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Riverhawk: Determining The Root Cause and Corrective Action of A Problem
Riverhawk: Determining The Root Cause and Corrective Action of A Problem
• Increase competitiveness
Trivial Many
Count
100
80
60
40
20
0
r l r l r
60 % Defect
of ing t ion he io ns ing ge d e ria ship he t io n de d lure ing a rt s sio n tio n e ria de d ing e ss ged he
k t g t i g k t
a r t a O ns a a at n O ra e a a P n t a a t ro ar lin a O
Material M e n B e ac k am M ma e r igu xce st F ac k ing ime e n M o r M e a n am
r E im P D ct rk pli nf E e P ss D m c t , C B Cl D
lie cum rD
r o i E r B
Rejections p
p o ie p lie o rre W up Co Life b T SD r M EB o cu o rre te d lie E
u D p l p c S g f L a E i e D c s p
S r n l l n u
lie
p Su r In ro She lie r pp EB B I r R up
p Su i e W p u E lie S
p pl r lie r up S
pp
Su u p
p li e p S u
S p up S
Su S
Count 162139 34 20 19 19 15 15 14 14 11 9 7 7 3 3 3 3 2 2 1 5
Percent 32 27 7 4 4 4 3 3 3 3 2 2 1 1 1 1 1 1 0 0 0 1
Cum % 32 59 66 70 74 78 80 83 86 89 91 93 94 96 96 97 97 98 98 99 99 100
• Sit down as a group and review all ideas
• Assign someone to capture the thoughts
(Whiteboard)
• Everyone participates until no one can
think of another “Why” to ask
• Don’t jump to conclusions too quickly
Cause and Effect Diagram
(Fishbone/Ishikawa Diagrams)
S (METHODS) CAUSE EFFECT (RESULTS)
OTHER EFFECT
MATERIALS MACHINERY
Cause and Effect Diagram
Loading My Computer
MAN/WOMAN METHODS
Inserted CD Wrong
Cannot Answer Prompt
Question Not Following InstructionsInstructions are Wrong
No Consequences No Performance
Reviews
Poor Safety Inappropriate Infrequent
Performance Behaviors Inspections No Special Subject
Classes
Inadequate Training
Lack of Regular
Safety Meetings
No Publicity
Lack of
Employee
Attention Zero Written Safety
Lack of Sr. Management Messages
Attention
No Injury Cost
Tracking
Benchmarking: What is it?