INDUSTRIAL TRAINING

2018 - 2019

“THE GATEWAY BY TAJ”

PREPARED BY

ASHWINI SAKHALE
The Gateway by Taj
 OVERVIEW
 Vivanta Pune, Hinjawadi is a contemporary hotel with a prime
location on Pune’s IT corridor.

 150 modern rooms and suites showcase a youthful, stylish aesthetic, with
thoughtful amenities

 Fitness centre

 Aromatherapy & Spa

 Swimming pool

 Access to Blue Ridge Golf Greens

 HOTEL ROOMS

 Deluxe rooms
 suitable for business travelers

 Executive rooms
 suitable for corporate guests

 Executive suites
 Living area

 Large bedroom

 En-suite Bathroom
 VANDAAG

 Fine wines and single malts at the 50 feet high Vandaag, our celebrate d
rooftop bar and grill with the city's most marvellous bird's eye view of
Hinjawadi.
 Cuisine - Grill

 Dress code - Smart Casual

 Dinner - 6:00 PM to 12:30 AM

 BUZZ

 Indian, Asian, Continental, Middle Eastern and American cuisines, plus

home-style regional fare
 Multi-Cuisine

 Smart Casual

 Admire in-room art celebrating local monuments, feast on regional,

wholesome Varhadi cuisine at Buzz
 ASIAN HARBOUR

 Thailand, Singapore, Indonesia and Vietnam , indo-chinese,

cantonese & schezwan recipes
 Cuisine - Asian

 Dress code - Smart Casual

 Timings - 3:00 PM to 11:00 PM

 AROMA THERAPY & SPA

From holistic
treatments to
scrubs, wraps
and massages,
the spa has a
variety of
signature
experiences to
choose from.
HOUSEKEEPING DEPARTMENT

 Housekeeping is the backbone of the hotel.

 The housekeeping department is responsible for the aesthetic

upkeep and maintenance of the entire hotel.
 LEARNING OUTCOME

 Learned to make guest rooms of a particular guest floor .

 Learn to set floors pantry and maids caddy.

 Learned the used of chemicals on different surfaces.

 Learned to vaccum guest rooms and corridors .

 Learned how to clean washroom as per guest standards .

 Learning various types of folds for different towels .

 Learned how to do super cleaning of guest rooms .

 Learned how to make bed as per the hotel standards

 Learned how to check minibar.

 Learned to take room discrepancy report .

 Learned to handle guest complaints.

 Learned the procedure of Lost and Found.

 F&B DEPARTMENT

 W A R M & S I N C ERE G R EE TIN G

 Welcoming the guest. With our hands joint and wishing the time of day.

 A N T I C IPAT E T H E G UE S T N E E D S
 To know the needs of a guest by putting our self in guest shoes.

 H A N D LIN G & C O N F IRM ING G UE S T R E Q UE S

 once you take the order, repeat the order in order to conform it

 A S K I N G F O R A N Y O T H E R R E Q UIRE MENT
 Once you have given the order ask the guest if you can do anything else for
him.

 F O N D F A R EWE LL
 Thanks the guest to be a part of your hotel
 LEARNING OUTCOME

 Learned how to do table set ups

 Learned how to do napkin folds

 Learned how to do clearance

 Learned how to do services of different types of tea and coffee

 Learned how to do sideboard setup

 Learned how to pick up food with KOT number

 Learned how to make different types of tea and coffee on the machine
 LEARNING OUTCOME

 Store pickup

 Learned how to place order on to the guest table

 Learned how to close the cash

 Learned the closing of the restaurant

 Learned to make takeaways

 Learned to work as a teamplayer

Thank you