Professional Documents
Culture Documents
Root Cause Analysis
Root Cause Analysis
Cause of a Problem
Determining Root Cause
Increase competitiveness
The 5 Whys
Pareto Analysis (Vital Few, Trivial Many)
Brainstorming
Flow Charts / Process Mapping
Cause and Effect Diagram
Tree Diagram
Benchmarking (after Root Cause is found)
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Pareto Analysis
Vital Few
Supplier Material Rejections May 06 to May 07
180
Count
160
140
120
100
80
60
Trivial Many
40
20
0
60 % Defect
of
Material
Rejections
Count
Percent
Cum %
16213934 20 19 19 15 15 14 14 11 9 7 7 3 3 3 3 2 2 1 5
32 27 7 4 4 4 3 3 3 3 2 2 1 1 1 1 1 1 0 0 0 1
32 5966 70 74 78 80 83 86 89 91 93 94 96 96 97 97 98 98 99 99100
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CAUSES (METHODS)
Four Ms Model
MAN/WOMAN
METHODS
EFFECT
OTHER
MATERIALS
MACHINERY
Determining Root Cause
13
n
ow
D
METHODS
de
i
s
Up
MAN/WOMAN
Cannot Answer Prompt
Question
rd
a
w
k
c
Ba
Inserted CD Wrong
Not Following
Instructions
Brain Fade
OTHER
Power Interruption
Bad CD
CD Missing
Wrong Type CD
MATERIALS
Not Enough
Free Memory
Cannot
Load
Softwar
e on PC
Inadequate System
14
Tree Diagram
Result
Result
Cause/Result
Primary
Causes
Cause/Result
Secondary
Causes
Cause
Tertiary
Causes
15
Tree Diagram
Result
Cause/Result
Cause/Result
Lack of Models/
Benchmarks
Stale/Tired
Approaches
Poor Safety
Performance
Inappropriate
Behaviors
No Outside Input
Research Not
Funded
No Consequences
Infrequent
Inspections
Inadequate
Training
Lack of
Employee
Attention
Cause
No Money for Reference
Materials
No Funds for
Classes
No Performance
Reviews
No Special Subject
Classes
Lack of Regular
Safety Meetings
No Publicity
Lack of Sr.
Management Attention
Determining Root Cause
Bench Marking
Benchmarking: What is it?
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Bench Marking
All process improvement efforts require a sound
methodology and implementation, and benchmarking is
no different. You need to:
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19
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Summary:
1.
2.
3.
4.
5.
Five Whys
Pareto Analysis
Cause and Effect Diagram
Tree Diagram
Brainstorming
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Solving a Problem & Getting Along: Toward the Effective Root Cause
Analysis, Khaimovich,1998.
The Tools of Quality, Part II: Cause and Effect Diagrams, Sarazen, 1990
Root Cause Analysis: A Tool for Total Quality Management, Wilson, Dell &
Anderson, 1993
Determining Root Cause
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