Kuliah Sesi 1

Introduction: Overview

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 Subject: Management Mutu Terpadu
 Time: Oktober 2016 on

› General instructional objective: mampu

memahami, berpikir analitis & kritis ttg topik2 yg
relevan dg mgt mutu dlm konteks yankes
› Specific instructional objectives: mampu
memahami konsep dan prinsip mgt mutu,
memahami masalah-masalah dan upaya-upaya
peningkatan mutu yan yg relevan dg keadaan
di tempat kerja

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 Topics and sub topics for discussion:
› Terminologi, konsep, prinsip manajemen mutu
terpadu
› Beberapa pendekatan tentang upaya
peningkatan mutu
› Upaya peningkatan mutu menurut “quality gurus”
› Peran mutu dalam pelayanan kesehatan
› “Harga” mutu yankes yg baik & yg jelek
› Team building dlm upaya peningkatan mutu
› Bagaimana menilai mutu: introduction
› Statistical tools yg sering digunakan dalam upaya
penigkatan mutu
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 Methods: Lecture, question & answer sessions,
assignments, group (individual) discussions, group
(individual) presentations, and reflection
 Facilitator: dr. Mary S. Maryam, MHA, PhD.
 Media and supporting tools: LCD projector,
white board, exercises
 Learning Process: Introduction, sharing
experiences, learning, summary
 Evaluation: Mid-term exam, final exam, individual
and/or group assignment/presentation

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 •Arthur R. Tenner, Irving J. DeToro(1992) Total Quality
Management: Three steps to continuous improvement,
1 Reading, Massachussetts: Addison-Wesley Publishing
Company

• Scholtes, P. R. (1988). The team handbook: how to use

teams to improve quality. Madison: Joiner Associates,
2 Inc.

• Berwick, D.M. (1990). Curing health care: new strategies

3 for quality improvement. San Francisco: Josey-Bass

• Crosby, P. B. (1988). The eternally successful organization:

the art of corporate wellness. New York: McGraw-Hill
4 Book Company
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 • Nick Goodwin, Reinhold Gruen & Valerie Isles (2006).
Managing health services. Berkshire, England: Open
5 University Press

• Senge, P. M. (1990). The leader’s new work: Building

learning organizations, Sloan Management Review
6 (Reprint 3211).

• Dalton, M. (1989). The Deming management method.

London: the Memory Book Division of W. H Allen & Co.
7 Plc.

• Hart, W. L. (1993). Extraordinary guarantees: a new way

to build quality throughout your company and ensure
8 satisfaction for your customers. New York: Amacom

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 • Covey, S. R. (1994). First things first: to live, to love,
to learn, to leave a legacy. New York: Simon &
9 Schuste

• Gelb, M. J. (1996). Thinking for a change:

discovering the power to create, communicate,
10 and lead. London: Aurum Press, Ltd.

• Fitzsimmons (2006). Service management:

operations, strategy and information
11 technology. Boston: McGraw Hill.

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Topik

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 But:

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UHAMKA Angk 20
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UHAMKA Angk 20
Pernahkah dievaluasi, dianalisis, disajikan?

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 “Am I doing
things right?"

“Am I doing
the right things right?"

“Am I doing the right things

right the first time?"
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Mengukur & mengelola (managing) mutu itu penting krn bbrp alasan:
1. Anda tak bisa meng”claim” telah memberikan produk atau
pelayanan bermutu tinggi, kecuali anda tlh mengukur mutunya
2. Pengukuran saja tidak cukup. Tekad (niat, intention) u/ mengubah
sesuatu menjadi lbh baiklah yg membawa kearah mutu yg me.
3. Mutu harus dibangun pd saat produk (barang) & jasa dibuat, jika
tidak, mutu tak dpt ditambahkan belakangan.
4. Hrs ada komitmen thd mutu dr orang2 yg paling berpengaruh dlm
org’si  di yankes: mungkin para klinisi  jika org plg “top”
mengharapkan ketidak-sempurnaan mereka memperolehnya.
Jika menginginkan kinerja yg baik  maka staffnya akan
mengembangkan keiginan yg sama & mencapainya.

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 Wassalamu’alaikum wr. wb.

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