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Globalization Drivers
Globalization Drivers
DRIVERS
Activity
1. CITY MART HOLDING
GROUP
Customer goes to service Service organization
organization goes to customer
What What
• Consumer goods • Consumer Goods
How How
• Modern Shopping Environment • Convenience Shopping Online
Where Where
• CMHL Website
• Outlets 45 (Metro & Urban)
When
When
• Customer Order 24/7 (1 day ahead)
• 24/7 & (9am – 9pm)
• Customer Service (10am – 10pm)
2. CHANNEL VALUE
PROPOSITION
Customer goes to service Service organization
organization goes to customer
Pros Pros
• Visible, Smell, Touch, Test, Take physically • Convenient (24/7 Order)
• Shopping Feeling • Time Saving, Energy Saving
Cons • Transportation Saving (Delivery Free)