Company Description

DHL was founded in San Francisco in

1960s by 3 enterpreneurs Adrian Dalsey,
Larry Hillblom and Robert Lynn
Express & logistics industry
World market leader today, 220 countries &
500k employees
Offers express, ocean freight, air freight,
logistics, chemicals, banks, mail services
Dedicated, customer oriented,
commitments & proactive solutions

Company History
1969

On 25 September, Dalsey, Hillblom and Lynn incorporated DHL.

Documents were transported only between San Francisco,
California.
They simultaneously invented the international air express
industry.

1970

After one year, DHL started handling shipments for 40 Clients

and expanding the operation to Guam, Los Angeles and
Portland, Ohio

1971
The vision expanded to Far East and Pacific Rim
1972
DHL International was founded operating in
Hong Kong, Japan,Singapore,Australia.
1974
This year DHL handled over 500,000 shipments.

DHL PAKISTAN
1979

After 10 years DHL started its operations under the name DHL
international.
Sadiq Nawaz Khan Awan brought DHL in Pakistan.
In 2009 Deutsche took 100% ownership.

2000

Worlds fastest sms tracking system

Online track system which is now more innovative
The vision expanded to Far East and Pacific Rim

DHLs Airside facility in Pakistan

In
o
o
o
o
o
o
o

2008DHL inaugurated its own AIRSIDE at Jinnah Airport Karachi with

Cost of 5 Billion
It provided an art to handle logistics to all
In house customer clearance
Advanced X rays scanning
Latest explosive detectors
The only facility of this kind in the country
Was certified by TAPA in 2008

DHL PAKISTAN
Started its operations in 1982
MD Sarfaraz Siddiqui
Largest air express company in Pakistan with
71-75% market share (imports/exports)
Services offered in Pakistan;
Fast forward
Domestic express
Inbound services
University express

Operating at 43 locations, 200 vehicles and

over 500 employees.

DHL
Mission
DHLVision,
Vision, Mission
Our vision is to be The Logistics Company for
the World.
Our mission Excellence. Simply Delivered.
is our guiding light.

STRATEGIC FOCUS &

PLAN
DHLs strategies have six interconnected components:
to intensify customer focus
to deliver consistent service excellence
to extend capabilities (creating local strength and
driving practical innovation)
to attract, develop and retain talent
to relentlessly drive efficiency
to be proactive in social responsibility.

Reason for choosing DHL

DHL is having largest supply chain network in
the world.
The company having largest number of
employees in the world

Reason for choosing DHL

Reliability and convenience of one company from pickup to
delivery.
Better cost management and no hidden transport costs with
door-to-door pricing.
Simplify administration and paperwork with a single invoice.
If your shipment requires customs clearance, you can relax
knowing that DHL Express has more in-house
customs experience than any other company well take care
of every detail.
Full end-to-end checkpoint visibility.
Covered by DHL Express standard liability

Optional Services
Insurance: Additional financial protection based on the value
of the shipment.
Packaging: From free-of-charge standard flyers and envelopes
to premium quality boxes of different shapes and sizes.
Proof of delivery: A copy of the signature collected at the
time of delivery.
Remote Area Service: If you need to send a shipment to a
remote location, DHL Express can deliver for you.

Your Shipments are Never Out of

Sight
DHL Tracking Tools use advanced shipment
event management technologies to ensure that
you know where your shipment is at all times.

Website:
E-mail:
SMS tracking:
WAP tracking:

Your Shipments are

Never Out of Sight

Key success Factors

Import Express
Heavyweight Parcel Express
Junior Jumbo, Jumbo & Mega Box
Fashion First
Wireless application protocol.
DHLs own private network and DHL world net,
helps DHL to facilitate shipment movement and
security more efficiently.
GPRS Courier Scanners
Radio Frequency Warehouse Scanners
Communication Equipment (HF Radio)

OUR PURPOSE

o Super Job Award

o
o
o
o
o

German sustainability award 2014

Corporate responsibility award 2010
American business award 2010
SAMS Europe award 2013
Diversity award winner
And so on.

SWOT ANALYSIS OF DHL

STRENGTHS
Strong Brand Image
Globalism
eServices and
technology
Corporate symbiosis
Smart-truck Project
OPPORTUNITIES
Expansion Globally
Joint-Ventures
Expansion Of Ecommerce
Increase In The Number
Of Manufactured Goods

WEAKNESSES
High Prices
Market-Share Estimate
Weak Visibility
Not as well known as
UPS and Fedex
THREATS
Relations With Foreign
Countries
Economic And Political
Conditions
Restrictions
Economic Slow-down
Fuel prices can go up

Key competitors
Company Express Logistics Telecomm Aviation Shipping Student
service

DHL
TCS

OCS

FedEx

Leopards

Imports/ Cargo
Exports

Events
service

MARKET SHARE OF TCS, DHL

AND OTHERS IN PAKISTAN
MARKET SHARE

TCS 45%

16%

TCS 45%

DHL 39%
45%

Others 16%
39%

OTHERS 16%

DHL 39%

Which mode of logistics you go for

Mode of Logistics

80

70

68

N=68

60

50
40

Mode of Logistics

30

20
12
10

0
Air

Sea

Rate the experience about shipment

delivery at your doorstep
Experience about Shipment Delivery
18
16

N=25

16

14
12
10

Experience about Shipment Delivery

8

8
6
4
2

0
H Satisfied

Satisfied

Neutral

0
Dissatisfied

0
H Dissatisfied

OPTIONAL SERVICES
SII (Shippers Interest Insurance)
Packaging
Dangerous Goods
MSDS
Fumigation

Non-Standard Pickups & Deliveries

Remote Area Service

Dreams & Goals