…..

“for the rest of

your life, the most
important skills to
acquire is 1to LEARN.”
by John Naisbitt

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 Facilitation and
Presentation
Techniques and Skills

Training of Trainers on Treatment Modalities of Counselling Services for Rehabilitation of

Perpetrators of Domestic Violence
June 20-25, 2011
Baguio City

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 Question:

What is a facilitator?

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The Facilitator

“One who makes

things easy”

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A person who helps a group or
team to:

- achieve results in interactive

events
- by using a range of skills and
methods
- to bring the best out in people
as they work together

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 What are the basic tasks of a
Facilitator?

- Initiates

- get the ball “rolling”

- Informs

- Serves as a resource person

- Clarifies points while
providing needed information

6 SWIDB
 Tasks of a Facilitator

Supports
- Facilitator encourages members to participate and interact

Regulates
- Provide order and regulation during
discussion
- Control difficult and problem group members
to carry on with a smooth interaction

7 SWIDB
 What are the Basic
Facilitation Skills in
Communication

- Active Listening
- Questioning
- Feedbacking

8 SWIDB
 Basic Facilitation Skills

Active Listening

9 SWIDB
 Active Listening

Use helpful non-verbal communication

- pay attention
- remove barriers
- take time
- appropriate touch
Use responses and gestures that show
interest
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Stop talking
SWIDB
 Basic Facilitation Skills

Questioning

11 SWIDB
Questioning

Use O P E N to probe:
 “Who, Why, What, Whom, How?”

Use CLOSED (yes/no answers)

to redirect/ summarise:
 “Are you saying that…?
12 SWIDB
 Questioning

Use YOU questions

 How do you see this?
 What are your priorities?
 How important is ...... to you?
 Tell me more about ......?
 What if.......Why........How......?
13 SWIDB
 Questioning

Asking questioning that will

lead to insights
Using problems, tools and
other means to stir the mind
and body to learn
Not providing all answers to
participants

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 Skills for Facilitating

- Paraphrase
what a participant says so he or she
feels understood and the other
participants can hear a concise summary

- Check your understanding of a

participant’s statement or ask the
participants to clarify what he or she is
saying
15 SWIDB
 Basic Facilitation Skills

Feedbacking

16 SWIDB
Using Feedback
Help participants to think through
these questions:
1. What did you do well?
2. What could you have done
even better?
3. What prevented you from doing
even better; what’s the plan to
do even better in the future?

17 SWIDB
 Skills for facilitating

- Give thanks for comments

- Pull together ideas, showing their relationship to each

other

18 SWIDB
 Good Facilitation Brings
- Knowledge of the given subject
- Facilitator’s ability to
communicate active listening &
effective questioning

Co-operation &
Positive Results
19 SWIDB
 Presentation
Techniques
and Skills

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 Activity:

What are the steps in creating an effective

presentation?
a.
Before
b.
During
c.After

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Delivering your presentation
effectively involves using a
proven four-steps process:

The 4 P’s
a. Plan
b. Prepare
c. Practice
d. Present

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 Planning

 The most important step in

creating a successful
presentation of any kind

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PLAN –

describe your audience and

define the purpose of your
talk
(needs, wants, knowledge and experiences, goals)

“What does my audience

know about this topic?”

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 Presentation Planning
Presentation purpose

Audience profile

Key message

Develop content
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 Training Method

The process, technique or

approach which a trainer
uses in teaching.

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 Selection of Training
Methods

Will the method most

effectively lead the learner
in the accomplishment of
certain objective?

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PREPARE –
establish a positive mindset
and prepare the structure
and timing of your
presentation
(key points,opening:5-10%, evidence: stat,
testimonials, demo, analogies -80-85%,
memorable close: summarizing, restating,
challenge/action to perform-5-10%)

“Why is this message

important
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to me?”
RETENTION
RATE

10% WORDS
(10%)

WORDS AND
50%
PICTURE
(50%)
90%
WORDS, PICTURE AND
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PRACTICE –

review your content, rehearse

and get feedback on your
presentation, and build
enthusiasm and confidence to
present.

