8D Report

Name of the Customer : New Lord Nigeria

Product Model : Falcon 8500
Rating : 160 KVA
Product Sr. No : P1201951131539
CRM No. : NA

Cross function team members

Team Members

Name Department Email

Mr.Suraj Pratap Singh Quality suraj.singh@consulneowatt.com
Mr.Mukund Hajare AGM- Quality mukund.hajare@consulneowatt.com
1 Mr. Atul Gawande Manager- Operation atul.gawande@consulneowatt.com

Mr.Nitin Kumawat Sr.Manager - Operation nitin.kumawat@consulneowatt.com

Description (Describe issue in terms of what, where, when and how many)
Problem Description

2
 What : After unpacking found wrong sticker pasted on system.Actual battery voltage is 384VDC but sticker pasted of 368VDC.

Problem Description
Where : New Lord Nigeria

When: During unpacking.

2 Who: Installation Engineer.

How Many: 1

What actions were taken to immediately protect the customer.

Interim Containment

Correct serial nos. labels provided to service engineer.

3
Actions taken on suspected inventory.Sorting Results (Time, Date, Total Number Sorted and Quantity Rejected)
We veryfied all system which are avaialble on shop floor.
Time:- 5.30pm
Date:- 20-06-20
Total Number Sorted:-40
Quantity Rejected:- 0
Sorted Qty : Defect Qty :
40 0 -
 ROOT CAUSE

Why Made
Why 1: Wrong VDC Specification sticker pasted on system.

Why 2: Wrong Manual entry of data by testing engineer.

Why 3:

Why 4:

Why 5:

Root Cause Obtained from Why Why Analysis:

Wrong Manual entry of data by testing engineer.

4
Root Cause

Fish Bone
Man Method Material

Root Cause Obtained from Fish Bone:

 ROOT CAUSE :

Permanent Corrective
Corrective Action

Action
5 1) Barcode specification sticker paste at the time of testing .

Verification of Corrective Action

Verification

6 We will verify the process effectivness after implimentation.

Preventive action :

1) In barcode sticker(specification) we add drop down feature due to this no chance of manual
entry, we try to implement of for O/P,I/P,Battery,Bypass voltage. To avoid this type of issue in
future.
Prevention

7
 Prevention
7 Affected Document Owner for Update
Workmanship Std.
Work Instructions / SOP Mr.Atul Gawande
Has the necessary documentation QAP / ML
been updated?
Process Flow
Drawing
Aspect Impact / HIRA
Risk Assessment Register Mr.Atul Gawande
Closure Statement (Validation)
Closure

8 Action effectiveness need to be check.(We checked above action plan and found ok on 02-07-2020).
Doc No. QA.FQ.FO03
Rev. No. 0

Commissioning Date : NA
Date of Issue Occurred: 6/15/2019
Date of Issue Closed: 6/18/2019
Initiated By : Mr.Amol Kulkarni
Department: Service

Contact No.
384VDC but sticker pasted of 368VDC.

Responsible /Target Status

Service & Production Team Done

20-06-2020

ntity Rejected)

-
Why missed
Why 1: During inspection internal and external VDC. not verified.

Why 2:

Why 3:

Why 4:

Why 5:

Root Cause Obtained from Why Why Analysis:

During inspection internal and external Vdc. not verified.

Measurement Environment
Target Date Responsible Name

26-06-2020 Mr.Atul Gawande & Mr.Suraj Singh.

Target Date Status

23-07-2020 Open

Target Date Responsible Name

1) 25-08-2020 1) Mr.Atul Gawande & Mr.Suraj Singh.

 Completion status Date

Open 8/30/2020

Open 7/30/2020

02-07-2020).