Sasmira Institute of Management Studies & Research

Interpersonal Skills

Ms. Meera Upadhyay

Mr. Siddhesh Tigdi
Mr. Vajreshwar Thouti
Mr. Swapnil Dabholkar
Mr. Fahad Shaikh
Mr. Keval Mhatre
Mr. Beshraj Sharma

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Introduction

“I will pay more for the ability to deal

with people than for any other ability
under the sun”
John Rockefeller

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Part-I

 Conversation
 Feedback
 Feed forward

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Conversation

 A conversation is communication between two or

more people.

 Conversations are the ideal form of

communication in some respects, since they allow
people with different views on a topic to learn
from each other.

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 Cntd…

Classification of conversation

 Conversations about subjective ideas

 Conversations about objective facts
 Conversations about other people
 Conversations about oneself

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Feedback

Send Message

A B
Receives Message

When RECEIVER gives some understanding

response and that response is conveyed back to
the SENDER, its called FEEDBACK

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Feed forward

Reverse of a feedback, it is the 'self-fulfilling

prophesy' process that turns logical cause
effect relationships upside down.

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Part-II

 Delegation
 Humor
 Trust
 Expectations
 Values
 Status
 Compatibility
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Delegation

“ Delegation means assigning work to the others

and giving them authority to do so”

F.C. Moore

To Delegate means to transfer or to authorize or

assign duties or responsibilities supported by
necessary authority.

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Contd…

Why Delegation of Authority

 To Reduce the excessive burden of superior

 To take Quick Decisions
 To improve individual as well as group efficiency
 To effective control system
 To improve team spirit
 To improves morale of employees
 To develop cordial relationship

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 Humor

The quality that makes something laughable ,

Amusing or funniness.

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Trust

Trust is a greater compliment than Love

Trust results from being trustworthy.

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 Contd…

Factors for building trust

 Reliability
 Consistency
 Respect
 Competence
 Fairness
 Character

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 Expectations

An expectation, which is a belief that is centered

on the future, may or may not be realistic.

E.g.: -

 The company has expectations of making a profit.

 I saved the files in the expectation that they would

be useful in the future.

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 Values

“ Our task now is not to fix the blame for the past,
but fix the course for the future”

John. F. Kennedy

Values tell people what is good, beneficial, important,

useful, beautiful, desirable, constructive...etc. They
answer the question of why people do what they do.
 Status

The position of an individual in relation to another or
others,esp. in regard to social or professional standing.

E.g.: -

 They want to maintain the city's status as a major tourist

attraction.
 People of different social and economic statuses
 He wants to improve his status in the community.
 She married a man of status and wealth.

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Compatibility

E.g.: -

 Two people with compatible personalities

 This printer is compatible with most PCs.

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 References: -

 You Can Win by Shiv khera

 http://www.merriam-webster.com

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THANK YOU

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