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PRACTICE –

- Message clear?
- Evidence support key
points? -
Graphics/illustrations clear,
appealing and relevant?
- Videotaped, rehearse and
nervousness by practice
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PRESENT –
own your subject and build
rapport with the audience to
hold their attention and
project the value of your
message.
-PRO views (privilege, responsibility, opportunity),
eye-contact, be yourself, relax, be natural, q and a ,
state whether to ask question during or after
presentation, time your presentation and Q&A, be
honest end question by restating summary.

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 Visual Aids should be

Relevant to the
topic

Simple and not

complex

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 Visual Aids should be

Balanced and
pleasing to the eye

Use color only to add

impact to the
meaning of your
speech

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 Designing Visual Aids

Dark text on light

background is best
Keep color scheme
consistent

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 Designing Visual Aids

Use san serif fonts instead of

script
 Fonts like Arial, Tahoma &
Verdana

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 Designing Visual Aids

No more than 2 different fonts –

1 for heading, another for
content
Make fonts large for readability (
24 + content and 36 + heading )
Bold the text whenever possible

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 Designing Visual Aids

Avoid using capital letters-

even for headings
Avoid presentation animation
Avoid italics unless it is to
make a point

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Using Visual Aids
Successfully

Practice
Plan the placement of your
visual aid prior to your speech.
Check that electronic equipment
is running and you know how to
properly operate it.

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 Using Visual Aids
Successfully

Don’t display your visual aid

until you are ready to use it
Don’t stand directly in front
of a visual aid, stand to the
side and face the audience as
much as possible
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 Appearance

Be aware of the image you

are projecting as the speaker
Dress appropriately for the
occasion and audience
Avoid distracting colors and
patterns in your clothing

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 Appearance

Project Calmness and authority

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 Opening and
Introduction

 In the 1st minute, state the

problem (need or
opportunity) that is the
focus of your discussion

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Opening and Introduction

Explain why it is
important, who it affects
and how
Tell them what you are
going to tell them in
response to the problem,
need, opportunity or
situation
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 Delivery
Now tell them what you
came to tell them
Be convincing, know your
material and present your
logical points in a confident
and organized way

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 Delivery
Stress the main points
of the content;
reiterate them
throughout your
presentation

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 Conclusion

When you end your presentation,

the audience should leave with
understanding of your message

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Before the presentation …
Act cool: beside yourself,
nobody knows you are
nervous

Be natural: don’t pretend to be

someone else

Control your voice: keep it a

steady pitch and volume
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Before the presentation …
Drink some water before you
start

Erase all other thoughts from

your mind

Find out how to operate the

overhead projector, the slide
projector, etc.
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During presentation …
Gather all your thoughts
together
Hide your knocking knees
behind the rostrum
Inform the audience of what
you are going to present

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During presentation …
Joke only if you are sure
the audience will laugh
Know your audience :
tailor your speech to suit
them
Look at your audience
and maintain eye
contact
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 During presentation …
Mind your language: do
not use unacceptable
words or phrases
Narrate one or two stories
from your personal
experiences
Observe the audience’s
response to you
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 During presentation …
Pause when necessary:
give your audience time
to think
Quote a few wise sayings
that the audience will
appreciate

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 During presentation …
Repeat points that you want
the audience to remember
Smile occasionally,
Time yourself: keep your
speech short and sweet

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 During presentation …
Use transparencies, graph,
etc. to support your
presentation
Volunteer to answer any
questions that the
audience may have
Wind up your presentation
with a good conclusion
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 After the presentation …
Xerox your presentation for
a new-found fans
Yell “YIPPEE!” now that
everything’s over
Zzz… have a good night’s
sleep. You need it after
all the hard work.

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 Establish objectives
Analyze the audience
Create a plan
Select a resource
materials
Practice
Evaluate

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 Thank you… 

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