Case 2

CHALLENGES OF DESIGNING AND IMPLEMENTING

IMPLEMENTING CUSTOMIZED TRAINING

Presented to you by : GROUP 3

PGP/27/168 VAISHALI GARG
PGP/27/114 ABHISHEK MANTRI
PGP/27/129 DEVIKRIPA V N
PGP/27/133 HARISH RAGAVENDRA T D
PGP/27/147 PRABHASH SHUKLA
PGP/27/158 S NIVETHA
ABOUT COMPANY
• IndCo- Fortune 500 manufacturing company with
commercial presence across 50 countries and
80000 employees.

• Strongly supports employee equality and

development through management and technical
programs.
IMDC : INDCO MANAGEMENT DEVELOPMENT CENTER
It was created to impart managerial, functional, and behavioral Follows 70:20:10 rule in training
training to employees. and deliver 80 hours training:

Process to identify training needs: Assessing the competency gaps in relation to the 70% L&D
employee’s present role, qualifications, and experience, previous trainings held, through on-the-job experience, reference to self-
study manuals and work on cross-functional tasks
results from previous performance evaluations, planned changes to the employee’s
and assignments.
responsibilities as well as department's annual business plan and any new
organizational initiatives 20% L&D
through coaching, formal mentoring, and guidance
from supervisors and experts.
Sources of training:
• Training programs conducted internally by IMDC
• For advanced training programs, external trainer used from reputed business 10% L&D
schools, consulting firms, or training institutes through classroom training and e-learning
modules.
TRAINING PROGRAM

EXPECTATION
• Anand seeks an innovative and enjoyable training program by mid-April.
• The program aims to improve the team's strategic thinking, scenario planning, virtual teamwork, knowledge management, market understanding, and
negotiation skills.
• Monica Mehta, the training manager at IndCo, is in charge of arranging the program.
• Due to a lack of expertise, she decided to outsource the project.
• Atul Pathak from XLRI's Strategic Management faculty was appointed to meet Anand's expectations and deadlines.
• Anand, Monica, and Atul had a meeting to discuss the project's requirements and proposal.

TRAINING
• Pathak proposes an eight-session, two-day program.
• It includes group discussions, case studies, and strategic thinking activities.
• Suggests involving members from other departments for better cohesion.
• Promises a customized Lego exercise to reinforce MRD's strategy concepts.
TRAINING PROGRAM (CONTD)
ISSUES FACED

• Challenges in terms of budget approval, venue arrangements, and internal approval processes.
• She needs firm budgt approval from Anand, needs to tentatively freeze the program dates and duration, and determine whether
the program will be conducted at XLRI or within IMDC's own facilities.
• Mehta also needs to know if Pathak requires any special infrastructure for the program.

ISSUES WITH PERSONALIZED PROGRAM

REQUIREMENT
1. IMDC did not have any current program that met the requirement
2. Mehta had no experience in training on the required topics
3. Mehta would require a lot of efforts to prepare and deliver training by herself
4. Deadline Constraints- Very Short deadline requirement set by Anand
PATHAK’S PROPOSED TRAINING PLAN
• Two-day program divided into eight sessions.
Objectives achievable
• Each session of 90 minutes and Participants will be
divided into four groups.
• Impart knowledge about • Strategy-related
key strategy frameworks. concepts in MRD’s
• In each session, each group will be given a strategic
context.
question for every individual group member to consider
for 15 minutes. • Expose participants to • Learn different methods,
various strategic questions frameworks, and analysis
• Post that, group members will discuss and amalgamate faced by the organization. techniques used in crafting
their opinions on the question over the next 30 minutes. strategy

• At the end, entire class will discuss the questions

• Improved team bonding
together, and Pathak will summarize.
TRAINER SELECTION CRITERIA IN INDCO
• Credibility of the institute/firm with whom the trainer is associated.
• Profile/capability.
• Prior engagement/experience outcomes..
• Intellectual contribution/framework development.
• Quality of instruction across various training programs.
• Teaching methodology (relevance and fit with organizational needs).
• Pricing (value for money).

ISSUES WITH PATHAK’S PROPOSAL

• Credibility of the institute/firm with whom the trainer is associated. Profile/capability. Prior engagement/experience
outcomes.. Intellectual contribution/framework development.

• Quality of instruction across various training programs. Teaching methodology (relevance and fit with
organizational needs). Pricing (value for money).
OPTIONS AVAILABLE WITH MEHTA

• OPTION 01 • OPTION 02
decide to make a compelling case to the Ask Anand to step in to justify going with
company for accepting Pathak, even Pathak’s proposal
though he requested additional
compensation, because his expertise and • OPTION 03
proposed program perfectly aligned Look for other party and start from scratch
with Anand's vision and urgent
requirements.
• OPTION 04
Do the project herself
THANK
YOU !