finance app from consumer durable finance company Bajaj Finance . It says
that the consumers will find the app useful for buying items, including
smartphones, furniture, and televisions, on EMIs. Comments from Bajaj
Finance Ltd. chief executive officer (CEO) Rajeev Jain are provided.
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OBJECTIVES
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RESEARCH METHODOLOGY
Method of research
• Observation method-. In this the process of time to cash and how the sales
executive and the sales manager work was observed. Whether they were
working and preparing the file on time allotted or given to them. The
process was followed or not one after another.
Type of research-
Primary data is that which is collected by sociologists themselves during their own
research using research tools such as experiments, survey questionnaires, interviews
and observation.
Primary data can take a quantitative or statistical form, e.g. charts, graphs, diagrams
and tables. It is essential to interpret and evaluate this type of data with care. In
particular, look at how the data is organized in terms of scale. Is it organized into
35
percentages, hundreds, thousands etc. Is it a snapshot of a particular year or is it
focusing on trends across a number of years?
Primary data can also be qualitative, e.g. extracts from the conversations of those
being studied. Some researchers present their arguments virtually entirely in the words
of their subject matter. Consequently the data speaks for itself and readers are
encouraged to make their own judgements.
Primary data is the data collected by the researcher himself. I have used the following
sources of data in this project work.
• In my research the primary data collections was mainly done through the
questionnaires to sales executive, I meet the respondents personally &
requested to answer my questions for the requirement of my study.
Secondary data
Secondary data is data collected by someone other than the user. Common sources of
secondary data for social science include censuses, organizational records and data
collected through qualitative methodologies or qualitative research.
Primary data, by contrast, are collected by the investigator conducting the research.
Secondary data analysis saves time that would otherwise be spent collecting data and,
particularly in the case of quantitative data, provides larger and higher-quality
databases that would be unfeasible for any individual researcher to collect on their
own. In addition, analysts of social and economic change consider secondary data
essential, since it is impossible to conduct a new survey that can adequately capture
past change and/or developments.
• Previous research
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Data Collection tools –
The data was collected through questionnaire and data given by the branch office.
• Sampling Unit-- The sampling unit were all respondent where the sales
executive of Bajaj finance lending.
Dealers covered
• TARANG ELECTRONICS
• DEFENCE ELECTRONICS
Sample unit- The sampling unit were all respondent where the sales executive
of Bajaj finance lending.
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ACTION PLAN
• Selecting the counter with lowest T2C. As data given by office of previous
record.
• Visiting those stores and interviewing them. Check their way or method of
processing the file.
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Loan Process
How to participate?
The loan process is simple in Bajaj finance the few steps are to participative by
both customer and Executive.
• First step :The Bajaj executive asks that the customer has any previous loans
in the Bajaj finance or in else any financial companies or the customer is credit
card user.
• Second step: The response from the customer with respective to previous loans
is gained by the executive.
• Third step: The executive asks about the necessary documents require in the
loan process. Then the executive explains about their schemes with respective
to the products purchasing by the customer.
• Fourth step: The loan process takes place by the preparation of delivery order
by the Bajaj executive to the customer then the customer receives the product
the loan process is finishes.
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Required documents
o Photo
o Id Proof
o Residence proof
o Salary Slip
• If you are a salaried person your age should be between 23 years to 60 years.
• If you are Self Employed your age should be between 23 years to 65 years.
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EMI card
Bajaj Fiserv Lending EMI card is a pre-loaded card with a pre-approved * Consumer
Durable & Lifestyle Product Loan. We can use this card to buy our favorite consumer
durable (or lifestyle products) at * by simply swiping your card at our partner retail
outlet.
The Bajaj finance providing good opportunity to customers buy offering EMI
card to the customers their benefiting they Are getting very good services and it
is very useful to use and it also avoid the ford cases.
With this card we can come to know that the customer is existing customer for
more than three month.
For their next purpose of buying products they do not need to bring all the
documents which was given before
Now simply Swipe, Sign and Buy any consumer durable or life style product of
your choice with your EMI (Existing Member Identification Card), only from
Bajaj Finance Lending. No need to gather another set of documents or go
through the process of applying for a loan.
The pre-approved loan amount on our EMI card depends on the loan amount
assigned to BFL at the time of we are taking a Consumer Durable or Lifestyle
product loan. This loan amount varies from Rs. 30,000 to Rs. 1,25,000/-
We can use the EMI card at any of our partner retail outlets across 65 cities in
India.
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Features and Benefits
The Bajaj finance EMI card is the innovation to the bring new technology to
consumer durable loansIt is very easy to communicate with customer
Instant approval: Simply Swipe, Sign and Buy with our EMI card. The moment
we swipe our card, we can get instant approval, subject to the amount pre-
approved for you.
Minimum documentation: For using your EMI card, we don't want to give any
documents. Our EMI card carries all the necessary information required.
