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Welingkars Distance Learning Division

CHAPTER-20
Managing Travel and Ticket Booking
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Essential Factors to be taken into account
in Ticket Booking

Travel sector, place to place or point to point
Mode of travel, air, train or road
Entitlement of the official whether it is economy or
business class, in case of travel by air
Entitlement of the official, say it is First Class, A.C etc
in case of travel by Rail
Food preferences, vegetarian, or non-vegetarian
Entitlement to frquent traveller concessions etc.
Cont
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Up-date of special travel packages, if any
Comparative knowledge of information of
international timings of different countries at a
reference point of the native country
Booking accuracy of details pertaining to date, time
and class of travel to and fro
Knowledge f country-wise currency and foreign
exchange rates
Awareness of cancellation and postponement
procedures of tickets
Knowledge of flight or train timings or schedules
Cont
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Equipping the administration work station with the
up-to-date flight or train time table
Equipping the administration work station with a
display chart of key telephone etc of different
Airlines
Equipping the administration workstation with fare
charges to important destinations
Knowledge of amenities available at major airport
like Lounges and retiring rooms etc.
Use of a booking form with a detailed format, while
collecting details of booking to enable accuracy
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Factors to be considered while
empanelling a Travel Agent

Recognition by IATA
Approval from railway authority as RTSA
Existence of operations from a prime location, for
easy access
Well-equipped communication system with
telephones, fax etc.
Up-to-date information and knowledge of flight and
train schedules and tariff
Cont
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Well trained customer relationship executives, with
pleasing manners and encouraging attitudes
Exposure to geographical knowledge of domestic and
international travel and tourism
Accreditation and affiliation to popular travel
associations or federation etc.
Ability to render services at short notice for travel
booking requirements
Facility for door delivery of tickets and documents, to
urban/suburban limits
Agency coverage to include State-owned and also Private
Sector Airlines both domestic and international sectors
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Passport

A passport is an official document that
enables a person to travel from one country
to another

It is issued by the government, certifying the
holders identity and citizenship
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Visa

A visa is an endorsement by a mark put on the
passport by the authorities of a particular
country, to show that the bearer may enter,
stay or travel in that country

It means Visitors intended to stay abroad
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Guidelines for carrying foreign currency

Maximum fund allowed in cash : 2,000 US
Dollars
Balance funds to be carried in the form of :
Travellers Cheques
Funds in cash form do not attract any
commission, but the funds in the form of TCs
will be charged 1.5% extra on the value of the
TCs, exchanged
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Pre-requisite documents for making an
application for Visa

Original passport
A set of latest colour photographs of the person,
requiring Visa
Covering letter from Indian Company stating
Applicants name, designation, duration and purpose
of visit
Invitation letter from the sponsor company stating
applicants name . Passport number, designation and
purpose of visit Cont
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Applicants income tax returns for the last
three years
Copies of applicants personal bank pass-book
for the last six months
Copies of applicants international credit card
In the absence of an international card,
Foreign Exchange Endorsement, certifying the
visitor is travelling with sufficient funds
Confirmed return ticket
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Important points to be remembered while
planning a travel abroad

Avail booking in the appropriate class
Plan the required amount of funds well in advance
Take prior permission from the Airlines, in case
carrying a laptop, digital camera etc
Report at the check-in counter at the Airport at least
3 to 5 hours before the flight departure time
Fill-up and comply with the Immigration Form at
the Airport Immigration Counter
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Yellow fever

It is a medical immunization that is required
to be undergone for the passengers travelling
in certain countries
It is administered by medical injection,
prescribed by the Ministry of Health & Family
welfare, Government of India
Once taken it remains valid for ten years from
that date
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