HR in Retail

Contribution : Prakash Panda

Copyright Pantaloon Retail (India) limited. 2006 November 2006

 Why HR

Copyright Pantaloon Retail (India) limited. 2006 November 2006

 Market Need

• R Sufficient staff to provide customer services

• R store taff knowledgeable and courteous
• R facilities well maintained in store
• R specific customer needs fulfilled
• R changing customer needs addresses

Copyright Pantaloon Retail (India) limited. 2006 November 2006

 Employee Need

• R Positions challenging and satisfying

• Is there learning & growth opportunities
• Is employee able to participate in decision mak
• Is channel of communication clear&open
• R authority & responsibility clear
• Is employees treated fairly
• Is good performance rewarded

Copyright Pantaloon Retail (India) limited. 2006 November 2006

 Management Need

• Is it easy to obtain & retain competent personnel

• Is each manager able supervise all properly
• R levels of organisation properly developed
• Is HR policies and procedure clearly defined
• R organisation plan well integrated
• Is absenteeism low
• R employees motivated and satisfied
• Is there enough flexibility to adapt to changes in
customer or environment

Copyright Pantaloon Retail (India) limited. 2006 November 2006

 Key Focus Areas

•Hiring
•Employee Engagement
•Retention
•Capability building
•Managing Productivity
•Building Performance driven culture
•Compliance

Copyright Pantaloon Retail (India) limited. 2006 November 2006

Key Challenges

•Hiring right fit – function, age,geography

skill set, relevant exposure
•Employee Engagement during lean period
•Retention of high performer
•Coaching
•Managing Productivity

Copyright Pantaloon Retail (India) limited. 2006 November 2006

True cost of employee attrition

•Cost of recruitment
•Cost of replacement
•Training cost
•Management time
•Full benefit &pay during trg before full productivity
•Cost of mistakes made by new inexperienced emp
•Loss of customer loyal to departing emp
•Lost or damaged relationship with supplier
•Employee morale and customer perception

Copyright Pantaloon Retail (India) limited. 2006 November 2006

Importance of MIS & Audits

• Hiring …Quality, cost, response time

• Induction …coverage,timeliness,participation
• Training ….coverage, feedback,effectiveness
• Payroll..absenteeism,accurate,timely,completeness
• Performance Management…timely,differentiation,objective based
• Productivity…variance,comparison,
• Employee Engagement….coverage,quality,feedback,effectiveness
• Employee Communication…quality,coverage,timeliness
• Employee Attrition…cause, variance,
• Exit ….reasons,feedback,smoothness

Copyright Pantaloon Retail (India) limited. 2006 November 2006

 Thanks
Copyright Pantaloon Retail (India) limited. 2006 November 2006