Online Account Access: Get all information about our loan like repayment
track, interest certificate, payment schedule etc through your digital customer
portal. Just log in with our loan account number and access whatever
information you want about our loan.
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How to Apply EMI card
We can apply for our EMI card at the time of the purchase (or through your Customer
Portal login on Bajaj finance website, if we are an existing customer of consumer
durable loan or lifestyle finance). Our EMI card will come after the completion of
three EMIs.
Buying your consumer durable / life style product: We can sign up for our EMI card
when we buy your consumer durable through any of your retail partners. Our EMI
card will be sent to you after 4 months of loan repayment, subject to timely
repayments of our loan installments.
Online through Digital Customer Portal: we can apply online anytime through your
customer portal. Make an online payment of Rs.249 and our EMI card will come with
in 3 month
Open ECS mandate duly signed (Open ECS is same as other ECS with an extended
period so that we don’t have to give fresh ECS for your purchases in future.)
KYC formalities (valid photo id proof and address proof) Fees and Charges All the
customers have to pay is a onetime charge of Rs.249 (to enjoy lifetime membership of
EMI card).
Note: some customers are existing and new for Bajaj but they don’t have the EMI
card because EMI limit not there. The EMI limit is there for new and existing they are
Eligible for the EMI card.
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DATA ANALYSIS RESULTS AND INTERPRETAION
1. Knowledge about T2C. In different stores of dealers?
Table no.
Sales Executives have knowledge about T2C, but very few sales executives
those who were freshers they do not have knowledge about T2C.
yes
no
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2. What is the reason of increasing T2C days?
30
25
20
15
yes
10 no
0
File Pendancy Stock Unavailability Seasonal Pressure
Through the above data collected the result which came out was that the major
reason for increase in T2C was due to seasonal pressure.
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3. Do you have any problem regarding manpower?
yes
no
Above graph shows that in many stores have problem regarding manpower.
Many of the counters faced manpower problem during festive season and
during summer season.
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4. Does everyone in your team know about T2C?
yes
no
Above graph shows that in few stores the sales executive didn’t knew about the
process of T2C. They were fresher’s and didn’t knew much about the process.
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Conclusion
The entire two months of the internship was a learning experience. A lot of ups and
downs came in the path of project completion but the end results were very promising.
Company seems to be doing quite well and its customer’s base seems satisfied. It has
a lot of potential in this sector only if it is able to tap the untapped market and do more
market penetration.
This can be brought about by promoting its products and services and making people
more aware of the benefits of. Also it can have some flexibility in its procedures so
that the consumers feel more at home with the company. The company and the
process of completing the file can be easier if the sales executive and the managers
cooperate each other in their work. The managers must know the problem of their
sales executive and the problems arising the stores of Bajaj finance . I came to know
about the work culture in Bajaj finance through this project. There were too many
learning like how manage your employees and manage them and help them is
working.
The most important thing is most of FOS response about T2C days reason is these are
seasonal pressure, document pending ,unavailability of stock ,invoice generation late
etc. There were many reasons which are affecting T2C strictly.
According to collected data and information Total login march to October month is
1,10,485 but according to month of August, September and October total
disbursement 71731 except month October still T2C increasing because of seasonal
pressure and files pendancy but in the graph we can see that most of files
disbursement have done with spilled out of last month in April also somewhere its
maintaining T2C also.
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According to this figure total sample size is 30 in which visited store 12 of DEFENCE
Electronics, 7 of RELIANCE DIGITAL and 7 of TARANG ELECTRONICS from all
the stores I got positive feedback but a few responses were unsatisfied.
That different stores have difference in period of time taken by them to prepare the
file. The least no of time taken by the reliance store and small stores .RELIANCE
store takes the minimum no days to prepare the files because of its technology.
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Limitation
Time provided to complete the project was only 6 weeks
Sales executive are randomly chosen and sample size is less for
survey.
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Recommendation
Most of the problems were regarding documentation and serial no issue. So
according to me I would like to suggest that FOS should check and ask all the
documents before approving the customer or giving them finance.
For serial no validation issue the dealer has to take initiative to provide the
correct serial number. And only the serial no of the product which has been
delivered.
As many of the FOS are new. They need to be trained more. According to me
there must be some meeting and problem solving sessions for all FOS of
different counter once in a week or month. And should be given to ask their
questions and discuss their method or style of selling the product to each other.
The FOS should always need to be motivated. Some small reward should be
given them to keep motivating them so that they work on time for rewards.
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Questionnaire
1. Name of the FOS?
4. No of FOS?
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12. Do you have problem regarding manpower?
13. Does everyone in your team know all the process of T2C?
14. What are the problems faced by you for delay or increase in T2C?
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Bibliography
Book C.R.KOTHARI Research methodology, new age international publishers.
Srivastava T.N., (2011), Business research methodology, Tata McGraw - Hill
Education private limited.
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