TTI OUTDOOR PRODUCTS

HK Xiangquan-Quality Issue

Apr. 2020
Request #: SCAR_2020001 Date: Feb 20, 2020  

Supplier: DONGGUAN XIANGQUAN PRINTING CO., LTD

Part Description:
Part Number:
WARNING LABEL,090333001 \ UPPER BOOM
940657164
WARNING LABEL,090333002 \ LOWER BOOM
940657165
1.Responsible Department:
(Pls update investigation team)
2. Customer Complaint/Feedback:
Defect: Wrong printing color comparing to material specs (darker and fader)
Rate: 13000 pcs
Detect at: Production
TTI company have detected the color of parts: 940657164; 940657165
that have different to material spec (refer to the images below for getting further details)
3.Containment Actions: (Return Within 48 Hours)
3.1 Update Sorting result

Item Total Q’ty NG Q’ty OK Q’ty Date PIC

TTI

On the way

Supplier WH
3.2 Supplier temporary action: (inform complaint information to all operators, increase out-going inspection q’ty,
increase IPQC check frequency,…)
4.Root Causes: (Within 5 Working Days)
(Pls use fishbone diagram, 5 why tools to define occurrence root causes and overlook root cause to answer 2 question:
1. Why this issue can’t be detected ?
2. Why this issue can happen ? )
 

Failure Type:

Responsible: Analysis Date:

5.Permanent Corrective Actions: (Within 7 Working Days)

(Pls define corrective actions to eliminate root cause and prevent defect re-occurrence, prefer error-proofing actions,
update on related documents: FMEA, control plan, work instruction,…)

Responsible: Implementation Date:

6. Verify effectiveness of improve actions:
(Pls provide data to result of next 5 lot of production)

Responsible: Implementation Date:

7. Preventive action:
(Pls make plan to fan out corrective action to other parts which are similar process, materials,
…)

Responsible: Date:

Status: