PHONE RESERVATION (WITH PLACEMENT OF ORDERS)
Good Day! Thank you for calling Villa Grande Restaurant. This is Princess speaking, How may I
help you?
( I would like to make a reservation)
Okay Ma'am, but before that may I know your full Name and contact number please?
(My name is Teresita Marquez)
Alright, a table for how many Ma'am?
(A table for two person)
Okay Ma'am, may I know when and what time would you like to make the reservation?
( A lunch reservation, June 27, 2025 at 11:30 am)
Okay Ma'am, Are you celebrating a particular occasion?
(No, it's just a simple lunch)
May I ask your preferred location? Is it a smoking or non-smoking area? In the smoking area we
have the view of a greenery forest, Where you can also enjoy the beautiful ambiance of Mt. Isarog
While, in the non-smoking area you can also enjoy great music and relaxing atmosphere with the
live band.
( we would love to enjoy the view of greenery forest, so I chose smoking area)
Okay, Excuse me, just one moment Ms. Marquez. I will check the availability for that time and table
preferences.
Thank you for waiting and I would like to tell you that we have an available table at your preferred
time on June 27,2025 at 11:30am.
(Okay)
Would you like to place your order now, or would you prefer to do that when you arrive?
( I'll place our order now, I'd like the five courses meal)
*Discuss the menu
Okay Ma'am now, please tell me what you like to order?
(for Appetizer I'll have two order each of shrimp cucumber canapes, for salad I'll have wild mango
salad, for Rice Based main course I'll have Kare Kare prime beef)
Okay Ma'am so far, your order is two orders of shrimp cucumber canapes, wild mango salad, and
for rice based main course is Kare Kare prime beef. Is there anything else? How about drinks?
(For non-alcoholic drinks I'll have two orders of classic lemonade)
Okay Ma’am, how about desserts? Would you like to try our best-selling Red Velvet Cake? It pairs
perfectly with coffee.
(Okay, I think that would be perfect. I'll have Red Velvet cake with Kapeng Barako hot brew)
Do you have any other special requests for your order, like dietary restrictions or allergies?
(No, that's all)
Okay. is there anything else that can help you regarding your reservation or your order?
(No, that's all thank you)
Okay Ma'am, before you hang up the phone, May I just repeat the reservation details?
(Okay sure)
A lunch reservation table for two persons in a smoking area, on June 27,2025 at 11:30am. You
ordered two orders each of shrimp cucumber canapes, wild mango salad, Kare Kare prime beef,
classic lemonade, two slices of red velvet cake with kapeng barako hot brew. Your total bill is
₱2,014.
Would you like to pay now with debit, or in cash upon arrival?
Okay Maam
(Process Debit Card)
Great, your reservation and payment are now settled. We’ll see you on June 27,2025 at 11:30 AM.
Thank you for choosing Villa Grande Restaurant. Have a great Day!
