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  • GSM Oss Interfaces Overview

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    Anonymous xQL931pvTv
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    The document provides an overview of the interfaces within an OSS (Operations Support System) service. It outlines different reports and processes for management, planning and design, customer care, transmission maintenance, and field maintenance. Key interfaces include service performance reports, maintenance reports, trouble tickets, planning reports, change requests, and escalation processes between various support centers, field teams, and customer-facing functions.

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    GSM OSS MOBILE INTERFACES

    Original Title

    Gsm Oss Interfaces Overview

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    The document provides an overview of the interfaces within an OSS (Operations Support System) service. It outlines different reports and processes for management, planning and design, customer care, transmission maintenance, and field maintenance. Key interfaces include service performance reports, maintenance reports, trouble tickets, planning reports, change requests, and escalation processes between various support centers, field teams, and customer-facing functions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    GSM Oss Interfaces Overview

    Uploaded by

    Anonymous xQL931pvTv
    The document provides an overview of the interfaces within an OSS (Operations Support System) service. It outlines different reports and processes for management, planning and design, customer care, transmission maintenance, and field maintenance. Key interfaces include service performance reports, maintenance reports, trouble tickets, planning reports, change requests, and escalation processes between various support centers, field teams, and customer-facing functions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    OVERVIEW OF OSS INTERFACES

    OSS Service
    Service Performance Maintenance ERICSSON
    Report corrective
    &preventive
    Management Management
    Report Escalation Field Support
    Front office Centre (FSC)
    Back office
    Planning & Planning Report Fault
    Consultation
    System
    System Design Management Emergency Service Support
    Change Request
    Process
    Trouble Report
    Routins Solution
    Customer Trouble Ticket
    Daily
    Care
    (complain) Disturbance Report Weekly Repair and
    Repair Order
    Disturbance Report Monthly Replacement

    Trouble Ticket Maintenance


    Tranmission Schedule
    Change Request
    Work Escalation Change
    Problem Information
    Order Request
    Site Exchange Other
    Maintenance Field Maintenance Operators
    Disturbance
    Sub-contractor
    Report

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