INTERPERSONAL SKILLS

“I will pay more for the ability to deal

with people than for any other ability
under the sun”

“The bottom line is that a lasting,

winning combination requires both
character and charisma.

•Life is an echo
WE GET BACK WHAT WE GIVE

•Life is a boomerang
Benjamin Franklin said, “When you
are good to others, you are best to
yourself.”
 FACTORS THAT PREVENT BUILDING AND MAINTAINING
POSITVE RELATIONSHIPS

1. Selfishness

2. Lack of courtesy

3. Inconsiderate behavior

4. Not meeting commitments.

5. Rude behavior

6. Lack of integrity and honesty

7. Self consciousness

8. Arrogance

9. Conceit (since nature abhors a vacuum, she fills empty

heads with conceit)
•Negative attitude •Unwillingness to
accept the truth
•Lack of listening
•Past bad
•Suspicious nature
experience
•Lack of respect for values (low morals) •Closed mind
•Lack of discipline •An uncaring
attitude
•Lack of compassion
•Greed- is like sea
•Impatience
water; the more you
drink, the thirstier
•Anger
you get
•Manipulating behavior •Ego- the know it all
attitude
•Escapist behavior
To an egocentric
person, the world
•Touchy nature
begins, ends and
revolves around him.
•Inconsistency
•THE DIFFERENCE BETWEEN
SELFISHNESS AND SELF
INTEREST

Selfishness is negative and

destructive
It believes in the win-lose
principle.

Self- interest is positive.

It welcomes prosperity, peace of
mind, good health and happiness.
Self interest believes in win-win
situations.
 •Envy/ jealousy- crab mentality
Did you know that if you put a group of crabs in a box with
an open top, that the crabs will stay in the box?

•An open mind rather than an empty mind

An open mind is flexible; it evaluates and may accept or
reject ideas and concepts based on merit.
An empty mind is a dumping ground for good and bad. It
accepts without evaluation.

•We see things not they way they are, but the way
we are.
Most of the time, other people’s behavior is a reaction to our
own
 TRUST
•Reliability- gives predictability and comes
from commitment.

•Consistency- builds confidence

•Respect- to self and others gives dignity and

shows a caring attitude.

•Fairness appeals to justice and integrity.

•Openness- shows a willingness to listen and

share your views

•Congruence- action and words harmonize. If

a person says one thing and behaves
differently, how can you trust that person?
•Competence- comes when a
person has the ability and attitude
to serve
•Integrity- the key ingredient to
trust.

•Acceptance- in spite of our effort to

improve we need to accept each
other with our merits and demerits.

•Character- a person may have the

competence but if he lacks
character he can’t be trusted.

•Courage- a person who lacks

courage will let you down in a
crisis.
Consequences of poor relationships and the lack of trust-

•Stress

•Lack of
communication

•Irritation

•Close mindedness

•No team spirit

•Lack of credibility

•Poor self esteem

•Suspicion
•Loss of productivity

•Isolation

•Poor health

•Distrust

•Anger

•Prejudice

•Breakdown of morale.
Uncooperative behavior. Conflict

•Frustration

•Unhappiness