COMMON COMPETENCIES
Sector : USE HAND TOOLS
Qualification Title: COMPUTER SYSTEMS SERVICING NC II
Unit Code: ELC724201
Unit DESCRIPTOR: This unit covers the knowledge, skills and attitudes on the
safe use, handling and maintenance of tools
College for Research and Technology
COMPUTER July 2024 Document No. CSS01
SYSTEMS
SERVICING NC Issued by: Page 1 of 211
II CRT Technical Group
Revision # 03
Using Hand Tools
Welcome to the Module “Using Hand Tools”. This module contains training materials and activities
This module contains
training materials and activities for you to complete. The unit of competency “Use Hand Tools” contains
the knowledge, skills and attitudes required for a Computer Hardware Servicing required to obtain the
National Certificate (NC) level II.
You are required to go through a series of learning activities in order to complete each of the learning
outcomes of the module. In each learning outcome there are Information Sheets, Job Sheets, Assignment
Sheets, And Activity Sheets. Follow these activities on your own and answer the Self-Check at the end
of each learning activity.
If you have questions, don’t hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You may already have some basic knowledge and skills covered in this module because you
have been working for some time; or already completed training in this area.
If you can demonstrate to your trainer in a particular skill, talk to him/her about having them
formally recognized so you don’t have to do the same training again. If you have a qualification or
Certificate of Competency from previous trainings, show it to him/her. If the skills you acquired are
consistent with and relevant to this module, they become part of the evidence you can present for RPL.
If you are not sure about your competence skills, discuss this with your trainer. After completing this
module ask your trainer to assess your competence. Result of your assessment will be recorded in your
competency profile.
All the learning activities are designed for you to complete at your own pace. Inside this module
you will find the activities for you to complete and followed by relevant information sheets for each
learning outcome. Each learning outcome may have more than one learning activity. This module is
prepared to help you achieve the required competency, in receiving and relaying information. This will
be the source of information that will enable you to acquire the knowledge and skills in “using hand
tools” independently at your own pace or with minimum supervision or help from your trainer.
ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
1. Plan and prepare for tasks to 1.1. Tasks to be undertaken are properly identified
be undertaken 1.2. Appropriate hand tools are identified and
selected according to the task requirements
2. Prepare hand tools 2.1. Appropriate hand tools are checked for proper
operation and safety
2.2. Unsafe or faulty tools are identified and marked
for repair according to standard company
procedure
3. Use appropriate hand tools 3.1. Tools are used according to tasks undertaken
and test equipment 3.2. All safety procedures in using tools are
observed at all times and appropriate personal
protective equipment (PPE) are used
3.3. Malfunctions, unplanned or unusual events are
reported to the supervisor
4. Maintain hand tools 4.1. Tools are not dropped to avoid damage
4.2. Routine maintenance of tools undertaken
according to standard operational procedures,
principles and techniques
4.3. Tools are stored safely in appropriate locations
in accordance with manufacturer’s
specifications or standard operating procedures
RANGE OF VARIABLES
VARIABLE RANGE
1. Hand tools 1.1. Hand tools for adjusting, dismantling, assembling,
finishing, cutting. Tool set includes the following
but not limited to: screw drivers, pliers, punches,
wrenches, files
2. Personal Protective 2.1. Gloves
Equipment (PPE)
2.2. Protective eyewear
2.3. Apron/overall
3. Maintenance 3.1. Cleaning
3.2. Lubricating
3.3. Tightening
3.4. Simple tool repairs
3.5. Hand sharpening
3.6. Adjustment using correct procedures
EVIDENCE GUIDE
1. Critical aspect of Assessment must show that the candidate:
competency
1.1. Demonstrated safe working practices at all times
1.2. Communicated information about processes,
events or tasks being undertaken to ensure a
safe and efficient working environment
1.3. Planned tasks in all situations and reviewed task
requirements as appropriate
1.4. Performed all tasks to specification
1.5. Maintained and stored tools in appropriate
location
2. Underpinning knowledge 2.1. Safety
2.1.1. Safety requirements in handling tools
2.2. Tools :
2.2.1. Function, Operation, Common faults
2.3. Processes, Operations, Systems
2.3.1. Maintenance of tools
2.3.2. Storage of Tools
3. Underpinning skills 3.1. Reading skills required to interpret work
instruction and numerical skills
3.2. Communication skills
3.3. Problem solving in emergency situation
4. Method of assessment Competency in this unit must be assessed through:
4.1. Observation
4.2. Oral questioning
5. Resource Implication 5.1. Tools may include the following but not limited to:
5.1.1. screw drivers
5.1.2. pliers
5.1.3. punches
5.1.4. wrenches, files
6. Context of Assessment Assessment may be conducted in the workplace or in a
simulated environment
NOMINAL DURATION : 9 hours
QUALIFICATION LEVEL : NC II
SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be
able to:
LO1. Plan and prepare for tasks to be undertaken
LO2. Prepare hand tools
LO3. Use appropriate hand tools and test equipment
LO4. Maintain hand tools
CBC Computer Hardware Servicing NC II - 43 -
LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN
ASSESSMENT CRITERIA:
