BOOK REVIEW ON

“FISH!”
PRESENTED BY… PGDM
STEPHEN C. LUNDIN
• FILMMAKER
• PROFESSIONAL SPEAKER
• SOME BOOKS UNDER HIS
NAME:
– TOP PERFORMER
– MADE TO STICK
– PERSONAL ACCONTABILITY
– CATS
– FISH TALES
– FISH FOR LIFE
– FISH STICKS
HARRY PAUL
• VP OF KEN BLANCHARD
COMPANY
• SOME BOOKS UNDER
HIS NAME:
– GOOD TO BE GREAT
– FISH TALES
– FISH FOR LIFE
– FISH STICKS
JOHN CHRISTENSEN
• FILMMAKER
• CEO OF “CHART HOUSE”
• SOME BOOKS UNDER HIS
NAME:
– BOYHOOD FAITH
– THE MASTER OF SUCCESS
– CAN I BE SUCCESSFUL
– FISH STICKS
– FISH TALE
– FISH FOR LIFE
 WHY TO RECOMMEND THIS BOOK

• Inspires teamwork
• Fosters creativity
• Increases productivity
• Builds effective relationships to facilitate the
communication of ideas, goals, etc.
• Stimulates thinking about ways to create a more
worker-friendly work environment
• Makes people feel valued
• Retains employees
 FISH

CHARACTERS
 CHARACTERS
• MARY JANE
Working as Manager at production department of First
Guarantee Financials.
Confident, respected among her staff

• DAN
Passionate, energetic

• BILL
Traditional type of Manager
• THIRD FLOOR
Zombies, THE TOXIC ENERGY DUMP

• PIKE PLACE FISH MARKET

Full of Passion, A CONTROLLED MAD HOUSE

• LOONIE
Fish monger
STORY
 Mary Jane & Dan with kids get relocated to Seattle from
Southern California.

 Jane found a supervisory position in operations area in

First Guarantee Financial and Dane at Microrule.

 Both enjoyed working in the new office which was

bustling with great energy.

 Twelve months after moving, Dan died of a genetic

oddity.
 FIRST GUARANTEE FINANCIAL
 Mary Jane considered to be an efficient employee and
had a great reputation as a supervisor.
 Her direct reports and associated enjoyed working with
and for her.
 In sharp contrast, the third floor was complete opposite.
 Words like unresponsive, entitlement, zombie,
unpleasant, slow, wasteland and negative were used.
 Everyone dreaded any contact with the operations
group.
 Few weeks later, she was promoted to the
operations group on the third floor.
 Mary Jane was aware of the terrible reputation.
 Had tough time understanding the work & the
people.
 Mary Jane gets a call from her boss, Bill.
 Informs about the Leadership Group and the
feedback given by them.
 “Toxic Energy Dump” special name given.
 Boss wants more energy, passion & spirit on the
job.
 WORLD FAMOUS PIKE PLACE FISH MARKET
 Large crowd of well-dressed people were
clustered around & everyone was laughing.
 Place had life & energy, she enjoyed it.
 Meets a man called Lonnie.
 She talks about her workplace.
 Lonnie says ‘Attitude makes the difference’
“There is always a choice about
the way you do your work,
even if there is not a choice
about the work itself.”
 Four Cornerstones of “Fish!”
• Choose Your Attitude
• Play
• Make Their Day
• Be Present/Be There

copyright @ MET PGeMBA Div B

 CHOOSE YOUR ATTITUDE
STEPS:
o Call a meeting & speak from the heart.
o Find a message that communicates the notion
of choosing your attitude in a way that
everyone will understand & personalize.
o Provide motivation.
o Persist with faith.
 PLAY
o Fish guys have fun while they work & fun is
energizing.
o This gives hope to First Guarantee Financial.
• Fun leads to creativity.
• Having a good time is healthy.
• Work becomes a reward and not just a way to
rewards.
• Have a good time in a respectful manner.
 MAKE THEIR DAY
o Engage the customers in ways which create
energy & goodwill.
o Include them also to make their day.
o The fish guys include customers in their good
time.
o Take your mind away from your own problems
and make a positive difference for others.
 BE PRESENT
o Be fully present at work.
o Provide customer delight.
o Support your colleagues with a kind word,
gesture, deed, or shoulder to lean on.
 THE FIELD TRIP
o Takes staff for the fish market trip.
o The staff was fascinated & enjoyed the trip.
o Eager to implement all these ingredients.

copyright @ MET PGeMBA Div B

 Choose Your Reaction
 Stop blaming
 kids
 parents
 co-workers
 customers
 management
 When you look for the worst, you’ll find it
everywhere

copyright @ MET PGeMBA Div B

 FISH FINALE

Ride the wave…

…Catch the Energy
…Unleash the Potential!

copyright @ MET PGeMBA Div B

 Take Responsibility
 Instead of: "Why are they making us go
through all this change?"
 Try: "How can I adapt to my changing world?“
 Instead of: “When are my people going
to communicate better?"
 Try: "What can I do today to understand
them?"

copyright @ MET PGeMBA Div B

 Our Workplace
• As you enter this place of work, please choose to make today
a great day.
• Your colleagues, customers, team members, and you yourself
will be thankful.
• Find ways to play. We can be serious about ourselves.
• Stay focused in order to be present when your team members
most need you.
• And should you feel your energy lapsing, try this sure fire
remedy: Find someone who needs a helping hand, a word of
support, or a good ear,---and make their day.

copyright @ MET PGeMBA Div B

 Suggested Activities
 Give “fish” trinkets (i.e. key
chains, pencils, cups, toys).
 Paint a “fish tank” parking
spot reserved for the staff
member who was
“present” for others.
 Have off site activities (i.e
bowling, theater, happy
hour, team sports).
 Start each staff meeting
with sharing and
networking (also bring
food!).
copyright @ MET PGeMBA Div B
 Set up bulletin boards to
praise each other.
 Use morning
announcements.
 Have secret pals.
 Do random acts of
kindness for one another.
 Remind each other when
they’re slipping that they
need to “go fishing”.
 Take time each day for
yourself.
 Author’s success mantra
* CONFIDENCE & RISK ASSESSMENT
Confidence gives one courage and extends his
reach

* “ Can-do” ATTITUDE
Work would get done on time & with the highest
quality

* TAKING RESPONSIBILITIES
Death of Dan made her a responsible person
* FACING CHALLENGES
Manager of operations Group on the “Third”

* ENJOY YOUR WORK

Make work fun rather than compulsion or
necessity

* CHANGE MANAGEMENT

* NO TGIF ATTITUDE
* DETERMINATION
Making the Toxic energy dump into a
better place to work

* ENERGY & ENTHUSIASM ARE THE KEYS

* 4 STEPS SYSTEMS
Choosing the Attitude
Play
Make their Day
Be present
 OUR CONCLUDING THOUGHTS
• A brief, simple but elegant book.
• An “Eye Opener” for people who believe, “
Work is serious, lets have no fooling
around!!”
• It is a book – not just about business – but
about LIFE
• It conveys the 4 most powerful principles
– The bedrock of a successful company
• I commend the author on conveying this
to the reader.