Professional Documents
Culture Documents
A grumpy call
Receptionist – Good morning, thank you for calling Tea Tree Hotel.
My name is Mariangel.
I would like to make a reservation in this hotel. By any chance, do you have next weekend
available?
C – That´s awesome!
C- WHAT!!!!! How is that possible?? Are you sure? I´ll pay for that night.
C- Policy MY SHOES!!! How come? I´ll pay your salary. Go and make that reservation
NOW!
C- You can´t tell me how to talk or what to say. I just can´t understand your inefficency.
R- I do understand, but I can help you unless you wish to stay more than one night.
C- You and that horrible half star hotel can fall apart.
R- Sir, excuse me but I´m going to end this call. We are not on thre same page and this is
C- I just hate you all and I hope your hotel goes bankrupt and you get SO fired.
R- Thanks for the good wishes Sir, I wish you the same 😊