INDCO CHALLENGES OF

DESIGNING CUSTOMIZED TRAINING

TEAM INDU JAIN

INDCO MANAGEMENT DEVELOPMENT CENTRE

• Fortune 500 Manufacturing company

• 70: 20: 10 Policy
• Competency gap in employee’s role
• Qualifications
• Experience
• Previous training programs attended
• Performance evaluation
• Planned changes to the employee’s responsibilities
• Portfolio of training programs
• Self nomination/ Manager’s nomination
• Basic trainings by IMDC, advanced external agencies
 What factors do training managers consider in
assessing the training needs?

 “Training Needs Assessment” (TNA)

 5W
 Why
 Who
 How
 What
 When
 Where
 Macro factors
 Strategic goals
 Market trend
 Organizational performance
 Expert opinion
 Micro factors
 Performance based
 Refresher training
 look at where the employees lag
 Ask for Employees’ preference
 What are the decisions, tasks and activities that a training manager
plan and execute when conceptualizing, designing, and
implementing an effective training program?

• Define Goals
• Gap analysis
• Analyse organizational goals, roles and responsibilities
• Design objective
• Determine Feasibility
• Develop necessary tools, technology, personnel
• Create the program
• Select sample
• Conduct Pre Test
• Take feedback
• Analyse data
• Modify the program
 In House vs External training

IN HOUSE TRAINING EXTERNAL TRAINING

PROS:
• Cost effective
• Understanding organizational culture
• Easier co-ordination amongst employees
• Understanding company’s objective
• Very customized training – Inward approach
• Better relationship and team dynamics within
organization
• Easier work – training balance
PROS:
• Best in class
• Groupthink – how things are done
• Employee mindset change
• Access to network and resources
• Addition of new capabilities
• Open thinking – Best practices

CONS: CONS:
• Time • Costlier than in House
• Quality • Difficult to co ordinate with multiple stake
• Industrial knowledge may not be updated holders
• Only inward look • Difficulty in understand the exact requirements
• Trainer’s competence and organization practices
 MRD's requirements - training program

• Challenges faced by MRD – Mineral Resource Department

• Frequent travelling members to mining sites
• Less interpersonal interaction – Collaborative thing not present
• Only operational level of though – no strategic thinking

• Requirement of Anand – MRD

• Good understanding of each other and developing strategy models
• Create strategic frameworks
• Rather than just technical, focus on managerial decisions

• Training program
• 2 day program – 8 session 90 mins each
• 4 groups
• Activities, Case discussions, Energizers, Lego block exercise
• Presentations of key initiatives company should go for
• Focus: Strategy frameworks, problems faced by organization, team building,