e-HRM and

Quality Management
 e-HRM

e-HRM is the planning, implementation and

application of HR strategies, policies and practices in
an organization through internet and web technology
based channels
e-HRM Activities
 Types of e-HRM

Operational Relational Transformational

e-HRM e-HRM e-HRM
• Administrative • Supporting busi • Strategic HR
functions ness processes activities
• Ex. payroll and • Ex. training, • Ex. knowledge
employee recruitment, per management,
personal data formance strategic re-
management orientation
 Quality Management

Ensures that an organization, product or service is

consistent
Four main components:
 Quality planning
 Quality assurance
 Quality control
 Quality improvement
Focuses on long-term goals
 TQM

Focus is customer satisfaction

Managed by the quality control department
Encourages involvement of all employees
Senior management provides direct support
Six Sigma
JSW Steel Ltd.

•Parent organization: JSW

Group
•Founder: Sajjan Jindal in 1982
•Headquarter: Mumbai
•Products: Steel products, wire
products, plates
•Delhi Management for
Association (DMA) Awarded for
“Innovative HR Practices”
•First Steel Plant : Vasind near
Mumbai
What are the benefits an organization observes after
adopting E-HRM?
How does E-HRM affect the efficiency and productivity
of the organization?
How is e-performance and motivation related?
What are the requisites of e-learning?
How has the work pressure changed for HRs with the
introduction of e-HRM?
What are the pros and cons of appraisal system?
What kind of strategies do you use in your
organization to keep a check on quality control?
 What testing tools do you use/recommend and why?
When initiating TQM and Six Sigma in your
company what factors did you consider? What were
the challenges and how has been the progress?
What is the role of HRM is TQM/Sick Sigma?
What challenges does an HR face while implementing
TQM?
When considering the employees in regard to TQM
and Six Sigma, what are the important factors in
achieving positive results?
Nutan Mumbai Tiffin Box Suppliers Trust

•Started in 1890 by Mahadeo

Havaji Bachche
•Charitable trust : Registered
in 1956
•Avg. Literacy Rate : 8th
Grade Schooling (85%
Illiterate)
• Total area coverage : 60
Kms – 70 Kms (Virar –
Churchgate , Kalyan / Panvel
–CST)
•Time Taken : 3 hours
The 6σ Dabbawalas
TQM in the Dabbawala Supply Chain

ISO 9001:2000

Par Excellence Management System

Customer Focus

Total Employee Involvement

Integrated System

Strategic & Systematic Approach

Thank You