PRESENTATION OF

TEAM MEMBERS
SANA FATIMA TUSHAR SINGH
SAGAR KHANNA SAKSHI KHANDELWAL
TANYA GUPTA SANDEEP
 INTRODUCTION
Why dabbawalas ?
 In most metros cities, the only food choices for an office workers are the
restaurents.
 In india, we love home food & love our home
cook food.
 Mission of dabbawalas is to “deleiver the
tiffin on time”.
 HISTORY OF DABBAWALAS
Started in 1890 by Mahadev Havaji bacche , a migrant
from North maharastra.
The dabbawalas first introduced when india was in
british Rule.
Service started with about 100 dabbawalas.
Three tier structure
• Executive committee.
• Mukadams
• Dabbawalas
 SOME FACTS
No use of computer technology.
Total area coverage : 60 -70km.
Easy coding scheme as the level of literacy is
not very high.
Not even a single strike in over 100 years.
World record in best time management.
Name in “GUINESS BOOK OF WORLD
RECORD”.
 No retirement age.
Six sigma performance.
Approx annual turnover Rs36 crore.
 SWOT ANALYSIS
STRENGTH WEAKNESS
T e a m w o r k , d i s c i p l i n e &

S W
H i g h d e p e n d e n t u p o n
honesty.
mumbai local trains.
T i m e m a n a g e m e n t &
 funds for the association.
pride in work.
L i m i t e d A c c e s s t o
C u s t o m e r s a t i s f a c t i o n , l o w
education..
Operation cost.
P r o c e s s c o n s i s t e n c y , s e r v i c e
commitment. T H R E AT
OPPORTUNIT Y W o r k f r o m h o m e

O T
culture.
T i e d u p w i t h c a t e r s t o
 Food courts at
ser ve variety of meals like
malls.
Chinese food,continental.
T h r e a s f r o m f a s t f o o d
E x p a n d i n g n e t w o r k i n o t h e r
& restautents.
cities.
C a t e r i n g s e r v i c e s
 Booking ser vices through internet
offers tiffin ser vices.
recently started..
 WHAT IS NMTBS ?
NUTAN MUMBAI TIFFIN BOX ASSOCITION
 HISTORY : Started in 1890
CHARITABLE TRUST : Registered in 1956
AVG. LITERACY RATE : 8TH Grade schooling
TOTAL AREA COVERAGE : 60Kms to 70kms
EMPLOYEE STRENGTH : 5000
NUMBERS OF TIFFINS : 2,00,000 Tiffin boxes
i.e 4,00,000 Transaction every day.
TIME TAKEN : 6HRS
 ORGANISATIONAL
STRUCTURE
01 02 03 04 05 06
VICE GENERAL
07
PRESIDENT PRESIDENT SECRETARY TREASURER DIRECTORS MUKADAMS MEMBERS
(19) (5000)
• VLPCoding
: Vile Parle
(Suburb in Mumbai)

9A12 : Code
for Dabbawallas at
Destination

E : Express Towers
(Bldg. Name)

12 : Floor No.

E : Code for
Dabbawallas at
Residential station.

3 : Code for Destination station

(E.g.. Nariman Point)
 ION
ABBASWALAS
RTIFICATION
up dabbas from residence
award its
1. D
al quality federation.
dheri station.
quality
ence held C
standard of an
Journey in local train.
DISCIPLINE
ploading & sorting at
% of efficiency in B No alchohal drinking during buisiness
o,UTV,
the
mist
MTV,
the right
news to
people.
magazine
A hour.
Delievery respective Wearing white cap during business
i.
are a with
pular model of six
hour also known as “gandhi topi”.
nity in of empty
Collection
Carrying identity card.
orting at destination

Returning dabbas to
 PROCESS

STAGE STAGE STAGE STAGE

1 2 3 4
THE
THE THE DABBAWALAS
DABBAWALAS AT THE STATION DABBASWALAS
A MUKADAM TAKE THEIR
COLLECT THE GET OFF THEIR CONSIGNMENT &
DABBAS FROM SORT THE RESPECTIVE DELIEVER THE
CLIENT & TAKE DABBAS STATIONS DABBAS TO EACH
THEM TO THE ACCORDING TO WHERE A CLIENT OFFICES
NEAREST THEIR MUKADAMS RE OR SCHOOLS. BY
RILWAY DESTINTION. –SORT ALL THE USING TRAY OR
STATION. DABBAS. BICYCLE.
 FEATURES OF SUPPLY CHAIN

 0 % FUEL
 0 % TECHNOLOGY
 0 % INVESMENT
 0 % DISPUTES
 99.99%
PERFORMANCE
 100% SATISFACTION
 MANAGEMENT MANTRA

Efficient utilization and resources.

Team work and interdependence.
Negligible dependence on technology.
Low operational cost.
Operational flexiblity.
Time Management.