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The document outlines the order tracking and updates process for customers in Bangladesh. Once a shipment is confirmed, a tracking number is generated and linked to local courier services, with regular status updates provided to customers via SMS or email. After delivery, customers confirm receipt through an OTP or signature, followed by a feedback request regarding their delivery experience.

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30 views2 pages

Document

The document outlines the order tracking and updates process for customers in Bangladesh. Once a shipment is confirmed, a tracking number is generated and linked to local courier services, with regular status updates provided to customers via SMS or email. After delivery, customers confirm receipt through an OTP or signature, followed by a feedback request regarding their delivery experience.

Uploaded by

rab4736
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Section 3.

6: Order Tracking and Updates (For Bangladesh)

Objective:

To allow customers to track their orders in real time within Bangladesh.

Workflow:

Once the shipment is confirmed, the system automatically generates a


tracking number. This number is linked to the local courier service, such as
Sundarban Courier, Pathao, Paperfly, or RedX. The customer receives an SMS
or email with a message like:

Your order #123 has been shipped! Track it here: [tracking link].

During Delivery:

The tracking status is updated regularly (every 30 minutes or based on


courier systems).

Common status updates include: "In Transit," "Out for Delivery," and "Near
Your Location."

Customers can check their status using a tracking page such as


track.yourbrand.com or through the courier’s website.

An estimated delivery time is also provided, e.g., "Arriving by 3:00 PM."


Post Delivery:

The courier collects an OTP or digital signature as delivery confirmation.

A confirmation message is sent to the customer:

"Delivered. Please confirm with OTP or signature."

A feedback message follows:

"How was your delivery experience? Please rate from 1 to 5 stars."

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