How To Make Business

Letter...?
English Correspondecy
X OTKP
SMK Plus Berbasis Pesantren BNM Tanjung Mutiara 2020 Created By : Zul Fahmi, SE
Alinea Pertama

Alinea pertama surat formal sebaiknya menyatakan maksud dan tujuan surat.
Dalam kebanyakan surat bisnis lazim juga kita menggunakan salam yang ramah dalam kalimat pertama. Berikut beberapa contoh:
• I hope you are enjoying a fine summer.
• Thank you for your kind letter of January 5th.
• I came across an ad for your company in The Star today.
• It was a pleasure meeting you at the conference this month.
• I appreciate your patience in waiting for a response.
Alinea Isi Surat

Alinea kedua dan seterusnya harus menyatakan informasi

utama surat kita sesuai yang kita sebut di alinea pertama.
Kalau bisa gunakan alinea yang singkat. Kalau kita ingin
menyatakan hal-hal yang sensitif atau kabar buruk sebaiknya
kalimatnya disisipkan di dalam alinea. Bukan diawali dengan
alinea baru. Berikut beberapa ungkapan yang lazim digunakan
untuk menyatakan kenyataan yang tidak menyenangkan:

• We regret to inform you…

• It is with great sadness that we…
• After careful consideration we have decided…
Alinea Terakhir

Ainea terakhir harus meringkaskan secara singkat maksud, rencana,

harapan, seruan dan tindak lanjutnya.
Alinea terakhir harus menyebutkan permintaan, peringatan, catatan-
catatan pada lampiran. Kalau perlu, berikan no telepon atau surel kita.
Berikut beberapa ungkapan yang lazim digunakan dalam menutup
sebuah surat bisnis.

• I look forward to…

• Please respond at your earliest convenience.
• I should also remind you that the next board meeting is on February 5th.
• For further details…
• If you require more information…
• Thank you for taking this into consideration.
• I appreciate any feedback you may have.
• Enclosed you will find…
• Feel free to contact me by phone or email.
MEMINTA SESUATU:

We would appreciate it if you would …

• I would be grateful if you could …
• Could you please send me …
• Could you possibly tell us / let us have …
• In addition, I would like to receive …
• It would be helpful if you could send us …
• I am interested in (obtaining / receiving) …
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.
Could you / Would you possibly…?
I would be grateful if you could…
Could you / Would you please…?
Would you please forward your job requirements?
I would be grateful to meet with you next week.
MENYETUJUI PERMINTAAN
I would be delighted to......
I would be delighted to give you a tour of our facility this coming month.

MEMBERIKAN KABAR BAIK:

We are pleased to announce that …
• I am delighted to inform you that ..
• You will be pleased to learn that …

MEMBERIKAN KABAR BURUK

Unfortunately
I am afraid that
We regret to inform you that …
• I’m afraid it would not be possible to …
• Unfortunately we cannot / we are unable to …
• After careful consideration we have decided (not) to …
I am afraid that I will be unable to attend the conference next week.
Unfortunately, we will have to postpone the meeting until June 1st.
MENYAMPAIKAN KELUHAN

• I am writing to express my dissatisfaction with …

• I am writing to complain about …
• Please note that the goods we ordered on ( date )
have not yet arrived.
• We regret to inform you that our order no —– is now
considerably overdue.
• I would like to query the transport charges which seem
unusually high.

MENYAMPAIKAN PERMINTAAN MAAF

• We are sorry for the delay in replying to …

• I regret any inconvenience caused (by) …
• I would like to apologise for the (delay, inconvenience)…
• Once again, please accept my apologies for …
MENYATAKAN ORDER
• Thank you for your quotation of …
• We are pleased to place an order with your company for..
• We would like to cancel our order n° …..
• Please confirm receipt of our order.
• I am pleased to acknowledge receipt of your order n° …..
• Your order will be processed as quickly as possible.
• It will take about (two/three) weeks to process your order.
• We can guarantee you delivery before …(date)
• Unfortunately these articles are no longer available /
are out of stock.
Menyatakan Harga

• Please send us your price list.

• You will find enclosed our most recent catalogue and price list.
• Please note that our prices are subject to change
without notice.
• We have pleasure in enclosing a detailed quotation.
• We can make you a firm offer of …

Menyatakan Pembayaran
• Our terms of payment are as follows …
• Our records show that we have not yet received
payment of …
• According to our records …
• Please send payment as soon as possible.
• You will receive a credit note for the sum of …
Penutup Surat
Kata-kata Penutup (Closing Remarks) & Acuan untuk Hubungan/Komunikasi kedepan
Selalu akhiri surat resmi dengan menyatakan suatu seruan atau harapan atau hasil yang diinginkan. Beberapa ungkapan
yang sering dipakai adalah:
• We look forward to a successful working relationship in the future.( kami berharap hubngan kerja yang sukses dimas
yang akan datang)
• We would be (very) pleased to do business with your company. (Senang berbisnis dengan anda)
• I would be happy to have an opportunity to work with your firm.( kami akan senang dapat bekerja sama dengan
perusahaan anda)
• I look forward to seeing you next week. ( saya berharap dapat bertemu anda minggu depan)
• Looking forward to hearing from you, … ( Saya menunggu kabar dari mu)
• Looking forward to receiving your comments, ( Menunggu Komentar anda)
• I look forward to meeting you on the (date). ( Menunggu rapat tersebut)
• I would appreciate a reply at your earliest convenience. ( saya akan mengharagai balasan yang cepat dari anda)
• An early reply would be appreciated.

I look forward to …
…hearing from you soon.
…meeting you next Tuesday.
…seeing you next Thursday.
I look forward to meeting / seeing you
I look forward to meeting you next week.
EKSPRESI PENUTUP YANG SERING DIGUNAKAN.
1. We are looking forward to hearing from you soon.
2. We thank you for your interest. ( Terimakasih atas perhatianya)
Salam Penutup

1. Yours faithfully,
2. Yours sincerely,(Untuk Surat Resmi)
Atau

• Best wishes, (Semoga sukses)

• Best regards, (Salam hormat)
• Yours truly, (Salam dan hormat kami)
• Sincerely, (Hormat kami)
• Sincerely yours, (Salam hormat)
• Thank you, (Terima-kasih)
• All the best, (Semoga sukses)
• Best of luck, (Semoga beruntung)
• Warm regards, (Salam hangat)
Lets Do It Well