SAFETY & SECURITY

OBJECTIVE

Accidents are not only unpleasant but can have a serious effect of the hotel. Reduce accidents through the adoption of simple, preventive measures and safety rules. To teach trainees what to do in cases of emergency.
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OBJECTIVE
To help staff understand that the hotel kitchen is potentially the most hazardous area in the hotel and requires special attention.

Outline
The General Safety & Security Knowledge Safety & Security in Kitchen Safety & Security in Restaurant Safety & Security in Front Desk Safety & Security in Health Club Safety & Security in Housekeeping
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HAZARDS

Report at once anything you see which is likely to cause an accident. Observe all warning and danger signs, whether they are posted up, on drawings or specifications or marked on machines and equipment.

Moving About
Be Cautious At All Times!
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Walk dont run. Short cuts are dangerous, go the safe way. Watch out for spilt liquids etc. Do not go under suspended loads. Only use safe, properly constructed, accessible equipment. Know your escape route in case of fire.
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HANDLING MACHINERY
Use your common sense when dealing with machinery. Never start up until you have made sure that dangerous moving parts are guarded and that you have been properly trained in its use and how to stop it.

HANDLING MACHINERY
Do not clean moving machinery unless you are officially authorized and are aware of the dangers. Beware of loose clothing, neck ties, sleeves, etc. Report any faults, either mechanical or electrical to your Supervisor.

LIFTING & HANDLING LOADS

It is not WHAT is handled that causes accidents. It is HOW it is handled. Think, and size the job up. Lift in the proper manner straight back and make your leg muscles work. If the job is too heavy, get help, or use lifting tackle. Be sure you can see over your load.

LIFTING & HANDLING LOADS

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Wear protective gloves when handling items which can harm your hands. When using lifting tackle be sure it is the right type and check to see that the load is within its safe working limits.

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ELECTRICITY
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Dont tamper with electrical equipment or fittings or power tools call the electrician. Report defective equipment and be sure that other persons are not able to use it. Avoid trailing leads do not use frayed wires. Pull out plugs when not in use.
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ELECTRICITY

Only handle electrical equipment if your hands are dry. If in doubt about safety, switch off.

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Safety In The Kitchen

Knives
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Keep knives sharp, since dull knives slip easier than sharp ones. Keep knife handles clean and dry. Cut away from your body, and dont hack. Wipe knives by moving your cloth from the blunt edge to the sharp edge.

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GLASSWARE
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Store glasses and cups upside down, never stack them. Dont pick up several glasses in one hand by putting your fingers into the glasses. Never put glassware in a sink.

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MACHINERY :
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Operate machines only if youre trained, and authorized. Follow manufacturers instructions for safe operation and cleaning. Wear a hair net if you have long hair. Turn off the switch and pull out the plug before you clean or adjust equipment. .

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Safety & Security in Restaurant

Hot Drinks Reminding Carrying a tray Handling of Guests lost items Cashiering

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Safety & Security in Restaurant

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Safety & Security in Front Desk

Registering and Identifying Overseas and Domestic Guests Identifying Counterfeit Currency Fraud Handling of Safe Deposit Box for the Guest Using of Emergency Alarm System

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Safety & Security in Concierge

Guests Luggage Pick-up Delivery & Storage. Handling of Guests Faxes, Mails and Parcels. Handling of Valuables, Breakables, Flammables, Perishables and Explosives. Traffic Control

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Safety & Security in Service Center & Business Center

Service Center Handling of Incoming & Outgoing Phone Calls. DND Phone Calls. Disturbance Phone Calls. Guests Room No/Informations Confidentiality & Security. / Business Center Fake Telephone Cards Ticket Booking Service Identifying Counterfeit Currency Fraud
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Safety & Security in Housekeeping

Handling DND Room How will you handle, when the Guest who is not carrying the Room Key Card with himself/herself requires to open a room? Coping with Suspicious People Laundry Safety Handling of Guests lost items Lost & Found)
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Safety & Security in Health Club

Work-out Rooms Safety Sauna Rooms Safety Swimming Pools Safety Spa Safety

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Safety & Security in the Office

Office Keys Management Cash (including petty cash) Electricity Confidential Papers/Files Confidential Telephone Conversations Visitors

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