We help customers worldwide to grow their business by

employing our reliable software and cost-effective services

to turn their IT strategies into timely delivered projects
General Overview
15 years of continuous activity on regional market

 +20 M Euro turnover

 30% of company revenue generated by exports

 70% of TotalSoft solutions has presence abroad

 1500 clients in private and public sector

 Multinational clients: +60 international groups

 380 full time employees

 350 employees with technical background

 ISO Certified: 14001, 18001, 27001, 9001:2001

Clients

 Successful complex implementations in 23 countries

 USA
 Western Europe (Austria, Belgium, France, Germany, Greece, Italy, Poland,
Sweden, UK)
 Eastern Europe (Albania, Bulgaria, Czech Republic, Estonia, Hungary,
Moldova, Romania, Russia, Serbia, Ukraine)
 Middle East (Saudi Arabia, Qatar)
 Africa (Senegal)
Solutions

 Intellectual Property: CHARISMA™ Business Suite

 Charisma ERP
 Charisma HCM
 Charisma Medical Software
 Charisma Analyzer
 Charisma Office Automation
 Charisma Cost Control
 Charisma Collection

 Third Party Products

 Sole Primavera Representative (90% local market share)
 Microsoft, Oracle tools

 Services
 Development, Implementation, Outsourcing, Consultancy, Training, Project Management
Main clients
Industry leaders on home market

Financial Pharma Services

Main clients
Industry leaders on home market

Construction Distribution / Retail Production

 CHARISMA ™ COLLECTION
Software solution for streamlining collection of any size organization
Why Charisma?
Business value drivers for organization
Industry Expertise
 +15 years experience in complex software
business solutions
Industry best practices accelerate time to
value
Service enabled to deploy without disruption
Business value
Improve financial management
Enhance business agility
Enforce operational excellence
Unify and simplify mission-critical
business processes
Trusted Partner
Double-digit growth based on
customer recommendations
Top references on 11 industry
verticals
+ 800 installed customer base
Lowest TCO
Proven implementation methodology
Flexible platform due to modular
architecture
AdaptiveTM proprietary technology for
quickly covering any specific needs
Charisma Collection
Integrated and comprehensive solution for collection business area

 Reduced internal costs and increased cash flow

 Automated environment for end-to-end case

tracking

 Maximum flexibility in file, document and

business flow management

 Native integration with Charisma™ ERP

 interconnection with any other ERP system
 automatic interrogation and processing of essential data
Charisma Collection
Modular design

 End-to-end debt collection Collection

solution. Identification &
management of
Delinquency Open accounts
Money collection
tickets management
debtors
 Addressed to financial
institutions, collection
Legal
agencies, legal offices. Collection expenses
File management Payment promises
management
 Entire collection portfolio
management.
Repossession
 Customized collection Inventory inbound Fixed asset inbound

strategies.
 Efficiently integrated with Re-selling / Re-marketing
multiple systems. PVPP Bookings
Selling / Leasing /
Web-selling
Rent
Collection
Complete and efficient debt management

Identifies and manage debtors

Management & fast querying methods of partners;
Partner’s communication and relationship history;
Data about natural and juridical persons, including
personal and demographic data;
Debtors organized in groups by the number of days
past due.
Collection
Complete and efficient debt management

Open and manage collection tickets

 Opening and closing delinquency tickets - based on
the occurrence of payments in the system and on
closing the overdue invoices;
 Full history tracking of case steps, actions and
events;
 Data about the delinquent bucket and group.
Collection
Complete and efficient debt management

Manage open accounts

Activity flows tracking associated with the current
accounts, as well as the access to the entire history of
past collection processes;
Expenses incurred and payments promises -
automatic matching between the registered promises
and the effective receipts, automatic verification of
payments at the promised day;
Easy management and verification of collection fees
or costs.
Collection
Complete and efficient debt management

Money collection
 Payments registration and allocation;
 Automatic closing of delinquency ticket if payments
is enough to cover the debts.

Expense management
Each collection stage recording of expenses made by
collection team - Travel, Shipping, Collected assets,
Forced execution, Legal stamp duty etc – and
supporting documents attached.
Legal
Legal proceedings and recovery initiation and administration

Flexible file management

 Automatic suspended contracts loading into
activated legal files;
 Efficient tools for analyzing each active file
status;
 End-to-end file stages flow management;
 Clear view of expenses and payment
arrangements associated to files;
 Document management.
Repossession
Manages collected items - easy and fast

Optimized operational flow

 Automatic calculation of object transfer value;
 Full expense management – associated to repossession, maintenance, repairs;
 Native integration with inventory and fixed assets management, together with
automatic accounting process;
 Complete and easy registration and tracking of collected objects properties.
Remarketing
Reselling the collected items through web

Quick method for increasing liquidity

 Reservation, sale and object delivery;
 Sales increasing brought by a better and professional
market visibility, a realistic and complete
presentation of collected assets and advanced
methods of search on the web site;
 Easy to use platform, both for administrator and
web-site visitor;
 Full and customized integration with back office
administration system.
Charisma Collection
Success stories

Raiffeisen International owns the largest banking network in Central and Eastern
Europe that includes banking subsidiaries, leasing companies, two representative
offices and other providers of financial services in 18 countries.
The collaboration of Raiffeisen Group with TotalSoft began in 2005, when TotalSoft
won an international bidding, tendered by Raiffeisen Leasing International Austria
for implementing Charisma EERP application in the Raiffeisen Leasing branches
from Bulgaria, Albania, Romania and Ukraine.

Ţiriac Leasing belongs to Ţiriac Holdings and is one of the leaders in the Romanian
leasing market. Ţiriac Leasing mainly offers internal financial leasing and
operational leasing for a complete range of vehicles (from cars to commercial
fleets), belonging to any make or mix of models, as well as for a range of
equipments.

Millennium Services Securities implemented on the Romanian market customized

and complex programs for the collection of overdue debts and collection of
objects, by legal means, from the debtors (natural persons or legal entities), using
results-oriented programs for increasing the creditors' satisfaction.
Charisma Collection
Success stories
 TotalSoft Headquarter
Global City Business Park, Building O2, 8th Floor, Bucharest, Romania

T: +4021 335 1709

F: +4021 335 1712
sales@totalsoft.ro
www.charisma.ro ; www.totalsoft.ro

Request a free demo at http://www.charisma.ro/EN/demo