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  • Anev Mingguan

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    The document reports call center statistics for the 110 Police Rescue of Musi Rawas, South Sumatra for the 4th week of November 2017. It shows the number of calls answered (ACD) and unanswered (ABAN) each day, the number input into the website, whether they were pranks or not, and the total blacklisted numbers for the week. Overall, 348 calls were answered (73%) and 129 went unanswered (46%). 149 calls were input to the website and 214 were not. 148 calls were determined not to be pranks (99%) and 1 was a prank (3%).

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    ANEV MINGGUAN

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    The document reports call center statistics for the 110 Police Rescue of Musi Rawas, South Sumatra for the 4th week of November 2017. It shows the number of calls answered (ACD) and unanswered (ABAN) each day, the number input into the website, whether they were pranks or not, and the total blacklisted numbers for the week. Overall, 348 calls were answered (73%) and 129 went unanswered (46%). 149 calls were input to the website and 214 were not. 148 calls were determined not to be pranks (99%) and 1 was a prank (3%).

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    92 views1 page

    Anev Mingguan

    Uploaded by

    devi
    The document reports call center statistics for the 110 Police Rescue of Musi Rawas, South Sumatra for the 4th week of November 2017. It shows the number of calls answered (ACD) and unanswered (ABAN) each day, the number input into the website, whether they were pranks or not, and the total blacklisted numbers for the week. Overall, 348 calls were answered (73%) and 129 went unanswered (46%). 149 calls were input to the website and 214 were not. 148 calls were determined not to be pranks (99%) and 1 was a prank (3%).

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    © All Rights Reserved
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    of 1

    LAPORAN PELAKSANAAN KEGIATAN MINGGU ke EMPAT BULAN NOVEMBER 2017

    CALL CENTER 110 POLRES MUSI RAWAS SUMATERA SELATAN

    ACD CALLS (DIANGKAT)ABAN CALLS (TIDAK DIANGKAT INPUT KE WEBSITE TIDAK INPUT KE WEBSITE PRANK NON PRANK
    NO TANGGAL BLACKLIST NUMBER PER MINGGU INI
    JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE
    1 11/20/2017 20 54% 17 46% 16 46% 19 54% 16 100% 0 0%
    2 11/21/2017 57 70% 24 30% 20 35% 37 65% 20 100% 0 0%
    3 11/22/2017 45 88% 6 12% 24 53% 21 47% 24 100% 0 0%
    4 11/23/2017 38 64% 21 36% 8 21% 30 79% 8 100.0% 0 0% 3843
    5 11/24/2017 52 74% 18 26% 23 44% 29 56% 23 100% 0 0%
    6 11/25/2017 24 71% 10 29% 23 96% 1 4% 23 100% 0 0%
    7 11/26/2017 112 77% 33 23% 35 31% 77 69% 34 97% 1 3%
    TOTAL M4 348 73% 129 46% 149 214 59% 148 99% 1 0%

    120

    100
    ACD CALLS (DIANGKAT) JUMLAH
    PERSENTASE
    80
    ABAN CALLS (TIDAK DIANGKAT JUMLAH
    PERSENTASE
    60 INPUT KE WEBSITE JUMLAH
    PERSENTASE
    40 TIDAK INPUT KE WEBSITE JUMLAH
    PERSENTASE
    PRANK JUMLAH
    20
    PERSENTASE
    NON PRANK JUMLAH
    0 PERSENTASE
    11/20/2017 11/21/2017 11/22/2017 11/23/2017 11/24/2017 11/25/2017 11/26/2017

    PERBANDINGAN MINGGU 1,2, 3 & 4 BULAN NOVEMBER 2017


    CALL CENTER 110 POLRES MUSI RAWAS SUMATERA SELATAN

    ACD CALLS (DIANGKAT)ABAN CALLS (TIDAK DIANGKAT INPUT KE WEBSITE TIDAK INPUT KE WEBSITE PRANK NON PRANK
    NO TANGGAL BLACKLIST NUMBER PER MINGGU INI
    JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE JUMLAH PERSENTASE
    1 MINGGU 1 0 0% 0 0% 0 0% 0 0% 0 0% 0 0% 0
    2 MINGGU 2 20 50% 20 50% 6 100% 0 0% 5 83% 1 17% 3453
    3 MINGGU 3 323 74% 114 26% 158 45% 190 55% 153 97% 5 3% 3843
    4 MINGGU 4 20 50% 20 50% 20 100% 0 0% 25 125% 5 -25% 3844

    400
    300
    200
    100
    0 MINGGU
    JUMLAH

    JUMLAH

    JUMLAH

    JUMLAH
    JUMLAH

    PERSENTASE

    JUMLAH
    PERSENTASE

    PERSENTASE

    PERSENTASE

    PERSENTASE

    PERSENTASE

    -100 4
    MINGGU
    3

    ACD CALLS (DIANGKAT)


    ABAN CALLS (TIDAK DIANGKAT
    INPUT KE WEBSITE
    TIDAK INPUT KE WEBSITE PRANK NON PRANK

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