DHL

DHL (Dalsey, Hillblom and Lynn) International GmbH is an American-founded

German courier, parcel, and express mail service which is a division of the
German logistics company Deutsche Post DHL. Deutsche Post DHL is the world's
largest logistics company, now in over 220 countries and territories
worldwide, particularly in sea and air mail. The company delivers over 1.3 billion
parcels per year.
The company was founded in the United States in 1969 and expanded its service
throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo,
the company entered the Hawaiian islands with an inter-island cargo service utilizing
two DC-3 and four DC-6 aircraft. Dalsey and Hillblom personally oversaw the daily
operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air
Cargo employed just over 100 workers, management and pilots.
 History
• In the 1970s, DHL became an international delivery company, similar to Loomis and Purolator who were
the only other international courier companies at the time. The only major competitor in the overnight
market was Federal Express (FedEx), which did not open its first international service until 1981, expanding
to Toronto, Ontario, Canada. Nevertheless, the domestic market was extremely profitable, and DHL was
the third largest courier behind FedEx and UPS.
• Deutsche Post began to acquire shares in DHL in 1998, acquiring controlling interest in 2001. By the end of
2002, Deutsche Post had acquired all of DHL's remaining stock, and absorbed the operation into its Express
division. The DHL brand was expanded to other Deutsche Post divisions, business units and subsidiaries.
Today, DHL Express shares its DHL brand with other Deutsche Post business units, such as DHL Global
Forwarding, DHL Freight, DHL Supply Chain, and DHL Global Mail.
• 1999: Deutsche Post World Net (DPWN) purchased the Dutch shipping company Van Gend & Loos as well
as Swiss freight forwarder Danzas.
• 2001: Deutsche Post acquires a majority (51%) of DHL's shares, and the remaining 49% in 2002. The new
DHL is launched by merging the old DHL, Danzas, and Securicor Omega Euro Express. The Packstation, an
automated delivery booth, was introduced as a pilot project in Dortmund and Mainz.
 Services
• DHL Express's global headquarters are part of the Deutsche Post headquarters in Bonn.
• Headquarters for the Americas are located in Plantation, Florida, USA, while its Asia-Pacific
and emerging markets headquarters are located in Singapore, Malaysia, Hong Kong,
and China. The European hub is in Leipzig, Germany.
• Most of DHL Express' business is incorporated as DHL International GmbH.
• Major competitors include FedEx, UPS and national post carriers such as United States
Postal Service (USPS) and Royal Mail. However, DHL has a minor partnership with the USPS,
which allows DHL to deliver small packages to the recipient through the USPS network
known as DHL Global Mail, now known as DHL eCommerce. It is also the sole provider for
transferring USPS mail in and out of Iraq and Afghanistan.
• DHL offers worldwide services, including deliveries to countries such as Iraq, Afghanistan
and Myanmar (formerly Burma). As it is German-owned, DHL is not affected by
U.S. embargoes or sanctions and will ship to Cuba and North Korea. However, there are
strict codes for delivering to North Korea, as the country has shaky relations with the West.
• As DHL is no longer a United States company, it is not allowed to make domestic flights
between U.S. airports. DHL contracts these services to other providers.
 Awards and achievements
YTD Mar 2020:
• 18 CS Awards in Americas
• 20 CS Awards in Asia Pacific excl. China
• 5 CS Awards in Europe
• 16 CS Awards in Middle-East North Africa
• 12 CS Awards in Sub-Saharan Africa
 Best practices
DHL Express, the world’s leading international express services provider, announced it
has won the 2018 Customer-Centric Relationship Management (CRM) Best
Practice Award by the CRM Association and the Leader of the Year award at the
Contact Center Awards 2018 by RIC Telecom’s Computer Telephony editorial
department with the support of e-Partners, Inc. 
The only logistics company to receive the 2018 CRM Best Practice Award, DHL
Express was recognized for successfully raising the quality of customer
engagement and driving an increase in customer satisfaction. The customer support
function (Key Account Support team) had strengthened its service quality and
relationship with customers by assigning managers to key customers, who
benefitted from a dedicated customer service contact who worked closely with their
sales representative to take care of all their international express service needs. 
DHL design and structure
 Culture snapshot
DHL Express is an employee-centric organization that has policies designed to
genuinely benefit all. Multiple employee engagement activities and unique events
help in bonding and lighten the mood. Management has multiple training and
development programs in place.

This page highlights more about the work culture of the organization, selected best
people practices, the vision of the leadership and glimpses of employee life.

Read through to find out what makes DHL Express (India) Pvt Ltd a Great
Workplace.
 References
• www.wikipedia.org
• www.dhl.co.in
• Reports