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GLOBALIZATION

DRIVERS
Activity
1. CITY MART HOLDING
GROUP
Customer goes to service Service organization
organization goes to customer
What What
• Consumer goods • Consumer Goods
How How
• Modern Shopping Environment • Convenience Shopping Online

Where Where
• CMHL Website
• Outlets 45 (Metro & Urban)
When
When
• Customer Order 24/7 (1 day ahead)
• 24/7 & (9am – 9pm)
• Customer Service (10am – 10pm)
2. CHANNEL VALUE
PROPOSITION
Customer goes to service Service organization
organization goes to customer
Pros Pros
• Visible, Smell, Touch, Test, Take physically • Convenient (24/7 Order)
• Shopping Feeling • Time Saving, Energy Saving
Cons • Transportation Saving (Delivery Free)

• Time Consume Cons


• Energy Consume • Expectation Vs. Reality Gap
• Limited parking space/ Traffic • Quality/ Visibility/ Testing Limitation

• Time Limitation Mostly (9am – 9pm) • Be at home once delivery comes


• Unreliable payment via online
3. ADVICE
Weight Reduction Pest Control Undergraduate
Clinic Company Course
Competition - Professional/Expert Competition – Expert Service, Competition – University Image,
Consultant, Program, Service, Brand Caring, Hygiene, Safety Brand, Quality of Syllabus and
Service, Professional lecturer,
Market - Overweight People/ Rich Market – Pet owner, Busy convenient timing
Kid/ Junk Food Eater/ Elder People Employee, metro and urban
building/ Factory Market – Location, Teenagers,
Technology – Application via online Developing Country
Technology – Device, Material,
Cost – Customized Cost Tools Technology – Online course, Online
Government – License from library, Q&A, Website, Social Media,
Cost – Based on service package Engagement with international
respective health policy
Government – Follow Animal students
Control/ Hygiene Guideline by Cost – Competitive based on
respective country country level and subject level
Government – License from
respective education policy
4. STRATEGY FOR ENTERING
NEW INTERNATIONAL
Architectural
MARKET
Satellite TV
Online Discount
Design Firm Broker Channel
Competition – Differentiation, Competition –Niche, time Competition – Differentiation,
Localized in Design/ Color limitation Unique, Specialized Channel
Market – Developed/ Developing Market – International, Trading Market – Age, Interest, Emotion,
Country Gender, Life-Style, Social
Technology – Social Media/
Technology – Application, Website Website Technology – Quality of
entertainment, customer service
Cost – Customized Cost Cost – Bundle Sale/ Limited Edition
Cost – Customized based on
Government – Align with Policy Government – Legal Trade channel, duration, package
Government – Align with
Respective Policy

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