Chapter 6

Project Team Building,

Conflict, and Negotiation

06-01
 Chapter 6 Learning Objectives

After completing this chapter, students will be able to:

Understand the steps in project team building.

Know the characteristics of effective teams and
why teams fail.
Know the stages in the development of groups.
Describe how to achieve cross-functional
cooperation in teams.

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 Chapter 6 Learning Objectives
After completing this chapter, students will be able to:

See the advantages & challenges of project teams.

Understand the:
nature of conflict & evaluate response method.
Understand the importance of negotiation skills
in project management.

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 Basic Steps in
Assembling a
Project Team

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 Effective Project Teams
Clear Sense of Mission common goal

Productive Interdependency mutual responsibility

Cohesiveness cross functional
Trust, common interest
Enthusiasm
Results Orientation, focus on solutions

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 Reasons Why Teams Fail
Poorly developed or unclear goals
Poorly defined project team roles &
 Negative Interdependencies
Lack of project team motivation
Poor communication
Poor leadership Role Model
Turnover among project team members
Dysfunctional behavior
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 Stages in Group Development
1. Forming – members become acquainted
2. Storming – conflict begins
3. Norming – members reach agreement
4. Performing – members work together
5. Adjourning – group disbands
Punctuated Equilibrium is a different model

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 Team Development Stages

FIGURE 6.4 06-08

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 Model of Punctuated Equilibrium

FIGURE 6.5

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 Achieving Cross-Functional Cooperation

FIGURE 6.6 06-11

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 Building High-Performing Teams
Make the project team tangible
Publicity
Terminology & language.‫ريف لمصطلحات‬
‫ت ع ا‬
Reward good behavior
Flexibility
Creativity
Pragmatism

Develop a personal touch

Lead by example ‫ا لقدوة ا لحسنة‬
Positive feedback for good performance ‫ا لتحفيز‬
Accessibility & consistency

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 Virtual Project Teams
use electronic media to link members of a
geographically dispersed project team

How Can Virtual Teams Be Improved?

Use face-to-face communication when possible
Don’t let team members disappear
Establish a code of conduct
Keep everyone in the communication loop
Create a process for addressing conflict

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 Conflict Management
Conflict is a process that begins when you
perceive that someone has frustrated or is about
to frustrate a major concern of yours.

Categories Views
• Goal-oriented • Traditional
• Administrative • Behavioral
• Interpersonal • Interactionist

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 Sources of Conflict
Organizational
Reward systems
Scarce resources Interpersonal
Uncertainty • Faulty attributions
Differentiation • Faulty communication
• Personal grudges &
prejudices

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 Conflict Resolution
Mediate – defusion/confrontation

Arbitrate – judgment

Control – cool down period

Accept – unmanageable

Eliminate – transfer

Conflict is often evidence of progress!

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 Negotiation
a process that is predicated on a manager’s
ability to use influence productively

Questions to Ask Prior to Entering a Negotiation

1. How much power do I have?
2. What sort of time pressures are there?
3. Do I trust my opponent?

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 Principled Negotiation
1. Separate the people from the problem

2. Focus on interests, not positions

3. Invent options for mutual gain

4. Insist on using objective criteria

Getting to Yes – Fisher & Ury

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 Summary
1. Understand the steps involved in project team
building.
2. Know the characteristics of effective project
teams and why teams fail.
3. Know the stages in the development of groups.
4. Describe how to achieve cross-functional
cooperation in teams.

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 06-18

 Summary
5. See the advantages and challenges of project
teams.
6. Understand the nature of conflict and evaluate
response method.
7. Understand the importance of negotiation skills
in project management.

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 06-19

Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 06-20