Hotel Services

1. What facilities would you like to find at the hotel? 2. Ordering dinner:
– a room with a balcony – a disco Room service: Hello. Room service.
– a room with a view – tour guides C: Hello, I'm calling from room 1 0 0 9 . I
– a sports center – fax machine would like to order dinner.
– a swimming pool – a children’s playground RS: What would you like to order?
– a tennis court – a babysitting service C: I'd like the roast chicken with mashed
– a dry cleaning service – photocopiers potatoes and green salad.
– a laundry – secretarial service RS: Would you like anything to drink with
– hairdresser’s – cars hire dinner?
– a bar – mobile phone hire C: Ah, yes a large glass of tea with lemon.
– a fast food snack – cartoon film shows RS: Any dessert?
– a good restaurant – satellite TV C: Vanilla ice cream, please.
– a computer hall – horse-riding RS: Thank you. We'll bring it up in about
thirty minutes.

3. Ordering flowers: 4. Tap problem:

RS: Hello. Room service.
C: Hello, this is room 879. I need a bunch of
beautiful flowers for the birthday party.
RS: What kind of flowers would you like to
order?
C: Three pink roses and four red roses. It
must be a very beautiful bunch.
RS: OK, three pink roses and three red
roses.
C: No, three pink roses and four red roses,
please.
RS: Sorry, four red roses. What time would
you like to get the flowers?
C: At 5.30, please.
RS: At 5.30. Thank you, madam.
RS: Front desk. Jason’s speaking.
C: This is room 907. I need somebody
immediately! Water is pouring in the bathroom and
it doesn’t stop! There is much water on the floor!
There is something wrong with the tap, I think. I
can’t turn it off.
RS: OK, madam. I’m sending an engineer and a
plumber.
C: That’s nice, but I don’t want to stay in this
room. I’d like you to change it. Are there any
vacant rooms in your hotel?
RS: Yes, of course. You may occupy room 903 on
your floor.
C: It will be great! Thanks a lot!
RS: You’re welcome.

5. Light problem: 6. Ordering a taxi:

RS: Room service. Alan’s speaking.
C: I’m speaking from room 902. There is no
light in the bathroom, and I don’t see
anything there.
RS: OK, madam, I’ll register your call. The
engineer will come in two hours.
C: Oh, no. I can’t wait so long. I need my
bathroom right now. I have an important
meeting today. I insist on repairing it now!
RS: OK, madam, don’t worry, I’m sending
Jason right now. He’ll be in ten minutes and
check everything.
C: Thank you!
RS: I’ll call to check the result.
C: That will be nice!
RS: Front desk. Albert’s speaking.
C: This is room 654. I want to check out.
RS: No problem, madam. You know, the cashier’s
desk is to the left of the reception. You can
check your bill at the reception.
C: Thank you. I need a taxi to get to the airport
and catch my plane.
RS: What time do you want a taxi?
C: My flight is at 3 o’clock, so I need a taxi at
half past one.
RS: OK, at half past two.
C: Oh no, it’s too late. At half past one, please.
RS: I’m sorry madam, at half past one. Taxi will
be waiting for you.
C: Thank you.