1. Tasks to be undertaken properly identified.
2. Appropriate hand tools identify
3. Hand tools selected according to the task requirements
CONTENTS:
Identifying appropriate hand tools
Identifying tasks
Selecting appropriate hand tools
CONDITIONS:
The students/trainees must be provided with the following:
Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers,
pliers, punches
Wrenches
files
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO2. PREPARE HAND TOOLS
ASSESSMENT CRITERIA:
1. Appropriate hand tools checked for proper operation and safety
2. Unsafe or faulty tools identified
3. Marked all tools for repair according to standard company procedures
CONTENTS:
Operation of hand tools
Function of hand tools
Common faults of hand tools
Safety requirements of hand tools
Preparing tools
CONDITIONS:
The students/trainees must be provided with the following:
Hand tools for adjusting, dismantling, assembling, finishing, cutting,
Tool set ( screwdrivers, pliers, punches, wrenches, files)
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT
ASSESSMENT CRITERIA:
1. Tools used according to tasks undertaken
2. All safety procedures in using tools observed at all times
3. Malfunctions, unplanned or unusual events reported to the supervisor
CONTENTS:
Function of tools
Safety requirements of tools
Proper used of tools
Creating report for malfunctions, unplanned or unusual events
CONDITIONS:
The students/trainees must be provided with the following:
Cleaning
Lubricating
Tightening
Simple tool repairs
Hand sharpening
Adjustment using correct procedures
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
LO4. MAINTAIN HAND TOOLS
ASSESSMENT CRITERIA:
1. Tools used according to tasks undertaken
2. Routine maintenance of tools undertaken according to standard operational
procedures, principles and techniques
3. Tools stored safely in appropriate locations in accordance with manufacturers
specifications or standard operating procedures
CONTENTS:
Maintenance of tools
Storage of tools
Standard operational procedures, principles and techniques in maintaining a tools
CONDITIONS:
The students/trainees must be provided with the following:
Cleaning
Lubricating
Tightening
METHODOLOGIES:
Lecture-demonstration
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Hands-on
Direct observation
Practical demonstration
In Computer Systems Servicing NC II, a variety of hand tools are used to repair, maintain, and service
computer systems and related hardware. Here’s a list of some common hand tools you might encounter in
this field:
1. Screwdrivers
Flat-head and Phillips screwdrivers: Used for opening computer cases and disassembling components.
2. Pliers
Needle nose pliers: For gripping small parts or wires, especially in tight spaces.
Cutting pliers: Used for cutting wires or cables.
3. Tweezers
Used for picking up small components like screws, jumpers, or memory modules.
4. Spudger
A plastic tool used to open cases or disconnect delicate cables without damaging the components.
5. Wrenches
Adjustable wrench: Used for tightening or loosening nuts and bolts in computer hardware.
6. Anti-static Wrist Strap
A safety tool that prevents electrostatic discharge (ESD) from damaging sensitive computer components.
7. Cable Strippers
Used for removing insulation from cables to expose wires for connections.
8. Soldering Iron
Used for soldering wires or fixing broken connections on motherboards or other components.
9. Multimeter
Although not technically a hand tool, a multimeter is essential for measuring electrical voltage, current, and
resistance in computer components to troubleshoot and test circuits.
10. Hex Wrenches (Allen Keys)
Used for screws that have hexagonal heads, often found in mounting hardware and some components.
11. Cleaning Brushes
Used for dusting off or cleaning components like fans, heat sinks, and motherboards.
12. Clamps and Holders
Used for securing cables or components while you work on them.
