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  • COP 4.1 Customer-Oriented Process Model for Sales, Engineering, Production & Service

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    Virginia Grando
    469 views1 page
    Procedure

    Original Title

    Customer Oriented Process

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    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    469 views1 page

    COP 4.1 Customer-Oriented Process Model for Sales, Engineering, Production & Service

    Uploaded by

    Virginia Grando
    Procedure

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    COP 4.

    1 Customer-Oriented Process (COP) Model


    Sales Manager . Engineering Manager . Contracting Officer . Production Manager .

    Reviewed by: ISO Management Representative Approved by: Chief Executive Officer Signature/Date: Signature/Date:

    Rev: 3/1/06 .

    Quality Manager

    Shipping Manager

    Servicing Manager

    Market Analysis and Sales

    Bid / Quote Submission

    Order / Release Processing

    Product and/or Manufacturing Process Design

    Yes

    New / Changed Product or Mfg Process?

    No

    Post Delivery Servicing?

    Yes

    No

    Production

    Inspection and Test

    Delivery

    Warranty Work or Post Delivery Servicing

    Customer Feedback and Complaint Processing

    Invoicing and Payment Processing

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