8D Report

Name of the Customer : Airport Authority, Varanashi

Product Model : FALCON 7000

Rating : 40 KVA

Product Sr. No : P1202005136463 & P1201948129326

CRM No. : N.A

Cross function team members

Team Members

Name Department Email

Mr. Mukund Hajare Quality

1 Mr. Suraj P Singh

Mr. Amol Kulkarni

Quality

Service

Mr.Sagar bari Engineering

Mr.Nitin Kumwat Production

Description (Describe issue in terms of what, where, when and how many)
Problem Description

2
 Problem Description
What : Problem 1:- Short Supply of external maunal bypass switch cable.
Problem 2:- In Maual bypass switch, battery postive & negative sticker paste insted of R,Y,B & N.
Problem 3:- .In Battery breaker, 2pole(3pole breaker but in actual 1 pole short) with postive & negative sticker provided inste
negative & centre for centre tap battery bank.

2 Where : AIRPORTS AUTHORITY OF INDIA, Varanashi

When: In Installation

Who: Service Engineer

How Many: Single incidence.

What actions were taken to immediately protect the customer.

Containment

New materials arranged on site.

Interim

3 Actions taken on suspected inventory.Sorting Results (Time, Date, Total Number Sorted and Quantity Rejected)
Check all current unit
Sorted Qty : Defect Qty :
30 0 -
ROOT CAUSE
Why Made
 Problem 1:- Short Supply of external maunal bypass switch cable.
Why 1:- External bypass required in SO.
Why 2:- Their cables details and qty not reflect in any document.
Why 3:- In drawing their details not mentioned.
Problem 2:- In Maual bypass switch, battery postive & negative sticker paste insted
of R,Y,B & N.
Why 1:- We brought switch box for batteries in which only postive & negative pole required.
Why 2:- For this case we divert our std switch without changes.
Problem 3:-.In Battery breaker, 2pole(3pole breaker but in actual 1 pole short) with
postive & negative sticker provided instead of 3 pole with postive, negative & centre
for centre tap battery bank.
Why 1:- We brought breaker box for batteries in which only postive & negative 2 pole
required. but for centre tap batteries required 3 pole.
Why 2:- We forget to open the short link of one pole and convert into 3pole with proper
stickering.
Root Cause Obtained from Why Why Analysis:

4 Problem 1:- Cable details not given in refernce document.

Root Cause

Problem 2:- We not checked physically Switch box to comply their requirments.
Problem 3:- We not checked physically Breaker box to comply their requirments.

Fish Bone
Man Method Material

Root Cause Obtained from Fish Bone:NA

 ROOT CAUSE :

Permanent
Verification Corrective
Corrective Action

Action
5 1) Service engg closed the issue on site.
2)Awarness traning provided to operater for Problem 2 & 3.

Verification of Corrective Action

6 NA

Preventive action :
Problem 1:- In Next lot if any extra requirments( i.e manual bypass switch required
externally) then engg team update in basic text with power & control cable
Problem 2 & 3) As per requirment, we open the box and checked physically if required
chnages then change the sticker before dispatch.
Prevention

7 Affected Document
Workmanship Std.
Owner for Update
-
Work Instructions / SOP -
Has the necessary documentation QAP / ML -
been updated?
Process Flow -
Drawing -
Risk Assessment Register -
Closure Statement (Validation)
Closure

8
 Closure
8 Above P.A verifed by OQA .
 Doc No. QA.FQ.FO03
Rev. No. 0

Commissioning Date : 10-Aug-20

Date of Issue Occurred: 10-Aug-20

Date of Issue Closed: 30-Aug-20

Initiated By : Mr. Raj

Department: Service

Email
e insted of R,Y,B & N.
ort) with postive & negative sticker provided instead of 3 pole with postive,

Responsible /Target Status

Raj.M
30/08/2020 Closed

d Quantity Rejected)

Why missed-
Problem 1:- Short Supply of external maunal bypass switch
cable.
Why 1:- External bypass required in SO.
Why 2:- Physicall we not verified the cable requirement with their
length.
Why 3:- In drawing their details not mentioned.
Problem 2:- In Maual bypass switch, battery postive & negative
sticker paste insted of R,Y,B & N.
Why 1:- We divert our std Switch box without changes.

Problem 3:-.In Battery breaker, 2pole(3pole breaker but in actual

1 pole short) with postive & negative sticker provided instead of
3 pole with postive, negative & centre for centre tap battery
bank.
Why 1:- We divert of std Breaker box without changes.

Root Cause Obtained from Why Why Analysis:

Problem 1:- Cable details not mentioned in basic test or SO.
Problem 2:- We dispatched our std product without verification.
Problem 3:- We dispatched our std product without verification.

Measurement Environment
 Responsible /Target Status

1)Raj M 1 & 2) Closed

30/08/2020
2) Suraj Singh - 25/08/2020

Responsible /Target Status

1) Sagar Bari -01/09/2020

2) Datta M & Suraj Singh- Closed
01/09/2020

Completion status Date

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