Karina y Natalia
Book a hotel room
Customer: good afternoom , I would like to book a room for this weeltend
the hotel Califonia Montevideo in the name of Andrea Gonzáles
Resepcionista: good afternoom Andrea, itow many People would the
room be for?
Customer: It would be for two adults and one ahild
Recepcionista: on what date you wish to arrive and deport?
Customer: we arrved on Friday 12 in the afternoom and left on suday 14
in the morning
Resepcionista: how about the room with a double bed or two single
beds?
Customer: I prefer a double bed
Resepcionista: Perfect , would you like a room with a street or a quieter
room?
Customer: If possible, a quiet room away from the street
Resepcionista: perfect you reservation was made, the bill for the
services is paid when you leave the roo. Have a hice day MRS Andrea
Costomer: thank you also
Order in a restaurant
Customer: hello good afternoon, I would like to order a take away order
Waiter: hello good afternoon, what would you like to order?
Customer: I would like a chicken sandwich but can it be without
mayonnaise?
Waiter :Sure, would you like to add something else like cheese or
avocado ¿
Customer: Yes add cheddar cheese, what drinks do you have?
Waiter: We have sparkling and still water, sugar free soft drinks and
sodas.
Customer: I will bring an orange juice
Waiter: Perfect, that’s all you want to order, how will you pay?
Customer: Yes just that, I will pay cash
Waiter: Perfect, the order will be out in 20 minutes
Customer: Thank you very much.
Solve a problem
Maria: Hi Sofia I need to talk to you I’m going through a problem.
Sofia: hi Maria, how can I help you?
Maria: It’s about my job. It’s about the project I have to deliver, it’s very
close and I don’t know if I can deliver it on time, I don’t know what to do.
Sofia: And why don’t you talk to your boss about the time you need to
finish it?
Maria: No because my boss will think I can’t handle my work.
Sofia: I don’t think your boss is going to say anything, try and see what
he says.
Maria: I will try, thanks for your advice
Sofia: You’re welcome, you know I’ll always be there to give you advice.
Are you going to work?
Maria: Yes, I’m about to leave, see you later Sofía.
Sofia: Have a good time Maria
Airport ( buy a plance ticket )
Customer: hello good afternoon, I would like to buy a plane ticket.
Agent: hello good afternoon, where would you like to travel to?
Customer: I want to travel to Barcelona, which airline has a direct flight?
Agent: There are several options such as Iberia and Vueling, do you want
any of these?
Customer: I would like to travel with Iberia airline, what are the payment
options?
Agent: You can pay by credit card, debit card or bank transfer. Which one
do you want to pay with?
Customer: Perfect I will pay with credit card and I want a first class
ticket.
Agent: Well take your ticket and have a good trip.
Customer: Thank you very much
