Chapter 13 Interpersonal Relationships at Work

SECTION OPENER / CLOSER

INSERT BOOK COVER ART

Objectives
Interpersonal Relationships at Work
Chapter 13 Interpersonal Relationships at Work

KEY TERMS

tact
empathize
Chapter 13 Interpersonal Relationships at Work

Your Personal Traits at Work

If you develop good interpersonal
relationships with your coworkers,
you’ll enjoy your time at work more.

By showing a willingness to cooperate,

you’ll receive cooperation in return.
Chapter 13 Interpersonal Relationships at Work

Important Personal Traits

The following traits are important in the
workplace:
responsibility, including dependability
and positive motivation;

self-esteem, including confidence;

continued
Chapter 13 Interpersonal Relationships at Work

Important Personal Traits

sociability, including friendliness,
enthusiasm, adaptability, and respect
for others;

integrity/honesty, including loyalty and

trustworthiness; and
continued
Chapter 13 Interpersonal Relationships at Work

Important Personal Traits

self-management, including self-
control and tact.
Tact is the ability to say things in a way
that will not offend other people.
Chapter 13 Interpersonal Relationships at Work

Important Personal Traits

Your success at work is an important
factor in your overall well-being.

Success is only attainable with the right

personal qualities.
Chapter 13 Interpersonal Relationships at Work

Self-Awareness on the Job

Self-awareness is your knowledge of
your personality and individuality.

If you are self-aware, you know not only

your strengths, but also the traits you
need to improve.
Chapter 13 Interpersonal Relationships at Work

Self-Awareness on the Job

Understanding your own unique blend of
qualities helps you adjust to new work
situations and get along well with others.
Chapter 13 Interpersonal Relationships at Work

Improving Your Personal Traits

Four steps to self-improvement are to:
1. Zero in on one trait at a time.
2. Draw up a plan and stick to it.
3. Keep track of your progress.
4. Move on to the next trait.
Chapter 13 Interpersonal Relationships at Work

Becoming an Effective Coworker

By developing your positive traits, you
will get along better with your coworkers.

By getting along better with your

coworkers, you will be more effective at
your job.
continued
Chapter 13 Interpersonal Relationships at Work

Becoming an Effective Coworker

By being more effective at your job, you
will advance more rapidly in your career.
Chapter 13 Interpersonal Relationships at Work

Becoming an Effective Coworker

Effectiveness comes about when
workers cooperate with one another.
Chapter 13 Interpersonal Relationships at Work

Becoming an Effective Coworker

To be an effective coworker, you need:
respect,
understanding,
communication, and
good humor.
Chapter 13 Interpersonal Relationships at Work

Respecting Others
Mutual respect is the foundation of
cooperation.

The “I’m-better-than-you” attitude, the

idea that you are superior, undermines
cooperation.
Chapter 13 Interpersonal Relationships at Work

Respecting Others
Workers who become jealous of their
coworkers view them as rivals.

Jealous workers withhold respect and

cooperation.
Chapter 13 Interpersonal Relationships at Work

Respecting Others
A jealous worker refuses to admit that
coworkers may have worked more
effectively and deserve raises or
promotions.
Chapter 13 Interpersonal Relationships at Work

Understanding Others
You can develop understanding by
taking an interest in your coworkers’
goals and personal traits, and by
empathizing with them.
Chapter 13 Interpersonal Relationships at Work

Understanding Others
To empathize is to see someone else’s
point of view and to imagine yourself in
his or her situation.
Chapter 13 Interpersonal Relationships at Work

Understanding Others
Pay attention to your coworkers’ body
language.

Be alert to facial expressions, which

often give clues to people’s inner
feelings.
Chapter 13 Interpersonal Relationships at Work

Communicating with Others

How you listen is as important as what
you say.

If you don’t listen well, you won’t benefit

from being part of a team.
Chapter 13 Interpersonal Relationships at Work

Communicating with Others

Good communication also means
sharing information.

To keep projects running smoothly,

convey information promptly and clearly.
Chapter 13 Interpersonal Relationships at Work

Communicating with Others

Communicating does not mean talking
about your private life.

Leave personal issues at home.

Chapter 13 Interpersonal Relationships at Work

Keep Smiling!
Your sense of humor can carry you—
and your coworkers—through times of
stress.

Your sense of humor can unite a team

and make people feel better about
themselves.
Chapter
13.1 13 Graphic
Interpersonal Organizer
Relationships at Work

Being an Effective Coworker

Respect
Respect
Others
Others

Understand
Understand Keep
Keep
Others
Others Smiling
Smiling

Communicate
Communicate
With
With
Others
Others

Chapter 13 • Interpersonal Relationships at Work Succeeding in the World of Work

Chapter 13 Interpersonal Relationships at Work

CAREER CHECKLIST
To Be an Effective Coworker…

Keep your work area neat and

organized.
Limit personal phone calls and e-mail.
Plan your day’s schedule, keeping in
mind any meetings or duties that will
interrupt your work time.
continued
Chapter 13 Interpersonal Relationships at Work

CAREER CHECKLIST
To Be an Effective Coworker…

Complete the most important work first—

don’t get caught up in minor details.
Avoid procrastinating—it may prevent you
from producing top-quality work on
schedule.
Tackle one task at a time, and don’t get
sidetracked.
Chapter 13 Interpersonal Relationships at Work

REVIEW
Key Concept Checkpoint
Comprehension

1. Describe a situation in which you

effectively applied important personal
qualities. What did you learn from this
experience?
continued
Chapter 13 Interpersonal Relationships at Work

SECTION OPENER / CLOSER

INSERT BOOK COVER ART

End of
Your Personal Traits at Work